Livspace Complaints & Reviews

I signed up with Livspace for your home interiors on 11th january, 2020 with Rs 1, 50, 000 as 10% booking amount for a project scope of full home design.
I recieved 3 or 4 options when we started designing and the work was happening in slow pace.Due to which i halted the project for a while.Then the plan changed a bit and my property was being reconstructed.Due to covid everything was delayed.And now the Business manager from Livspace is asking me to choose between 3 options-
1) To compelete my design by 15 of March because he wants his financial year to end amazingly and his books to reflect the same.THIS WILL GIVE ME ABOUT 10 DAYS COUNTING TODAY TO FINALIZE THE DESIGN FOR MY KITCHEN.EVEN IF THEY HAD TO MAKE THIS DECISION THEY COULD HAVE GIVEN ME MORE TIME AS I MIGHT HAVE PRIOR COMMITMENTS.BUT NOOO...I THINK ONLY THE PEOPLE WORKING IN LIVSPACE HAVE WORK TO DO.SECOND OPTION
2)I PAY 25000 FOR THIS FINANCIAL YEAR AS DESIGN FEES.(NO DESIGNING HAS BEEN DONE...the mails are still in my inbox..in fact the account in livspace does not have even the plan uploaded for which i paid extra ...AGAIN BECAUSE HIS FINANCIAL BOOKS SHOULD REFLECT AMAZINGLY...Again after this 25000 rupees is paid...they will not provide me discount about which we talked about...I think this would have been fair if they dont give discount to any new person joining livspace today.I am sure that's not the case..now the third option
3) donate 150000 out of goodwill to them...as refunds are not provided in livspace...
DUE TO COVID EVERYONE HAVE SUFFERED ENOUGH AND EVERYBODY KNOWS..EVERY ARCHITECT EVERY INTERIOR DESIGNER THAT THE PROJECTS HAVE BEEN DELAYED.
IT'S INSANE HOW THIS ORGANIZATION IS ACTING.OPTION 2 AND 3 WILL BE LITERALLY WASTING MY HARD EARNED MONEY AND HENCE NOT VIABLE. THE LEAST THEY COULD HAVE DONE IS AT LEAST GIVE ME TIME BUT THEY HAVE A DEADLINE FOR THAT AS WELL.
I DON'T BELIEVE HOW JUST TO SHOW GOOD FINANCIAL BOOKS THIS ORGANIZATION IS READY TO COMPROMISE WITH ANYTHING AND EVERYTHING EVEN MORALS FOR THAT MATTER.
ALSO I THINK 4 MONTHS BACK..I CALLED UP THE STUDIO DIRECTOR RISHABH GANDHI AS I WANTED TO PURCHASE FURNITURE THEN..BUT THE ONLY RESPONSE I RECEIVED WAS OKAY I WILL GET BACK TO YOU...WHICH NEVER HAPPENED...AND NOW THEY ARE SO KEEN ON MAKING A PURCHASE ORDER THAT THEY WANT ME FINALIZE EVERYTHING BY MARCH 15.
I UNDERSTAND THAT THERE HAS BEEN AN ANNUAL PRICE REVISION OF PRODUCTS AND SERVICES offered by Livspace.I AM NOT ASKING TO FOLLOW THE QUOTATION PROVIDED TO ME AT THE TIME I BOOKED THE ORDER.BUT IF YOU ARE PROVIDING DISCOUNTS TO OTHERS WHO WANT TO BOOK NOW BUT NOT GIVING ME DISCOUNT BECAUSE I PAID BEFORE AND DUE TO THE HORRIBLE UNAVOIDABLE CIRCUMSTANCES COULD NOT GO THROUGH WITH THE PROJECT.

Hi Sir/Madam
I am Thiyagarajan from Chennai, We approached Livspace interior company in Chennai on Dec2020 for the interior work.
They accepted our budget price and took Rs 20000 as a deposit money.

They have informed us Incase of cancellation we have to buy your product at the equivalent amount I have paid.

They have also said there will be only 5%-10% plus or minus difference with the actual...

Clint number - 477524
Requesting to complete work immediately - as already 1 year passed.

I took the service from Livspace Pune - Horrible experience...
No Professional approach, No body bothers about the customers and every time same excuses.
As per design materials are not available, project left in half way.
After 1 year also the work is not completed. unorganized, poor planning from the teams, frequent changes in the team create more issues, they are cheating us, all money took in advance and now we stuck in between.
I required solution for this and completion of the work in professional way.
even i contacted many peoples in livspace but no use, as all are interlinked persons with same mindset.

Once started work it was observed many issues in the materials, this was highlighted to Mr. Anand yesterday only.

Master Bedroom :
1/ Master bedroom walk in wardrobe - Shutter glass found broken - same condition as earlier.
2/ Mater bedroom side table - flanks silver - one sde found 50 mm more size and in another table found 30 mm less in size.
3/ Wardrobe - Lock not fitted
4/ Wardrobe - Handle not fitted ( they don't know which is to fit )
5/ Lauft no handles available.
6/ No Pullers for the side tables.

Balance Glass - kept in the Bed room - if any damage happens after two days i am not responsible - you have to replace all the glasses in that case.
Broken Glass 1.jpg Broken Glass.jpg

All waste material dumped in the bedroom gallery - Need to clean by tomorrow only.
Waste Material stored in Gallary.jpg Waste Material stored in Gallary 1.jpg


Once again Walls got dirty - Repaint is required

Kitchen :
1/ Handles are mismatch - need to replace

Living Room :
All electric wires are not concealed.

Kids Room:
Table manager not fitted to Study table.

@ Mr. Anand,

This is not at all acceptable, since a year these types of mistakes happen by livespace and nobody bothers. You all wasted all my money and everyone who is visiting my home are not happy with the work.
You need to visit the site to know the status and how to close the issue ( Refer attached photos ).
I need work to complete by tomorrow evening.

We have appointed Livspace interiors to carryout interior works in our Apartment. The team promised a 60-day delivery but delayed the works for more than 6 months. After completion, we are facing a lot of issues with the works done, because of poor materials used, unfinished works, substandard materials, etc. With regard to this, we have raised several complaints, but none of our issues were addressed and several online complaints raised on their site were still in open status. The team assured they will attend the issue and rectify the problems. But still, none of the warranty documents were handed over to us, our issues were never resolved. After promising standard works and delivery, now seeing the incomplete works we feel cheated and I expect a response and action from the company on the pending issues.

Hi sir,

The people promised us many things when getting into an agreement, however, once the advance was given they backed out of everything. They kept lying on each and everything and they had said. Initially they said that they will be giving us the 20% discount 30, 000+15, 000 cash discount and also twelve months 0% emi. When we actually asked all this during the second payment time they backed out of everything and said that whatever we said was a lie. No response from their end and the customer service is also not picking our calls.

Livspace has robbed us of at least 20 lakhs.all designs failed .horrible damaged furniture by the contractor.worst painting ever.have been complaining since last 6 this but no heed .they are only wasting time. Verbally the office accepts all the failures but until today not a single email is replied by them .their designers are a disaster, have no idea about any execution n just run away .nothing of how my living room was planned fell in place and they won’t even refund my money back .they are an absolute bunch people who make fools out of clients .writing even to their highest authorities doesn’t help .

I have hired livspace to do kitchen n wardrobe... Paid 10% advance... At the onset i was assured that i will get to see the samples of veneer to match with my other wood furniture. Its been 3 weeks and they have not been able to arrange samples from their vendors... I m worried as to how they will deal with the other aspects n complete all work in time. They are not replying to msgs on whatsapp group they created

I have hired livspace to reconstruct my kitchen for contract value of rs 300, 000 in april 2019.in this regard, i paid an advance of rs 30, 000.
After sometime, i requested them to hold the contract for sometime as i was planning to shift to another house and told them that since i have paid amount of rs 30, 000 i will use the same in purchasing something else from them.

In october 2019, due to some personal issues,...

So many appealing things when livspace traps a new customer. 24 hours for resolving any issues. A big project team. 3d rendering that will match the delivered output. Project plan with accurate timelines, and strict adherence. Strict quality check, and many more...

Unfortunately, these marketing propaganda are only to trap new customers. At the time of delivery, shared 3d visuals becomes a history. Installed product will be as livspace want it to be. Customer has no right to talk of 3d at time of delivery. Project plan and mentioned time lines are again for livspace interpretation and customer has no right to refer it to force work completion.

Is livspace a cheat company?
Is it high time government should ban livspace?

I am a customer of livspace since mar'19 with works still in progress. I am looking for answers to above questions.

Hi Team,

I have booked with Livspace on 3rd August for interiors of kitchen and unfortunately fell in the trap of them .
They extended the timelines and now not refunding the money after 4 months .
I did a Police FIR for the same but they told they will refund over mail but still they are not refunding the amount.
Can you please take strict action against so that I can get the money asap.
They are torturing and giving us mental stress as our hard earned money are with them.
Also two person harrssing the most :
Gatuam Gupta : Business Manager
Shruti Prakash : Associate General Manager
Address:
Livspace
Ground Floor, Hulkul Brigade Centre, Lavelle Road, Shanthala Nagar, Ashok Nagar,

I had contracted Livspace to provide a modular kitchen in April 2019. During September end the Project Manager said site is ready and they will install. While they started installing they found that the plumbing is not at correct place. So the installtion got delayed. At the dat they opened the boxes they found that certain items had not been supplied. After continuous follow ups, project team head placed an order for short supplied items. The items are yet to be delivered and installed even after a time lapse of 40 days. I complained about the delay through Emails but there was no proper response. The management does not respond and even if they respond they dont have any timelines. My kitchen is partially installed and i have been running behind Livspace for the last one month. The management is quite unprofessional, the product quality is not that good. As i have paid the complete amount in advance, I am stuck and they are not even processing compensation for the delay.

The designer and the manager is not co-operating. They just call us when they need the payment. When we go to them regarding the delay in work they just tell us they are not responsible for the work going on-site they just give us some other person number. The manager there says they are only responsible for the design but at the time of taking payments they are the one who comes in-front and speaks very sweetly. This type of attitude from...

So many appealing things when livspace trap a new customer. 24 hours for resolving issues raised using my account. A big project team consisting of gm, bm, pm, id, and a few more. 3d rendering that will match the delivered output. Project plan with accurate timelines, and strict adherence.

Unfortunately, after onboarding a customer, livspace throw all these in dustin. Raised issue in my account open for 19 days. Gm has no concrete update. Leave behind his team members. Shared 3d visuals became a history. Installed product will be as livspace want it to be. Customer has no right to talk of 3d at time of delivery. Project plan and mentioned time lines are again for livspace interpretation and customer has no right to refer it to force work completion.

Livspace took 100 percent payment on 21st august. Sad part is livspace and gm don't have final handover date to share. Hard to understand why it can't deliver catalogue products after taking 100 percent payment.

We signed contract with livspace bangalore to do interior for our 2 bhk. This was basic stuff no fancy work. Work was shoddy, with inexplicable delays and no prior notice due to which we had to extend our stay in rented house while paying emi. Even now after having moved in the work is not completed and there is no commitment to any deadline from livspace. We paid in full (A huge sum for a middle class family like ours) 3 months back believing them to be professional. We are struggling with our decision. They charge more on the basis on project management, processes etc. But they have none in place. Even the customer complaint is useless as no one takes action. I am hoping the consumer forum will help create some awareness and help address such unprofessional service providers please.

Failed to deliver the material on time. We went for the whole house but after getting the amount they kept on delaying the design so that we were restricted to go with hall unit alone. They promised for july 3 but they kept on delaying and we are still yet to receive the unit.

It is totally frustation and they dont respond also.

Designer - nevetha mohan
Manager - anjali panicker

Worst experience with these guys they dont respond to the email nor the call.

They are least bothered once they get money from us. Initially the designer said it will be delivered in 30 days (Fasttrack) then later they went on to more than 2 months.

A worst of them all...interior company..Livspace..looted me for 6 months...was asked to pay both ways directly and indirectly to save money from their own employees. Told me, not pay entire amount in Livspace account as they are expensive but to pay them directly to do work cheaper...asked me to pay 8 lacs directly and 10 lacs indirectly to them. Cheated me with my money, kept accusing each other and company for delay that was for 6 months and continues….My house in is bad shape and still no response comes from them…till I myself follow up with their labour and staff. The designated supervisor were changed constantly and never visited my house more than twice in last 6 months. The one who started doing some GOOD WORK was terminated because he started advising me right things. Even after paying 18lacs rupees I get the house (pictures attached) half done. I had to shift in the house and from last couple of months we are staying in an unfinished flat which is worst than the builder gave.

I hope LIVSPACE upper management understands that most of their employees are earning money by distracting clients and splitting half of the billing amount. They eat half of Livspace billing under their nose. It is sad because it is not benefiting Livspace as well as client. I am not sure how important is client for them….but they are fools if they don’t get this soon….. the local contractors EARN more money than LIVspace buy their own client and give ### service in the name of Livspace.

I entered contract with livspace for designing my home in April 2018.as they were delaying my project by non visiting and providing 3D renders which are not acceptable for us, we cancelled the contract.Inspite of pusuing many times warning few times earlier also they were very careless in visiting the site and providing the designs as per the contract in time. They wasted almost 9 months before making their first visit to my project site only in January 2019.But livspace is denying our refund by simply blaming us for delay in getting the site ready for starting their work. The designer never visited the site before January 2019 and was giving some designs which were not suitable to the site. I complained many times t o the Livspace customer care to send her for the site visit atleast once, but even they didn't respond promptly nor send their team.So we thought it would be delaying evenmoe if we continue, so took a final call of cancelling the project. Now they are denying my refund. I have now appointed anothr designer from Hyderabad for redesigning my villa and they have already started their work and they took only 15days for every thing to start.

The vendor livspace is making false commitment and delaying the assignment beyond the date of delivery. They are assaulting and forcing us to pay 100% before the completion. Since we have lost trust in there project handling e have requested them to accept copy of dd and let the work be completed with quality to avoid delays but they are forcing us to pay before the delivery is made.

We entered into a contract agreement with livspace bangalore to design and furbish our apartment on 24-nov-2017. The payment amount is 10% of the total project cost. The contract has a clause to terminate with 50% payout from livspace of this advance amount. No work was started, with endless delays from livespace. Finally i cancelled the contract on june 25th. Now livspace is dragging its feet in reimbursing the advanced paid to them.

Company address; (From their website)
4th floor, prestige obelisk,
Kasturba road, sampangi rama nagar,
Bengaluru, karnataka 560001

Attached is the payment receipt for the advance amount.