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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Updated: Oct 28, 2025
Complaints 2915
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 16

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R
Rajat Sukhija
Sep 12, 2021
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Landline number [protected] and [protected] are dead, this is a doctor's number and nursing home number, dead since past one month, nothing being done despite several complaints
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    Sridharan Appadurai
    Sep 9, 2021
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    Mob no: [protected] & [protected], I recharged both and still not able to make calls.
    Regards.
    Sridharan Appadurai
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      O
      Oindrila Dasgupta
      Sep 9, 2021
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      Address: 77, Munirka Vihar, New Delhi 110067

      Landline dead since the last 2 days.
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        S
        shahbigb
        Sep 7, 2021
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        Address: vile parle east mumbai maharastra.

        Landline no 21628271 is dead since 1 year as i have paid the bill no dues are pending but then also no 1 coming to repair the landline
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          M
          Manohar12
          from Mumbai, Maharashtra
          Sep 6, 2021
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          Dear Sir,

          I have broadband with MTNL Mumbai. Since June 2021 they are not providing service and are billing me. Repeatedly I am booking complain, but complain is closed without resolution.

          The latest complain docket is 2426. Now when I asked them to discontinue service, they are not taking my request. I am unnecessary being billed since June 2021.

          Please discontinue your connection and refund all my bills since June 2021.

          Please do not harass senior citizen and make him run pillar to post.

          Regards
          mldembla
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            T
            Tharola
            Sep 3, 2021
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            Address: MTNL Mumbai

            My telelephon number[protected] is dead since last two years and inspite of several complaints, no action from MTNL. However every month new bill is generated.

            M.R.Tharola
            Mobile [protected]
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              B
              BHIMRAO DABHOLE
              Sep 2, 2021
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              I am B B Dabhole who was availing mtnl landline facility under non..oyt general plan senior citizen
              I surrendered the phone on8th December 2020.alongwith all the required documents and requested them to refund the deposit.
              D.M .MTNL Mrs Bhalerao replied to my request saying that deposit cheque of rs 1609 was sent by post on 28.7 2021to my registered address which till date did not reach me .When asked about the registered address she is repeated the same answer .
              My mtnl phone no was 21636539 . I have attached photo of my registered address as mentioned on the bill.
              And I haven't received the refund on the mentioned address. Please confirm.
              Humble request to get my Security deposit .back .
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                C
                creations by shanagar
                Sep 2, 2021
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                Address: Creations By Shanagar Grotto Villa B, 2nd Hasnabad Lane Santacruz West, Mumbai 400054

                Our landline Phone is not working since last one month as my all customers are complaining that they cannot get through our landline number.
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                Sep 02, 2021
                Updated by creations by shanagar
                Our landline Phone is not working since last one month as my all customers are complaining that they cannot get through our landline number.
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                  P
                  Pankaj Jariwala
                  Sep 2, 2021
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                  Address: 1001, Punya Apt., 29-33 Dr. Wilson Street, V. P. Road, Mumbai 400004

                  My landline no. is 23885570 in Mumbai. This line is dead for more than two months and no action is taken even after numerous complaints.
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    M
                    Mydear@1963
                    Sep 1, 2021
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                    There is no network for dolphin mobile card. Particularly at Chinchpokli ( west) Mumbai No.400011. All online transactions without OTP held up.
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      9
                      9999772274
                      Aug 30, 2021
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                      Address: C-2/ 161, Janakpuri, New Delhi-58

                      Please remove the mtnl pole which is in our C-2/ 161, janakpuri, New delhi-58. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
                      Issues because of this pole:
                      1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
                      2. Theft issue as this is used by thieves to reach to the balconies
                      3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
                      4. Parking issues, as there is no space left because of its wrong position
                      5. There is no point of having multiple poles within such close proximity of 20 m
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        D
                        Deepak Dolas
                        from Mumbai, Maharashtra
                        Aug 25, 2021
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                        Address: Shree Dhanalaxmi CHS, Flat No. 32, 3rd floor, Taikal Wadi, L.J.Road, Mahim, Mumbai 400016

                        Dear Sir,
                        Kindly let me know status of below mentioned complaint

                        Complaint No. - 220265
                        Customer Name - Deepak Dolas
                        TelNo/Mobile[protected]
                        Complaint Type - Landline Services
                        Email address - [protected]@rediffmail.com
                        Complaint Brief- Subject: Re: Landline Deposit amount not received.

                        Dear Sir,
                        Landline No.24310628, deposit amount not received so far with repeated
                        reminders.

                        Date of Complaint : 05/09/2020
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          P
                          pksmanav
                          from Delhi, Delhi
                          Aug 25, 2021
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                          Address: 66 jaina building roshan ara road, delhi-110007

                          Respected sir,
                          In spite of numerous complaints, the land line no[protected]
                          is usually and now also dead for the last fortnight.
                          we are sr. citizen and mob networking problem is our area
                          so we are dependent on land line only. in case of emergency
                          we are helpless.

                          humbly request to set in order for longer period
                          thanking you in anticipation.
                          prem kumar sharma
                          [protected]
                          mob [protected]
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            S
                            Sheikh Lehruddin
                            Aug 24, 2021
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                            I am from jahangir Puri, i lost my dolphin sim past year. i tried many of attempts but the staff of MTNL had not answered well.. Please help me..
                            I want to port my sim to any another networks, The service and staff behaviour is not very well...
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              K
                              kandapauri
                              Aug 24, 2021
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                              Address: MTNL, Ishwar Nagar, Mathura Road, New Delhi i

                              My captioned mobile no. has not been working for the last 10 days. I got my SIM changed, complained on MTNL's website and further reminded them of the issue but the problem still persists. While making a call, it shows' Not registered on Network'
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                R
                                rsv1962
                                from Ajmer, Rajasthan
                                Aug 23, 2021
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                                Address: A-1 Pandara Road New Delhi

                                My mtnl land line phone no 23075186 is dead since last 15 days. I have paid all the bills.
                                When I tried to contact toll free no then no body is picking the phone by saing that you are in que.
                                It is requested to kindly rectify the problem urgently.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  athakur4707
                                  Aug 23, 2021
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                                  Landline Phone[[protected]] dead since 04aug'2021, lodged several complaints but no response infact getting bill that too without making any call {phone dead]
                                  Senior Citizen's phone and she is facing lot of difficulty as cannot contact any body at time of emergency because LANDLINE PHONE IS DEAD
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    Vishal_kothari
                                    Aug 22, 2021
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                                    I recharge many times my Mtnl number but the funds finish automatically they just send messages for subscriptions only I think the salary of employees are they are arranging by doing this scam .

                                    Fully unsatisfied with there old and lazy service
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      Parveen Gupta 12
                                      Aug 21, 2021
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                                      Address: E-221,Shastri Nager Delhi-110052

                                      सर मुझे एमटीएनएल लैंड लाइन का फोन सिलेंडर कराना है सर मैं 18/ 8 /2021 को मैं संचार हट गया सर वह करे साइड नहीं आ रही एमटीएनएल की सर ना तो फोन उठाते हैं और फोन नंबर देते हैं जिस पर हम फोन करके साइड के बारे में पता कर सके सर मैंने शायद डीएम साहब को फोन लगाया पर भी बोले हमारे यह काम रह गया है कि हम तुम्हें साइड चालू है कि नहीं यही बताते फिरे सर अब आप बताएं मैंने आज 20 तारीख को कम से कम 75 बार फोन लगाया पर किसी ने फोन नहीं उठाया संचार हट पर अब सर मैं संचार हाट आया तो पूछा साइड आ रही है तो वह बोले की तुम्हें फोन करके आना था अब सारे बताएं 75 बार फोन मिलाएं जाने के बाद जब तक फोन नहीं उठा रहा तो मैं संचार हाट पहुंच गया अगर यह फोन उठा लेते तो मेरे चक्कर बच जाता और मुझे आपको परेशान करने की जहमत नहीं उठानी पड़ती सर मेरा लैंडलाइन नंबर [protected]है अतः आपसे विनती है कि मेरा फोन जल्द से जल्द सिलेंडर कराने की कृपा करें धन्यवाद मेरा मोबाइल नंबर [protected] है
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                        S
                                        Servant Good
                                        from Mumbai, Maharashtra
                                        Aug 20, 2021
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                                        O selfcare, gmambi

                                        On Thu 19 Aug, 2021, 12:56 PM Servant Good
                                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                        Aug 20, 2021
                                        Updated by Servant Good
                                        o selfcare, gmambi

                                        On Thu 19 Aug, 2021, 12:56 PM Servant Good <[protected]@gmail.com wrote:
                                        sir
                                        yourman came on 18/08/2021 but did temporary work
                                        The phone is not working
                                        He asked me to buy wire and adapter
                                        as same is not in your store available
                                        I told him to give in writing then i will pay
                                        Please do not chare me as phone not working

                                        On Tue, Aug 17, 2021 at 10:57 PM Servant Good <[protected]@gmail.com> wrote:
                                        Again phone not working 28546610 magthane exchange

                                        On Tue 10 Aug, 2021, 4:11 PM MTNL Mumbai <[protected]@mtnl.net.in wrote:

                                        Dear Customer,

                                        With reference to your communication to ED, MTNL Mumbai, your complaint has been booked with following details.

                                        Complaint No. - 223190
                                        Customer Name - Francis.Monteiro
                                        TelNo/Mobile[protected]
                                        Complaint Type - Landline Services
                                        Email address - [protected]@gmail.com
                                        Complaint Brief- Sir
                                        From last one month my phone is not allowing to make call
                                        I had complained but no use
                                        magthane exchange phone 28546610
                                        please compensate as per laws

                                        --
                                        Francis.Monteiro
                                        Contact

                                        Assuring you our best services all the time.

                                        With Regards,

                                        ED Online,
                                        MTNL Mumbai
                                        Mail at : [protected]@mtnl.net.in

                                        =====================================================================================
                                        Note: This is a system generated mail, please do not reply.
                                        =====================================================================================

                                        line not WORKING till TODAY
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