Name - Shruthi Thakkar
Email - [protected]@gmail.com
Contact - [protected]
Booking Reference - 6HKBP9
I'm writing this post a very painful flight experience with Lufthansa on an aircraft LH755 from Bangalore - India, flying to Frankfurt on the 14th of June 2022, scheduled for departure by 03:05 IST (Indian Standard Time). Below, I have narrated the details of my experience on the aircraft.
Post boarding the flight I had requested for a blanket since it was not provided to a selected set of seats around where I was seated, to which the Airhostess' response was that she was very busy and I had to wait; after a wait of nearly and hour and yet another request to which there was no response, the Airhostess threw the blanket at me.
The second incident was after 6 hours into the journey, I had requested for a cup of tea by accessing the button to call for it on my seat to which a very angry Airhostess came over and yelled at me saying there were 250 members on board and I should go to the kitchen and ask for it myself if I require anything. Although I would like to mention that another brown Airhostess was kind enough to bring it to me and ask for anything I needed.
I tried to look for the names of these 2 Airhostesses who ill-treated almost every other Indian Passenger on board, unfortunately they put on her blazers once they realised that I was looking for their batches. I still managed to find - 'T.Bru...' written on one of their batches. Unfortunately I was not able to see the rest of the name.
All the passengers on this aircraft that were on Indian origin or otherwise were given vegetarian meals by default, when I requested for a different meal option they responded that these were only available and I had to pre-book a different meal if I wish to eat anything different.
Hence I pre-booked my 'Non-veg Hindu' meal from their options available and I was given another 'Vegetarian' meal again on the aircraft LH754 from Frankfurt - Germany, flying to Bangalore - India on the 29th of June 2022, scheduled for departure by 13:05 Central European Time.
After my terrifying flight experience, I’m hurt and feel attacked for my race as an Indian. As a practising Architect who is educated in India and having studied in Schools in USA and France, I truly empathise with other Indians who travel by this airline who don’t speak the language; who were severely bullied and treated poorly on their flights with Lufthansa.
I speak for all the Indian passengers travelling by the Economy Class with Lufthansa. Over my return to India I had come to a realisation after my interaction with countless Indian travellers, travelling by Lufthansa airlines, that they had been treated similarly.
I wowed to get justice over this, not just for me but my fellow passengers; and never to step foot into this airline ever again.
My only desirable resolution is that, action be taken against whoever was involved in the same.
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