Mahanagar Gas — FOLLOW UP-CA No.:[protected] Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

I'm raising another complaint over https://www.consumercomplaints.in/mahanagar-gas-b102899

The issue has become worse now. I'm able to login with my number in the mobile app, however I see some stranger's connection along with mine. Different CA and BP number associated with a different name. Also when I look at the account details, its the details of the other person and not mine. Screenshots of the mobile app reflecting the discrepancy has been attached,
Further the change in name is still not reflecting when I logged in from the website on the desktop browser(tried different browsers still the same). Attaching the screenshot for that as well.

Please note, I got a call today from a person today who stated he looked at my consumer complain and he is from MGL helpdesk and the helpdesk engineer mentioned that the last payment I made was stuck in their gateway and because of that the issue has been occurring. To be honest, I'm not confident that the helpdesk engineer was able to corelate the GUI not being accessible and name not being changed in the database. The engineer mentioned that he will refund my previously paid amount and share a link over email, using that link I should pay the bill again. I highly doubt that this is going to resolve my issue. Please look into this problem on priority.