[Resolved] L&t Finance — Poor behaviour of an executive...not willing to answer....

Atk

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700016

Hi,
I Abu Talib khan have taken a car loan agreement no 1859122...due to some financial instability i could not make payment on time.
But from last 6-7 months my payment is on time via ecs from my given bank details.
Now i wish to get rid of all my outstanding as soon as possible and related to that i have send my staff to ur office at Technopolis 7th floor kolkata 91.
I was shock to know ur executive named Ranjana Mondol at technopolis office...is most of the time not in the office nd on top of that she is not willing to give the complete answers to my queries, she also said my staff that you dont waste my time nd go and sit outside..i asked my staff to hand over the phone to her so that i could speak...for once she did spoke with me but before my queries were to answered she handed over the phone to my staff.
Is this the reason why you have kept staff to insult customers who wish to make payment.
Please look into this matter seriously and request you to reply me as soon as possible.
Thanking You!
Abu Talib khan..[protected]...

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Sep 6, 2017

Complaint marked as Resolved

L&T Finance customer support has been notified about the posted complaint.

Apr 07, 2017

Updated by Atk Hi,
Yesterday i have registered a complain related to bad behaviour o[censored]r executive at Technopolis office.
As my staff went to your office yesterday to make payment but your employee informed him that we can not accept current date cheque and you have to give pre dated cheque of 31st Mar 17 or before which my staff could not do because he was not carrying more cheques.
They also communicated to my staff that you will have to make cash payment to our collection boy who will visit you tomorrow(07.04.17).
I waited for the collection boy of L&T to come for collection but he has not come yet, i have called numerous time at L&T office at Technopolis every time security either not recive the phone or say that Ranjana Mondol whom i want to speak to is not on the table.
I also want to inform that the unnecessary charges which is incurring upon me as OD and ODC is mounting day by day.
Please look into this matter and reply as soon as possible.

Abu Talib Khan...
[protected]...

Verified Support

Aug 03, 2017

L&T Finance Customer Care's response Dear Abu Talib

We acknowledge receipt of your query /grievance and understand that one of our representative has already spoken with you regarding your concern, we hope that you have got the required confirmation from our team. You have submitted your RC at the Kolkatta branch .

You may visit your nearest L&T Finance Branch to collect your NOC

We regret the inconvenience caused to you in respect of the above matter

Should you need any further assistance, please feel free to write back to us or call us at our customer care number No[protected] between 9AM to 7PM Monday to Saturday and we would be pleased to assist you.
Assuring you of our best services at all times.
L&T Financial Services Team