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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Jun 1, 2025
Complaints 2900
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930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 12

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S
Shivaji waval
from Navi Mumbai, Maharashtra
Dec 5, 2021
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Address: Vashi ,navi mumbai

My sms is not sending to other person what should we have to do due to this our many works are left there what should blwe have to do just note out complaint and please give us a solution on it .
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    D
    deepak.shrma
    from Mumbai, Maharashtra
    Dec 5, 2021
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    Address: B601 Satyam Heritage , Opp Amber Plaza, Near Vijay Park , Mira Road East , Thane 401107.
    Website: billcare.mtnl.net.in/frs/info/get_status

    Dear Sir/Madam

    I would like to bring to your notice, that My Land Line Number is[protected]Mira Road, Thane) and is not working since last 15 Days, and is completely Dead.

    As before we have complaint regularly about this, the line works for some days and goes dead. and in the Monsoon season it completely dead all the time, I have been paying the Bill regularly despite of this unused facility,

    in previous week, some technician was been working, but not to see me from last one week.

    This is my complete Postal Address
    B601 Satyam Heritage, Opp Amber Plaza, Near Vijay Park, Mira Road East, Thane 401107.
    +1 photos
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      B
      Bharat P Shah
      Nov 27, 2021
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      Address: Goregaon Telephone Exchange, SV Road, Goregaon West

      The Services of following Landline is not working since May 2019:
      Landline No. 28737904 C.A. No.[protected]
      Landline No.28767488 C.A. No. [protected]
      Landline No. 28788528 C.A. No. [protected]
      We had informed MTNL Ltd about the same in writing on 13.05.2019. We have made telephonic complaints regarding the same many times.The complaints were recorded but line was not repaired. On personal visits for complaint, we were told that there is technical fault and line will start as soon as repaired.
      However, the telephone Bills were continuously charged and were paid by us through ECS.
      We are attaching the details of Bills paid by us and Complaint made.
      +6 photos
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        J
        jairaj6165
        from Mumbai, Maharashtra
        Nov 26, 2021
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        My landline is not working for over 1 week - complaint was lodged on 24 November (Docket 5787). An incompetent mechanic visited on 26 November - but could not activate the phone. Later I was surprised to receive an SMS that the complaint has been resolved. The message on the phone continues to say : CHECK PHONE LINE

        My mobile Number is : [protected]

        Kindly activate the landline as soon as possible
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          P
          Pankaj 23
          Nov 16, 2021
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          Address: B-5/17, Rajouri Garden

          I have complaint for dead line a number of times and now the website for complaint is also not opening. If the phone is dead since 05th Oct how is the bill being generated? My complaint No was 21 a week ago, still no action taken.
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            V
            Vishalyadav0609
            from New Delhi, Delhi
            Nov 13, 2021
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            Dear Sir,
            I am a resident of D Block Gali No.5, Vashist Park, West Sagarpur. This is to bring to your notice that there is a MTNL Pole in front of my house(House No. 54). There are no active connections on the pole.
            The pole is leading to the following issues:
            1. FEAR OF THEFT - The pole is in very close to the first floor balcony of my residence and it can be used by the thieves to break into the house from first floor by climbing up the pole.
            2. PARKING ISSUE- Because of the position of this pole, it is causes lack of parking space which leads to issues with neighbors and no parking is available for us.
            So I very sincerely request you and the concerned authorities to remove the pole as soon as possible. I would be really thankful.
            Residents,
            D-5/54 Vashist Park,
            West Sagarpur, New Delhi-110046.
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              S
              sshet10
              from Mumbai, Maharashtra
              Nov 13, 2021
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              Address: MTNL building, Sector 11, CBD Belapur, Navi Mumbai 400614

              Hello,

              I had surrendered the above telephone line along with instrument in Aug 2019, I still didn't get the security deposit refund. I have been following up since then. It's been over 1.5 yrs now.

              I was suggested to follow up on security deposit refund customer care no. 25366635 & [protected], but no one's responding on those numbers.

              Request you to look into the matter urgently as I am in need of money, due to financial crises at home.

              Thanks,

              Lalitha. Shetty
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                K
                Kanchan Sawant
                Nov 13, 2021
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                Address: MUMBAI

                I did a recharge of Rs. 99 for availing the Mobile Data Recharge Service on 6th Nov 2021 through GooglePay. Amount from my bank was deducted, however it was never recharged and i am not able to use Internet service.

                This is simply waste of my money!! I NEED the Mobile Data to Activated
                right away or plz Refund my back my money.
                +1 photos
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                  D
                  dcord75
                  from Mumbai, Maharashtra
                  Nov 11, 2021
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                  Refund of MTNL Security Deposit

                  Address: D/7, GARDEN VIEW,, MMC ROAD, MAHIM

                  Dear Sir / Madam,
                  I have disconnected my MTNL Landline Tel No.[protected]CA No: [protected]) on 13Aug2021. I was told my the MTNL Mumbai Prabhadevi office staff that I would receive the refund of my security deposit of Rs2, 280/- by cheque via post to my home address within a month but have not received anything till date.
                  Request you to kindly look into the matter so that I get the refund of my security deposit.
                  Thanks...
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                  J
                  Joangela
                  Nov 10, 2021
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                  Address: 5 Royal Arch, 119a Dr Peter Dias road, Bandra west Mumbai

                  I have had poor connection or no connection prior to and no connection after the fire at the MTNL exchange in Bandra West. I tried complaining, wrote and waited for service rectification with no avail and then gave up over three years ago. My number is 26418919
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    K
                    knm
                    from Mumbai, Maharashtra
                    Nov 1, 2021
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                    Address: Vashi Navi Mumbai

                    Tel no:[protected]
                    CA No: [protected] Customer Name : Krishn Narain Mishra
                    I submitted request for disconnection and returned the hand set to MTNL Vashi Navi Mumbai exchange office on 24 June 2021.
                    I also submitted cancelled cheque for online transfer of refund amount.
                    It was informed by the officer at MTNL exchange that refund will be issued within 90 days.
                    I would like to place on record that so far refund of security deposit is not received.

                    Please resolve this issue.
                    +1 photos
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                      K
                      kansri
                      from New Delhi, Delhi
                      Oct 29, 2021
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                      Address: MTNL

                      I am a senior citizen My landline connection 26017210 is lying DEAD since 17/10/21 and on line complaint dockdet no. 22 of 17/10/21 has not yet been attended in spite of emails and unattended telephone calls which are ringing only. My mobile No.[protected]. The concerned tel exchange is Nehru Place New Delhi.
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        N
                        narayan-11
                        Oct 29, 2021
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                        My telephone No.26267122 disconnected inspite of payment of my last bill on[protected] by my credit card against standing instruction
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          S
                          suresh nandawat
                          Oct 25, 2021
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                          I have surrender my Telephone No. 28854139 on 30/03/2021. But MTNL have not refunded the deposit even after providing all the details required for refund even after passing of 7 months
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            N
                            Nikhil rawat1234
                            from DEHRADUN, Uttarakhand
                            Oct 24, 2021
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                            I booked 3 tickets, amount got deducted but tickets not confirmed. When will. I get my money back
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            Amount got deducted but mo refund

                            Amount not returned - Comment #3911990 - Image #0
                            Amount not returned - Comment #3911990 - Image #1
                            Amount not returned - Comment #3911990 - Image #2
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                              G
                              global@123
                              from New Delhi, Delhi
                              Oct 23, 2021
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                              Deadline telephone from 4 months

                              Address: 1690 1ST FLOOR SUNDER BHAWAN CHANDNI CHOWK BHAGIRATH PALACE

                              Dear Sir/ Mam
                              I wan to bring to your kind notice the unsatisfactory working of our Telephone no[protected]
                              We have lodged a number of complaints but to no avail .it has not been working properly for the last 4 months. the phone becomes dead so we are facing a number of problems resulting into major losses in buisness.
                              In such circumstances, I request you to direct your staff to take prompt action in this matter. br...
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                              A
                              ak-59
                              from navi mumbai, Maharashtra
                              Oct 23, 2021
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                              No network since 2 weeks

                              Address: kharghar, navi mumbai

                              I am facing problem due to no network since almost 2 weeks on MTNL Dolphin post paid mobile number. All the customer care numbers of MTNL are also inactive. I am not able to make calls / Msgs or receive any calls / Msgs in Kharghar, Navi-Mumbai area....
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                              S
                              sadhir
                              Oct 20, 2021
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                              Despite recording my complaint on web site on 6th july 21 No action has been taken by MTNL Laxmi nagar exchange The registered complaint is still showing as pending " OUTDOOR " Bills are being raised but no service is being provided.

                              Phone no is 22445979 at C 440 Nirman vihar Delhi 110092
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                P
                                pbh2087
                                from Delhi, Delhi
                                Oct 17, 2021
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                                Address: New Delhi, Delhi

                                I am pained to inform About Pathetic service and response of MTNL and no result of escalation too. For 2 months now dead landline phone and no ADSL, no classes, no work. Despite follow up no action. Are we paying for no service? Isn’t there any accountability?
                                MTNL is not entitled to charge a single rupee for the period of no service.
                                I want my ADSL and landline phone be fixed in 24 hours.
                                Phone 22123436
                                +1 photos
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                                  G
                                  girish bharihoke
                                  Oct 16, 2021
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                                  Address: L2malviya nagar new delhi

                                  Please get my tel number, 26686190 rectified not working for last 2 months indu bharihoke
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