[Resolved] Livpure — very very very bad service | |||
I purchased livepure touch2000+ in november, 2018 it is under warranty but their distributer is saying that it is not in warranty and he charged me for filter [protected]@475 but after 7days. I replied whatsoever you can charge me for the same but, they never come back to resolve it. For that i had logged a complain at customer care number, they told the issue will be resolved within 48 hours, now it has been more than 10days, no action has been taken yet. When i am trying to call the customer care number, the calls remain on hold as all the agents are busy with other callers and i never received a call back. Also i am trying to reach their distributer m/s. Swara enterprise but they never replied on phone as well as on whatsapp too and when i called from alternative number then he picked up the call and said that i allocated someone to fix your call on temporary basis but still i didn't receive any person nor any communication from them. I request you to kindly expedite this msg to your management to resolve the service and do not cheat with anyone because it's not about me but, everybody may facing the issues for the same and you may loose your customers by providing worst service in the market. Was this information helpful? | |||
Oct 24, 2019 Complaint marked as Resolved Person has visited today and fixed the problem LivPure customer support has been notified about the posted complaint. Verified Support Dec 13, 2019 LivPure Customer Care's response Dear Manoj, we believe that your concern has been addressed. Do let us know if you need any further assistance.Regards, Team Livpure | |||
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Team Livpure