Lufthansa — Denied Boarding

Dear Lufthansa Team,

I, Prashant Gidwani (+1) had booked the tickets from Delhi to Berlin departing on 07/02/2023 ( PNR No:- 5F88JE) .
We were traveling with a valid Schengen Visa which is also applicable to Germany. The ground staff refused to onboard us due to your team's misunderstandings regarding Schengen visa applications, and hence we could not travel on 7th February (early morning hours).

But, when we booked another Lufthansa airlines ticket for the same date (07/02/2023) afternoon hours, the other staff allowed us to board with the same Schengen Visa. (new itinerary through which we traveled in the afternoon hours, is also attached) .

It was clearly a misunderstanding or mistake on your end.

We have faced harassment and overnight stay expenses which we are not claiming but we are seeking for a full refund of the amount paid for our travel on 07/02/2023, refund seeking itinerary with PNR No:- 5F88JE