Livspace — Complaint Against Livspace Non-Execution of Interior Project and Non-Refund of Advance Payment

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Complaint Against Livspace – Non-Execution of Interior Project and Non-Refund of Advance Payment

I am lodging this complaint against Livspace regarding my interior project (Project ID: 2464225).

I paid an advance amount of ₹40, 000 to Livspace in February 2024 for an interior design and execution project. Based on the discussions with the Livspace team, the project was initiated and a Design Manager, Mr. Anand Soman, was assigned to handle my requirements.

The design process commenced, and multiple design drafts were shared. I reviewed the designs and provided feedback and modification requests as required. All communications and responses from my side were provided promptly through WhatsApp, emails, and discussions with the Livspace team.

Despite repeated follow-ups, including visits to Livspace showrooms at Kondapur and Kokapet, there was no meaningful progress on the project. After October 2024, the team stopped responding consistently and failed to provide revised designs, project timelines, or any execution plan.

In January 2025, I received an email from Livspace stating that my requirements were "out of scope" and that the project could not proceed further. This was never communicated during the initial discussions, design phase, or subsequent meetings. The project was effectively closed by Livspace without proper resolution.

Since Livspace itself decided not to proceed with the project, and no final design or execution work was delivered, I requested a full refund of the advance amount of ₹40, 000. However, despite multiple reminders through emails, chats, showroom visits, and escalation requests, no refund has been processed and no satisfactory resolution has been provided.

I believe this amounts to deficiency in service and unfair treatment of a customer who paid an advance in good faith and cooperated throughout the process.

I request Livspace to:

1. Refund the full advance amount of ₹40, 000.
2. Provide a written explanation for the unilateral closure of the project.
3. Compensate for the delay, inconvenience, and lack of response experienced over an extended period.

I am attaching supporting documents including payment proof, email communications, project correspondence, and refund requests.