L&t Finance — Abusive Language Use Our Customer Care Representative

Sir I had purchase consumer loan (C[protected]) nd it's my 5th due and i was late because of office not provided salary on time as i am working in pvt co. As ur collection agent ([protected])came i requested to collect amt this month end. He talked Abuse langauge use (Bhikarchot says to me) After that one call came from office i didn't attend as i am in office. I said mind ur language.. She said i talk like this with fraud stupid kind of person... I said i have ur record and i compliant to police... And ur office.. For that she said first u pay amt then go any where i don't care.. Fraud and also some bad words in Marathi.. My question is are you people giving such training to those agent. Because without any authority no one dare to talk and abuse like this.. See ur staff duty is to collect information and to collect money and if cheque bounce u charge extra money if delay for that you charge extra.. From all corner you are in safety side and not in loss.think about us. Abusing people never know the value of request... They just need to achieve their target given by company.. And last question if i paid my due then what should i say to that lady fraud then i am paid this due ... Cheap worst staff of l&t finance... I just written to u to know about ur reputation in market because of this kind of staff's and also collection agents... Teach them some manners.. One person taking finance mean his capacity is not much so he asking loan from company like u and other. Accoding to that u people have to behave and act... Our silent is not our weakness... Hope u reply some safe answer to my question.otherwise i am register police station complaint .. Because u people's stand always safe side...