[Resolved] Livpure — uv and uf filter

Naveen Aggarwal

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302039

I purchased a uv & uf filter from a dealer of brand name livpure on 24th dec 2018 and on 9th jan 2019 with in a span of 15 days it stopped working. I have registered the complaint with the company but there is no response, when company person attended the call he said that the some part needs to be replaced which is currently not available, he said he will get it next day but since last 3 days we are using water bottles purchased from outside and no resolution has been given.
Poor service from livpure.

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Mar 5, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Jan 11, 2019

Updated by Naveen Aggarwal I purchased a UV & UF Filter from a dealer of brand name Livpure on 24th dec 2018 and on 9th Jan 2019 with in a span of 15 days it stopped working. i have registered the complaint with the company but there is no response, when company person attended the call he said that the some part needs to be replaced which is currently not available, he said he will get it next day but since last 3 days we are using water bottles purchased from outside and no resolution has been given.
Poor service from livpure.

Verified Support

Jan 11, 2019

LivPure Customer Care's response Dear Naveen,

We're sorry you had this experience. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Jan 16, 2019

LivPure Customer Care's response Dear Naveen, we can only help you if you share your registered contact details. Request you to kindly do the needful.

Regards,
Team Livpure

Verified Support

Jan 18, 2019

LivPure Customer Care's response Dear Naveen, to assist you further, we would require your registered contact details. Request you to share the same with us.

Regards,
Team Livpure

Verified Support

Jan 21, 2019

LivPure Customer Care's response Dear Naveen, it's perfectly understandable that you're very upset because of the unpleasant experience you've had. We assure you that the issue has been looked into and will have it resolved as soon as possible.

Regards,
Team Livpure

Verified Support

Feb 01, 2019

LivPure Customer Care's response Dear Naveen, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure