Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Speed really sucks...i am getting speeds in range of 20 to 30kbps for last 2 months and on making complaints the rep at mtnl office tried to sell rs999 plan...

I am using rs999 plans and I am getting 5kb speed for download from past 2 - 2n half months. I am tired of complaining, I complained for broad band internet service. I left for work, these technician comes and says to my mom, that he is a telephone technician and not broadband technician and he goes away, saying internet guy will come on some other day, which he never showed up. I am pissed off. If I call to customer care number, these ladies keep on talking all about market, vegetable to their colleagues over the phone and always say one thing, server me problem hai (there is problem with the server) and hang up. MTNL sucks, please do not go for MTNL, I miss my relaince, it was expensive, but better customer service. :(

MTNL is one of the negligent PSU which never bothers to its customers and their grievances. As a result, it has lost innumerable existing as well as potential customers.

plz reply soon...waiting for ur response.

mtnl is cheating cusumers...very poor service.
and oh my god no any response till yet...

1 full month passed...but my no. nt activated yet...
mtnl tussi great ho...koi to response de do ji.

I think we need so many people like Anna Hazare in all Public Sectors...The MTNL people may be blocking the connection purposefully for helping private sector parties...

MTNL has failed to provide the services to their customers as my internet also is not working since 7 th june .Even contacting the area manager of dwarka several times but he is also helpless as on his behalf several people has note down the number and promised that the problem will be solved within 24 hrs . But that 24 hrs is not yet completed and then you expect me to pay for your services which i have not provided to me till now.I guess mtnl is very busy in making their new customers that they have least bodered about our complaints or stopped providing services.My telephone no. is [protected].

MTNL has not resolved my telephone complaint which was lodged on 19 Dec. 2011. I am paying for services which are not provided to me and my phone dead too. My Telephone number[protected]

As per my broadband Plan and terms & conditions given to me by MTNL at the time of my registration the speed of my internet connection should be 256 kbps which was being received by me till October 2008 by very regretfully I have to state that the speed has been discontinued since then and came down to 120 kbps which is the 155 kbps till date. Apart of it my internet connection is disconnected my times in a day.

I have filled complains regarding this matter earlier to the MTNL office by mail and by phone in customer care also. and I also complain in MTNL North Zone office, Rohini, Sector-3, Delhi-110085 but no action has been taken by the department to solve this problem and I am suffering heavy time losses due to the slow speed of my internet connection.

This is my humble request to all o[censored] that join hand and file complain against MTNL in TRAI (Telephone Regulatory Authority of India).


VIDYA SAGAR

speed is very low, they have very very poor custmer care, nobody gives response. i made atleast 20 complaints.

i have a mtnl internet connection o[censored]nlimited plan the apeed of my connection is very very low...
ph:[protected]

Its been more than 1month that i am using MTNL Broadband at home...i took a plan which is called TribCOMBOUnlimited...with the download speed
of 256 Kbps... i got the speed near 220 kbpsfor 3 days only and from last 20 days my download speed reduced to 20Kbps only...I have complained no. of time...but still no action has been taken from MTNL yet...I am paying Rs.599 for the month & still not getting the speed...
Even their customer care guys dont have any resolution they just hang up the phone or give a other no. for Internet speed complaint and when i am call on it they also give a another no. that so at last no is not working ...
That is really a Bad services for costomer...

respected sir,
I am a resident of krishna nagar near ram lela groud. i had taken MTNL internet service on juliy month, unlimited plan Rs.599. in this service it was mentioned tht 342mbps ( approx) speed is provided but now while we are using this net the speed is only just 20mbps is there. we are felling too much inconvenient while using this net. our mtnl telephone no. is 22098864,
please try to resolve this problem . so tht e are able to use ur services in best way.

thnking you,
urs faithfully,
MEENU RAY.
22098864
(krishna nagar, west aad nagar)

i completely agree, but still ur getting a gud speed i get just 20-30kbps of speed

I have an MTNL 1 mbps connection. But I get ridiculously slow speed.

I look a new connection of mtnl landline plan 150
n then i took the new plan for internet paln 512kbps...
were as i get the speed of 20 kbps onlyfrom the day of connection i've told to the staff member he said their is some problem in network it will get resolved within a day u don't worry but still m facing the same problem my no is[protected] Dahisar east mumbai-400068.
i request u to please resolve my querry as m paying 599+50 moderm charge+landline charge+service tax n m getting very low speed were as my other friends get a proper speed...

thanx
Subodh

PS.

I am in Mira Road (e) and i have spoken to the PR they everytime say lodge complaint but it does not work.

lost sim

hy plz deactivate my no i lost my no my no is [protected]

Very poor service. Each time I dial interactive voice service xxxx2198 I only get msg that my complaint has been registered under docket no. 82210 and will be attended soon. Similarly several complaints have been registered online too. The MTNL exchange nos. just ring - no one picks up. Alternatively, one gets recorded msg that the no. is busy.

Please help.

Louella Martins
Cell: [protected]

hey all these people r shameless we cant do anything against them as i dont have MTNL but have tata modem wireless it is just worst we can simply spread the truth so atleast others will not buy their products. just spread this message you may get some impact. thank you

I have mtnl, Mumbai landline no.[protected] and this number is not working since the last five months along with the BROADBAND facility. I am being charged Rs. 250 per month of monthly service charges plus Rs. 999/- per month for the BROADBAND Service charges plus taxes etc. I have given in a letter in writing on 4th of April, 2011 at the Charcop Telephone Exchange to please disconnect my abvoe landline number but instead of disconnecting the line, I receive a call from the telephone mechanic that my phone is working now but I insisted that pls disconect the same as I have given a letter in writing. But this has not been done till date and I have received another bill for the month of April, 2011.

Hi MTNL,

You are one of the sadest service providers i have ever experienced.
I have a problem using my Brodband as the Interner light is not blinking in the ASDL modem.
I have booked a complaint but they state that a person will come on the same day and fix it but it 2 months now i am not able to fix the problem
Your customer service is also on of the irritating services as they pick up the phone and never talk .
I have Voice recordings of all the representatives i have talken to for the past 20 days and also they gave me around 10 different numbers stating the numbers are for area supervisors who will look into the issue but no one picks the phone there.
I have enough proof to submit against you as past two mionths i am paying my bill for 450 combo brodmabd plan but just it is in Vein .
So kindly look into this issue ASAP or i will submit all proof to the Consumer Court ans launch legal complaint

My Pnone number : 25579919
Mob nu : [protected]
Email addres : [protected]@yahoo.com

I agree to your views fully. We really have to take this issue up on a mass scale otherwise nothing ever moves in this country . My internet has been giving problems from March onwards & I am being told by MTNL that they are upgrading their server & hence the speed has been affected . But soooo long ?. I am not sure whether this problem is area wise or on the whole I have not heard any complaints from my friends residing in other areas else they have just accepted it as a matter of fact knowing mtnl.

Do you have any idea about this telephone adalat or have address we can write to them

Today is sunday and apart from my other problems I am not getting 2mbps speed this is now for the 3rd sunday they are just fooling in the name of sunday funday

Find out who is the DM of your area . I think you will get it on the MTNL website . Speak to the officer directly . It helps sometimes . It's the line men who are playing havoc . Have you called 198 & registered your complaint ? .

SAME PROBLEM HERE... MTNL IS VERY SLOW IN ITS SPEED N SERVICES !!

Finally service got activated with MTNL.