Lot Mobiles — Oppo A38

Address: Lot Mobiles, Thorrur village, Thorrur mandal, Mahabubabad district, Telangana, Pin: 506163

We have purchased a brand new 'Oppo A38' in a nearby Lot store located in Thorrur village, Mahabubabad district. However, we decided to return it before 24 hours of purchase but was unable to do so as the manager was unavailable. When I revisited the store on 09.04.2024 which is the day o[censored]gadi, I was verbally abused & was posed a physical threat by the manager of Lot mobiles - Thorrur, who also self declared himself as the sole authority of Lot Mobiles and added that mobile won't be taken under any condition even though it is mentioned so in Lot Mobile store's return policy.
I wonder what would be the situation of the innocent villagers who have no idea on either mobiles or return policies of gadjets, when a graduate like me who knows about company policies is even unable to raise a request with Lot management. Therefore, I sincerely ask on behalf of all such customers(Innocent villagers/farmers in this case) that this has to be taken seriously and the manager of the Lot mobiles 'Thota.Anil kumar' should be punished accordingly making sure that this won't be repeated with any other customer.