Lot Mobiles — Refund pending /// worst service /// no one cares about the customer in Kukatpally lot mobiles

Dear Lot Management,
I'm not happy with your services, as a customer I expect some respect and some discount or complimentary. But the things are not going through. I have per-booked Vivo X60 Pro on 27 March 2021, it is the minimum responsibility for you people to keep follow up with the customer once the product is launched, but the thing in my case I have to approach your store on a daily basis to check the status of my loan application. Due to the pandemic, I lost my job so as usual there are few check bounces so I’m not eligible to avail loan. Requested your staff to check the eligibility for finance on my wife’s name, they took almost a week days time and the final confirmation was rejected. During the loan process, I asked them if they want, I can get someone from my family or friends for this loan process till 3rd April. All the things went wrong and on Sunday I visited your LOT mobiles to purchase X 60 pro, they offered me a discount on 27 March, but when I’m ready to purchase they told me that you will not get any offer, so went to big C and they offered me straight away 20 k. I hope LOT Mobile and BigC both are sister companies if big c is giving discounts, then why lot mobiles will not give. The worst part is I asked to give there-print of the per-booking bill copy, the executive approached his manager and explained the scenario which happened from the beginning, he refused to give are-print and gave the amount to that executive directly. I expect as a manager he should approach the customer to convince them but the same thing did not happen and I don't know how he became a manager. I called up your customer service to escalate it but they gave ASM a number to speak to him. I spoke to him on 04April and he promised me that he will be back in Hyderabad by 7th April and will meet on 8th April, till now he hasn’t called me and nobody called me till today to refund that 2000 rupees, which I paid for per-booking. This is the last option I hope I will have a resolution on the above issue, if not I have all the proofs, and I will take it further.