L&t Finance — Doing fraudulent by office staff

Address:

Morigaon ,Assam

Dear sir,
with due respect and humbly submission i beg to state that on 10/05/2021 i bought a massey Farguson tractor.My tractor model no is- MF-7250.Which is financed by L&T financial services.Agreement no- 0KG002218F[protected], Customer Id no-2214968.I would like to inform you i Choosed an ECS facilities to pay my monthly EMI .I had submitted all necessary documents in our nearest L&T financial service office.They also approved my request.But they did not execute my request. i had link my Bandhan Bank account for an ECS facilities to pay my Emi to L& T financial service.But my first EMI was not deduct from my Bandhan Bank account through ECS.When i told this matter to the L&T financial service official they told me that" you need not worry about this matter Our office staff employee will be collect your EMI from your home".I aggred their proposal and they are collecting my emi from my home . But the day before yesterday I came know that every month they have been imposing Rs - 530 as a fine for not deduct my EMI Through ECS.But L& T financial service did not execute ECS .They did mistake and i have been paying their fine .And also i would like to inform you that last 5 month i have been requesting L&T financial official to provide my account statement details but they are not giving my account statement details .I think they are doing fraudulent with me.I cordially request to the higher authority of L&T financial official necessary action against this fraudulent .
Your faithfully
Uttam Deka
Ph no- [protected]