Mahanagar Gas Limited — Complaint regarding pipe line fitting in residence

Address:

Thane, Maharashtra

I hope some one will listen to my grievances below:- I stay at 106, B Wing, Shree Krupa Housing Society, Pathare Park, Ambernath (e) Thane Dist. Maharashtra. I need to address a complaint that your pipe line fitting guys have not fitted the pipe and valve in my kitchen. They came early morning and said that our kitchen is having glasses and for cutting that glass I have to pay extra amount. I dont want to pay any amount so i myself removed the glasses and kept aside. They then didnt turn up to my house, after being followed by me for 3 days. I asked whats the issue now. They said they will do it. After getting fed up of their excuses i called one of their senior Mr. Pravin Patil to fix the issue, he initially addressed the issue and committed me that he will do it in three days. I again called up Mr. Pravin Patil after a week and requested him to the needful. He said that he have instructed the guys but the guys are not obeying him. Now i need to know what should i do? Can Mahanagar Gas Ltd. will be doing something to address such issues as pravin patil clearly stated he is helpless. I hope my grievances will be addressed immediately and solved