L&t Finance — Customer care unprofessional approach for recovery of loan

Address:

500079

Dear sir,
I have taken loan for two wheeler vehicle in the month of sep-16 and my loan no is:29732676, but unfortunately the cheque was bounced due to insufficient fund in my account, how ever i have promised your customer care that i will pay it by cash on or before 28/04/2017, but failed to pay due to some scheduled business meetings, but one of your customer care called me on my mobile on 28/04/2017 and spoke in a very rough manner which was not at all acceptable for me, and i am already ready to pay the recovery amount or any extra interest due to my negligence of maintaining fund in my account, i apologist for that, but the customer care the lady who spoke to me was making a continuous argument with me and the way she talked with was in a slum manner which i cant explain to u people. i was ashamed to raise the complaint on her.i never expected this type of customer cares in l&t Finance. The way she approached is not at all acceptable for me.If i failed to pay the amount the company can proceed legally and take action upon me, and i am ready to accept it. but this is not the way of approaching in unprofessional manner.the last call i got from customer care is on 28/04/2017 at 17:30 hrs customer care no:[protected], name not mentioned, please take action upon her . other wise i am not going to pay any amount which is due from my side, as she has hurt my feelings with her unprofessional way of approaching.