[Resolved]  Livpure — wasted my money by paying the amc of 14000

Jul 18, 2019

Updated by Sujitha Kishore Kumar I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office[protected] they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocate

Person who allowed for me is not responding the call... When I asked the local person[protected] from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil [protected].

I'm a customer and paid so much money for service still they are least bothered about customer... Doesn't have courtesy to respond the customer issues... I need full refund... Or i will escalate to consumer redressal forum

Sujitha Kishore
[protected]