Lufthansa — Oversight, responsibility of Lufthansa team and extra charges for Kid ticket.

Address: 11917 Honor Guard Ave, Charlotte, USA

Firstly, I would like to bring to your attention an incident involving the transportation of my pet. As mentioned before, it seems that there was an oversight on behalf of your staff, resulting in my pet not being loaded onto the flight. This situation has caused me both mental and financial stress. I kindly request reimbursement for the inconvenience caused.

Secondly, I have yet to receive an explanation or justification for the higher price charged for my 9-year-old child's ticket. The additional cost of $730 appears to be an error on your side. I kindly request reimbursement for this overcharge and clarification regarding the pricing discrepancy.

I understand that you may have already addressed these matters in a previous email, but I kindly ask you to provide personalized responses to each of these concerns, rather than using a copy-paste reply. I greatly appreciate your understanding and prompt attention to resolving these matters.