[Resolved]  L&t Finance — harassment from recovery agents

My loan account number is 4124713

The first emi due has not been debited from my account. I called up you service center and they informed me that they dont have option to check and i would have to visit a nearest branch which is about 35kms from my house. The documents you needed were provided while processing the loan and if the ECS is not set, that is a mistake from the banks end. Also there is no service of sending agents from the bank for document collection which all other banks provide. Also there is no option to make an online payment and neither your online service center helps with that.

Your recovery agent has been calling me and making all kinds of threats. His number is "[protected]". I have already told him that i have called the bank and spoken to them, but he still calls me and threatens me. He has been making statements linke "aukad nahi hai".

Is this the kind of service you provide, to harass customers instead of helping them? I must have made a mistake taking loan from your pathetic institution. Will ensure that none of the people who know me personally or on social media ever take a loan from you guys.
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Dec 15, 2018
Complaint marked as Resolved 
L&T Finance customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2018
L&T Finance Customer Care's response
Dear Hitesh,

Thank you for writing in. Please share your contact details and we’ll get in touch with you soon for further assistance.

Regards,
Team L&T Financial Services
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