Livspace — Livspace Hyderabad A Fraud company

Our project is in Hyderabad. This company is a big time fraud.

We looked at all the positive reviews of the company we approached this company so that all interior
designing would be taken care by time and we don't have to spend much time on all the interior details.

We missed to read the negative feedback and that is where we got prey to this bogus so called interior
designing company. We approached livspace during May 2023, spent almost 4 hours in the office discussed
all our requirements and explained them to the designer Sowmya. We paid 25, 000/- as they said discount will be applied
if we do spot payment, assuming for a better service as they promised. Later the follow up calls started for site visit.

Then they asked us to pay 15, 000/- for site visit, the person visited the site to take pictures. After few days they setup
a call to show basic designs.For a hour what I see is blank screens where the designer is dragging boxes during the meeting
it was a waste of an hour where anyone with the design application could do it. No concerns of requirements where no where addressed.
Infact she says we cannot accommodate storage in few areas as it is lacking space. I bet on this as we had another flat in the same building where a local
carpenter and vendor has done a great design work and utilized every corner space.

I mentioned for more storage but what I see is couple of boxes in each bedroom. No design template was shown during the meeting.
I had to waste my 1 hour during my working day. We decided to first get the crockery done instead of committing for the complete project
as we lost confidence with the approach they are following.

They asked us in turn what kind of design they want for a crockery, not sure what the designer is for if we have to give pictures of the design.
Still we passed on some internet pictures. Few days they came back with an estimate of 1.3L for a basic crockery design.

During booking they promised for 26% discount for each room design, later they say if you promise for 6L or more we give 26% otherwise we don't give any discount.
When asked for discount the project manager says we can reduce the cost by using MDF which goes down by 7, 000/-.

Later they closed the project saying it is out of scope, I sent follow-up emails regarding this and each time I get back a response saying we will be contacted
withing 3-4 working days, not a single call. They did not mention anything about our 40, 000/- paid, no refund made, nothing. Our hard earned money is blocked at a fraud company.

After few follow-up emails, they responded saying will refund 20, 000/-. I asked them why is that I need to take the loss when the company did not fulfill the requirement of the customer.
I asked them for explanation, for the past 4 months they are just going back and forth with emails saying a person from the team will reach us in 3-4 days .
After few days I get a call and then customer care person says that my project is not eligible for a refund, I showed her the email then few days later again she gives me same response saying
we are ready to refund 20, 000/- . I asked why is that I need to pay when it was you did not complete the project, there is no response yet.

We got our work done by a local vendor trust me guys they came out so well, with 1st grade wood and Hettich hardware for a very decent price.

I am still waiting for further steps, this company is a full time unprofessional bluffing and fraud company. They are looting people.
Donot get prey looking at just the positive feedback.