L&t Finance — agent who has been unprofessional and rude

Address:

Flat NO 202, creative madhu plaza lane, street no 1, 5000017

Loan Ac:2511520

Hi There,

I am writing this email concerning an agent name shruthi or swetha since she has been changing the names frequently but i am very certain it is one person.

My loan account registered under phone [protected] for two wheeler. The lady as mentioned above have been following on the assigned account for the payment of late due of Rs.800/- which was already paid. However I have told her clearly that I am stuck with some family issues and unable to collect the NOC. However I visited the office to escalate the issue and got the receipt for 800/- paid in full and the person from the office also tried calling the number to confirm where the calls are coming from and she denied giving the details to the employee too.

She started yelling on the call stating how can you not pay the 800 which was not the concern for me as I paid for the bike in full and paying 800 to collect the NOC will not be a point of concern.

She has been terribly unprofessional and threatened on call that I can escalate to whoever I want and has been intentionally ignoring the calls landing to her extension.

Her direct extension : [protected]

Please check the voice calls for reference.