We had a flight booked from Chennai to Luxembourg in the 27th of July at 1:50am which means we needed to be at the airport at around 10:30on on the 26th (today). We were informed that our connection flight from Frankfurt to Luxembourg was cancelled and it took hours to contact customer care to find a solution and an alternate flight. Another customer care person answered and informed us that's it's not cancelled. The call service was so bad and we spent hours just trying to reach out to them. My husband's first day of work is set as the 1st of August and we had booked hotels and everything was planned. We booked additional luggage which we couldn't even get a refund on and they refused to help us in any way. So inconsiderate. With no choice left and no other options we had to forcefully agree to a flight on 1st. We are facing a huge loss because of this. My husband has missed his start date by one week, we are losing one week's hotel stay and all our plans have been ruined!
It occurred on: 26/07/2022
There has to be some kind of remuneration and repayment for the loss and mental stress we have gone through during this situation. This is not right at all. It was a planned strike and they could have informed people earlier...rather than 12 hours before the start of our journey.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Was this information helpful? | 
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