Lufthansa — Refund of Cancelled Ticket

Address:

Delhi

Lufthansa Booking Code:QUTOL3
Tickets were booked in December 2019 for travel to New York(JFK) from Mumbai in June 2020.Due to Covid19 the airline had stopped flying and give option for alternate booking. The rebooking was done to fly April 2021and subsequently rebooked for June 2021 by paying additional amount. The particular flight of June 21 was cancelled by Lufthansa, and offered alternate arrangements. Same was not acceptable to traveler and hence tickets were cancelled on 09/10th march 2021.Lufthansa has confirmed to refund the money. The amount was around 1, 52Lakhs.On march19, Lufhthansa paid around Rs.19, 000/-against seat booking. For balance amount waiting since 5 weeks but the call Centre is not committing any dates.Pls.Help.