L&t Finance — L&T finance -wrong bounce charge

Hi team,

My vehicle loan was started in month of July 2021.

1) You guys didn't debited emi from my SBI account during Dec-Jan 2021. Then I paid through Paytm app on[protected]just before the last day of payment to avoid bounce charge). After that I've checked the transaction detail on L&T finance website showing last payment done on[protected]. I have bank statement with me. Still you guys charged me for bouncing and late payment fee. This is ridiculous.

2) Again on next month (Feb 2022) you guy's again didn't debit emi from my account as there was already complete balance in my account. And then you charged me wrong bounce charge. But I did the payment with bounce charge before[protected]as last day of payment was[protected] to avoid bounce charge).

3) Today, on[protected], a guy from your team having number- [protected] called me, and forcing me to pay bounce charge of 413₹. Then I told him that I already did. And gave the details of that transaction. And also I asked why the bounce charge has been applied as I paid just before the jue date. Then he just cut my call and didn't receive whwnever I tried to contact him.

I need positive reply from you guys.
Please leave a mail on [protected]@gmail.com or contact[protected]

Otherwise I will take this issue in public forum or will take you guys in consumer cort.

Thanks,

Ramanuj Kumar