Lot Mobiles — phone exchange issue

 
1 Review
Hyderabad, Andhra Pradesh, India
 Chinta Venkat on Apr 26, 2018
Dear team,
My self venkat, i bought a new mobile from lot mobiles chintal ganesha nagar hyderabad
First i asked the lot executive that i need a mobile with an exchange offer i had noticed x play to exchange and they agreed with that, i bought my new mobile vivo y69, all billing was done later they told me that we had no facility like to exchange in the shoreroom we had third party and we will show him if he agree we'll sell him, it's been a week that i bought the mobile till now the mobile wasn't sold, if the lot executive told me at the time of purchase that we had a third party to sell mobiles and if he agrees only i can able to sell then i might do something else but he told me after the billing so what could i do now, i'd been roaming around lot from a week, the manager also responding rash, i want to know whether my phone will be exchanged or not, if not i will lodge a complaint in the consumer court, i am expecting your response very soon otherwise i'll do what i want to do

Complaint Status


[Apr 26, 2018] LOT Mobiles customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    29%
    Complaints
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    Resolved
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    phone
    +91 99 8523 4567
    location
    1-98/8/5/A, Plot No.5, Image Gardens Lane, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
    Lot Mobiles - phone exchange issue