| Address: | Flat No 1603, Oasis Emerald Heights, Ramprastha Greens,, Sector 7, Vaishali Extension, Ghaziabad 201010, Sector 7, Vaishali Extension, Ghaziabad 20101 |
Loan Account No H[protected] sanctioned.
L&T housing finance has denied to process my PMAY subsidy application stating that L&T Finance Ltd being a NBFC due to merger w.e.f. April 2021. In this regard, please note that while availing the loan facility from L&T, it was ensured by L&T Housing Finance that I will be getting the PMAY subsidy being my first flat purchased from ATS Allure. Accordingly, the loan team has provided me with the PMAY subsidy form and Income declaration & Indemnity form on the stamp paper. Thereafter, the form along with supporting documents were being submitted & accepted by L&T before change of their status. Meanwhile, I had inquired several times from loan team about my status of PMAY subsidy, but there was no satisfactory response from L&T. Now after more than one year of PMAY application, I have been informed by L&T that the company is not eligible to provide the PMAY subsidy. I am shocked to hear that company has simply wiped off their hands by denying the PMAY subsidy despite the fact that it was the commitment of the company while taking loan from them because of which I was convinced to avail loan from the company.
L&T company has betrayed me by denying the committed benefit, which incurred loss to me to the tune of Rs. 2.30 lakhs. Hence it is requested that you inquire the matter in detail and appraise me with the efforts made by your team prior to your merger for processing the PMAY subsidy application along with the receipt of submission of the PMAY application to the concerned authority and the response of the authority to your company or else, if the application was not submitted at all by your company, the reason for not submitting the application prior to your merger be informed.
Further to inform that L&T is neither replying my emails nor giving the details of escalation matrix to suppress the complaint reaching to highest authority.
An early action in the matter may taken on priority.
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