Mahanagar Gas Ltd, Mumbai — Fraud, irresponsible behavior & harassment by Bahanagar Gas Ltd.

Address:

Mumbai City, Maharashtra

Dear Sir,

Mahanagar Gas Ltd has harassed me a lot for the PNG connection. They had taken my money first and after 3 month now they are denying to give me PNG connection by giving a crap reason that my neighbour is not allowing them to do their work. Now instead of taking action on the person who is not allowing them to do their work they are harassing me and not giving me PNG connection.
Their contractors are visiting my place frequently and forcing me to take refund whereas i have told them clearly that I want my PNG connection and not refund.
In my society they had already given PNG connection to rest of the society members and just denying me. I have a serious concern about it and doubt that mahanagar gas ltd.took bribe from my neighbour to stop the work of my PNG connection.
Mr. Bhavik Shah ( contact no [protected]) had visited my place and told that he will give me connection but after that no one turn up and my connection is still pending.
I request you to follow up and and help me to get my PNG connection and if they failed to give me PNG connection then I want compensation for all the harassment


Below is the communication done with Mahanagar Gas Ltd.


Vishwas Tawde <vishwas.[protected]@gmail.com>
May 9 (1 day ago)

to support
Its none of my concern . If anybody doesn't want PNG connection it doesn't mean that you will not provide me the connection.

If he is not allowing you to do your work then you have to take appropriate actions and not me. Its not my responsibility.

You take GI Pipe by other way or do whatever you want. But you cannot just simply deny me for PNG connection because someone else is not allowing you to do your work.

I had already told you that i want my PNG connection and not the crap reasons.


Its just 2 days and then i will file a complain in the consumer court. The you give this reasons in the consumer court.

Regards,

Vishwas Tawde


On 08-May-2014 2:11 PM, "Support" <[protected]@mahanagargas.com> wrote:
Dear Sir / Madam,

This is an acknowledgement for the concern raised by your good self regarding installation of PNG connection at your residence.

In regards to your e-mail received, we would like to inform you that your neighboring row house is constructing first floor and not giving permission for laying GI pipe on exterior wall. We would request you to get NOC from neighboring row house so further needful shall be done.

Assuring you of our best services at all times.

Your unique docket / complaint number is 1845638 & your Business Partner (BP) number for PNG connection is [protected].


Regards,
Customer Care

For further details logon to - www.mahanagargas.com
From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: Wednesday, May 07, 2014 11:00 AM
To: Support; Aam Aadmi
Subject: Re: Reply from MGL

I am following with you guys from last 7 days and still you have not given me any firm reply on my request of PNG connection.

You had also taken my money and now not giving me PNG connection.

I want my connection within this week as it is already delayed by you.

Regards,
Vishwas


On Tue, May 6, 2014 at 4:16 PM, Support <[protected]@mahanagargas.com> wrote:
Dear Sir / Madam,

This is with reference to your e-mail regarding supply of Piped Natural Gas to your residence.
We have sent a reminder to the Dept. concerned for necessary action & on receipt of feedback; the same shall be conveyed to your good self. Till such time we shall appreciate your continual support.
Assuring you of our best services at all times.

Your unique docket / complaint number is 1845638 against your Business Partner (BP) number for Piped Natural Gas (PNG) connection [protected].

Regards,
Customer Care,
cid:image001.[protected]@01CF1794.0BDBB320
For further details logon to - www.mahanagargas.com

From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: Monday, May 05, 2014 2:59 PM

To: Support
Subject: Re: Reply from MGL

you guys are really disgusting. no shame & responsibility. if i didn't get my png within a week then i will sue you guys in the court.


On Mon, May 5, 2014 at 1:53 PM, Support <[protected]@mahanagargas.com> wrote:

Dear Sir / Madam,

This is an acknowledgement for the concern raised by your good self regarding installation of PNG connection at your residence.

The content of your e-mail has been forwarded to the Dept. concerned & on receipt of feedback; the same shall be conveyed to your good self. Till such time we shall appreciate your continual support.

Your unique docket / complaint number is 1845638 & your Business Partner (BP) number for PNG connection is [protected].


Regards,
Customer Care

For further details logon to - www.mahanagargas.com

From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: Saturday, May 03, 2014 7:13 PM

To: Support
Subject: Re: Reply from MGL

I want my connection on Monday or else i will sue you in court and also i will claim all my expenses of LPG with the interest since i had book the PNG.

I don't want your templates of reply. either you fit PNG at my home or else i will take action


On Sat, May 3, 2014 at 1:50 PM, Support <[protected]@mahanagargas.com> wrote:
Dear Sir / Madam,

This is with reference to your e-mail regarding supply of Piped Natural Gas to your residence.

The content of your e-mail has been already forwarded to the Dept. concerned & on receipt of feedback; the same shall be conveyed to your good self.


Till such time we shall appreciate your continual support.


We regret the inconvenience caused to your good self in the entire matter

Assuring you of our best services at all times.

Your unique docket / complaint number is 1845638 against your Business Partner (BP) number for Piped Natural Gas (PNG) connection [protected].

Regards,
Customer Care,
cid:image001.[protected]@01CF1794.0BDBB320
For further details logon to - www.mahanagargas.com

From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: Friday, May 02, 2014 6:56 PM
To: Support
Subject: Re: Reply from MGL

Dear Sir,

Nobody had turn up and my connection issue is still pending. I am seriously frustrated and don't know why my connecting is still pending whereas rest of the society members got it. I request you to look into this matter on top priority or i have to file a complain against mahanagar gas nad i will also take this concern to media that how irresponsibly you guys are working on the field.

Regards,
Vishwas


On Wed, Apr 30, 2014 at 10:38 AM, Support <[protected]@mahanagargas.com> wrote:
Dear Sir / Madam,

This is an acknowledgement for the concern raised by your good self regarding installation of PNG connection at your residence.

We have sent a reminder to the Dept. concerned for necessary action & on receipt of feedback; the same shall be conveyed to your good self. Till such time we shall appreciate your continual support.

Assuring you of our best services at all times.

Your unique docket / complaint number is 1845638 & your Business Partner (BP) number for PNG connection is [protected].


Regards,
Customer Care,


For further details logon to - www.mahanagargas.com
From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: 29 April 2014 12:12 AM
To: support
Subject: Re: complaint no 1845638 Complaint regarding delay in PNG connection APP Form no - SG/149115/1314. DD/CHEQ no - 940294

Dear Sir,

But the people who gave application with us have got the connection then why your engineers didn't gave connection only to me. I want the connection ASAP since everyone else in my society have got it.suddenly your contractor stop work when it came to my connection and went away.what kind of service is this.

Regards
Vishwas Tawde

On 28-Apr-2014 1:06 PM, "support" <[protected]@mahanagargas.com> wrote:
Dear Sir,

This is with reference to your e-mail regarding supply of Piped Natural Gas to your residence.


The content of your e-mail has been forwarded to the Dept. concerned & on receipt of feedback; the same shall be conveyed to your good self. Till such time we shall appreciate your continual support.

Assuring you of our best services at all times.

Your unique docket / complaint number is 1845638 & your Business Partner (BP) number for PNG connection is [protected].

Regards,
Customer Care,


For further details logon to - www.mahanagargas.com

From: Vishwas Tawde [mailto:vishwas.[protected]@gmail.com]
Sent: Sunday, April 27, 2014 2:42 PM
To: [protected]@mahanagargas.com
Subject: Re: Complaint regarding delay in PNG connection APP Form no - SG/149115/1314. DD/CHEQ no - 940294

On 27-Apr-2014 2:29 PM, "Vishwas Tawde" <vishwas.[protected]@gmail.com> wrote:
Dear Sir,

This is to inform you that its been now more than a month since we had applied for PNG but till date i neither got customer relationship number nor connection. Kindly provide the status of my application.
Connection applied on the name of father Mr.Tayaram Tukaram Tawde.
I request you to please followup with the contractor and provide me the PNG connection ASAP.

Thanks & Regards
Vishwas Tawde

On 27-Apr-2014 2:29 PM, "Vishwas Tawde" <vishwas.[protected]@gmail.com> wrote:
Dear Sir,

This is to inform you that its been now more than a month since we had applied for PNG but till date i neither got customer relationship number nor connection. Kindly provide the status of my application.
Connection applied on the name of father Mr.Tayaram Tukaram Tawde.
I request you to please followup with the contractor and provide me the PNG connection ASAP.

Thanks & Regards
Vishwas Tawde