Lufthansa — Unable to get refund

Address:

[email protected]

Hello,

I have been chasing Lufthansa for 4 months to get my refund for the flights which was cancelled due to COVID but till date I have not received the refund.

They sent me an email on 4th Dec 2020 that the refund will be credited within 15 days which has not happened so far. So i finally called them on customer care and they said that refund was processed on 4th Dec 2020 but they do not have any trasnaction or reference number for me to check with my Bank. I have checked my card through which the ticket was booked and there is no such refund.

Please look into this on urgent basis. Many thanks in advance. Details are as follows:

Correction invoice: 220-[protected]

Ticket number: 220-[protected]

Amount non-refundable to be
paid /used refunded
[protected][protected][protected]--------
Fare 11, 245.00 5, 620.00 5, 625.00
Taxes 29, 173.00 16, 396.00 12, 777.00
Fees 0.00 0.00 0.00
Total Gross 40, 418.00 22, 016.00 18, 402.00
VAT (DE 0.00 %) 0.00 0.00 0.00
Total Net 40, 418.00 22, 016.00 18, 402.00
Cancellation Fee 0.00
[protected][protected][protected]--------
Grand Total 40, 418.00 22, 016.00 18, 402.00
Ticket currency INR
Refund currency INR18402.00

Best regards
Alka PAUL
+[protected]