L&t Finance — ECS/Cheque bounce charges and executive behaviour

Address:

Guwahati

My sister taken a vehicle loan(Agreement no 4176264) on dated 28 Sep 2018 for 12 months and I paid 9 out of 12 emi in cash/cheque to the L&T's collection guy and 3 emi directly deducted from my account. I was never told that there will be a ecs return charge (they charges 20 times ecs/cheque return charges). I already sent a ecs cancellation letter through collection guy with 4th instalment, now a girl namely Preety Das(Number [protected] : first she is denying to telling her name name) are calling me and demanding Rs. 7114(Cheque bounce charges ) and 2740 (Overdue charges) for NOC and saying that BOLNE SE HOTA HAI KYA PAISA TO DENA HI PADEGA and offering me from last 6months that you will pay Rs. 5000/- and we will settle the loan and prove you NOC. I agree with overdue charges but bounce charges will be not acceptable and also teach your employee how to talk with customers.