[Resolved]  Magic Holidays — Fraud, Cheating done by Magic Holidays

Address:

Ahmedabad, Gujarat

Hello, I want to file complain regarding fraud and cheating done by this company. This is how things go at their end and with their people located at local branch in Ahmedabad deals (Gulmohar branch) : I was invited for a presentation and given free stay coupon of 2N/3D. Also was pitched with all your marketing deals. I showed interest and mentioned about my plans for family vacation in December. The sales executive was Mitesh Rathod and Prakash mentioned that I can pay INR 27, 500 and I will be able to get the accommodation. After doing the payment, I came to know that I was already enrolled as member for Blue category(Studio) and the amount was towards initial payment. This details were not exactly mentioned to me earlier. I was told that if I am really happy with the service and properties of Magic Holidays, I can continue or cancel the membership. They mentioned that there will not be any formality for cancellation, but just stop paying installments. After two days, I was asked for cancelled cheque, when I realized that the part of amount paid was considered as first 3 installments. Again something not mentioned earlier. Even after the membership kit was sent to Ahmedabad office, I was not handed over and had to go personally to collect it.What kind of service???? Still I kept the trust in your group and requested for a 5 nights vacation in Gir, Gujarat. I was following up with Mitesh, but NO RESPONSE. My wife personally went to their office and was assured that my bookings will be done. I tried 1800 series no, local branch and could get hold of him after lots of efforts. Now I am told that the property is not available till 15th January. In this case, I have talked to Mr. Viral (Gulmohar, Ahmedabad) and he has assured that he is looking into it.Still things are not finalized, have also talk to Mr. Joshi who is heading that branch. Worst thing is that they do not have the courtesy or guts to answer my phones and I get reply from the reception that they are busy talking to prospect clients. Now, when the enrolled members are not satisfied, what is the use of pitching to new prospect customers? After couple of days, I have still not received any response that would have solved my query. I tried calling their Mumbai office and also dropped emails at the ID mentioned on website and I am assured that someone will revert back to me, am STILL waiting for it. Do not trust such fraud companies who do not know how to take care of clients after getting their money.