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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 18

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F
Farokh Wadia
Jun 29, 2021
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Address: Bhaskar Mansion, 4th Floor, Flat no.20 and 21, Anushasan CHS, Sitladevi Temple Road, Mahim Mumbai - 400016. Maharashtra.

I have no dial tone on my LL[protected].
Complaint lodged on[protected] using Toll Free No. [protected]
Docket No. Received : 1499
No action taken by MTNL.

Complaint lodged again on[protected].
Received same Docket no. 1499.
Telephone is still "Silent"

Last Bill Payment for May 2021 payed online on[protected]
Amount Rs 321/-
SERVICE: LANDLINE
Name: WADIA FAROKH ERACH
Mobile: [protected]
Email: [protected]@yahoo.co.in
Payment Id: 11267992
Transaction Id: S0008/TR041/[protected]
Transaction Date: 21-Jun-2021 11:33:12

Please start my LL service ASAP.

Thankyou
Mr. Farokh E. Wadia
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    R
    Rakesh Chander Sharma
    from Delhi, Delhi
    Jun 29, 2021
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    Dear Sir,
    My telephone no. 27417440 is dead since May 2021 till date for which complaints vide docket no. 61 and 237 have been registered on 18/5/2021 and 10/6/2021. Though I have been writing e-mails to [protected]@bol.net.in but no action has been taken till date. But surprisingly the phone bills are being raised without fail. Please address the anomaly and get the phone rectified at earliest.
    Thanks
    Rakesh Sharma
    [protected]
    [protected]@ignou.ac.in
    +4 photos
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      P
      Pramesh Bothra
      from Mumbai, Maharashtra
      Jun 28, 2021
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      Https://www.consumercomplaints.in/mahanagar-telephone-nigam-mtnl-b100284/page/2#...⇄
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        P
        PRATEEK DHANKAR
        Jun 28, 2021
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        House no : 25/1, yusuf sarai village new delhi
        newly constructed
        complaint - there is an mtnl pillar standing right in front of the upper ground floor balcony of the said building .
        Here i want to point out that this iron pillar is of no use and there is no current/mtnl live wire connection passing through it .
        it is not only blocking the path or narrowing the lane.
        Further it is not atall safe in context of the security of the people of residence o[censored]pper ground floor of the said building !
        last week a theif tried to entered our home through the same pillar but as he was seen by someone he ran away.

        so i would humbly request you to get this pillar removed as it is not atall safe for us living here in constant fear of theft or burglary !!

        thankyou

        prateek dhankar
        s/o suresh kumar dhankar
        r/o 34/1 yusuf sarai village
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          R
          Rajos
          from Mumbai, Maharashtra
          Jun 28, 2021
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          Address: Navi Mumbai

          Broadband connection is freqeently disconnected.Every month keep on complaining on numbers like 1504,

          The complaints being attended quite unprofessional. First of all the recorded voices seemed to be quite boring, Secondly it is very difficult to get the operator and taking lot of time.Thirdly the operator who attended are quite arrogant, fustrated no servicee mentality even cut the phone in the middle. This attitude cannot be tolerated when many alternative quality services are available.

          Apart from this, the speed of the connection is very slow. Certain applications like whatsapp, amazon etc also doesnt works in mtnl connection.

          Need a permanent solution of the problem otherwise, might have to switch to some other broadband services.
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            K
            Kumarghelani Ghelani
            Jun 27, 2021
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            Address: Mulund east Mumbai 400081

            I have not received back my deposit till today after surndering telephone .
            My telephone no. 21635036.
            +2 photos
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              P
              Prinu Paul
              Jun 25, 2021
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              Please repair the landline number[protected]. It’s dead from so many days. Tried to register complaint earlier also, but nothing worked. Please into this matter on priority. Thanks
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                N
                NVashi
                Jun 25, 2021
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                Address: Andheri West, Mumbai

                Two of my MTNL lines 26280315 and 26234943 have not been working. 26234943 with broadband facility has not been working for the last 15 months and the other 26280315 for the last 4 months. In spite of repeated complaints and personal visits to Andheri west telephone exchange a number of times the lines have not been restored. Even though the bills have been paid regularly and there are no dues, no services have been provided by MTNL.
                I request MTNL Mumbai to resolve my issues at the earliest as my patients are suffering. They cannot reach me for emergencies and appointments.
                I have also given an application for the refund of my payments for the durtion the lines have not been working.
                Thank you.
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  D
                  Diamond World
                  Jun 24, 2021
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                  Address: 19, Vasan Udyog Bhavan, Sunmill Compound, Opp. Palaldium Mall, Lower Parel (W), Mumbai - 400013

                  My office is relocated from bkc to lower parel, mumbai, we have requested for incoimng calls of existing bkc mtnl landline numbers to our new located address mtnl numbers but from last 15-20 days transffered incoming calls are not working of below numbers and not able to book complaint on mtnl site. Sf, fault booking not allowed at this stage. Message comes when i try to book complaint.

                  Registered mobile number is [protected]
                  Number registered on name of alok kala

                  Number : 26756055 & 26756066
                  Incoimng is transffered to 24926055 & 24927605
                  +4 photos
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    S
                    Saleemaha
                    Jun 24, 2021
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                    Address: A-15, Street no-7, jyoti colony loni road, shahdara

                    Dear MTNL,

                    This is to inform you that, the MTNL poll of Jyoti Colony, Street No-7 has been broken. And it may hurt anybody anytime, we request you to please remove this poll from here immediately.

                    Thank you in advance.

                    Regards,
                    Md. Saleem
                    +91 [protected]
                    +1 photos
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      S
                      Sandeep Jain.
                      Jun 24, 2021
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                      Address: Arihant Lime Depot, 30/32 Tulsi Bhavan Thakurdwar Road, Opp. 2nd Khattar Gali, Charni Road

                      My phone is Dead from last 2 months, no one is coming to repair, due to ecs payment is debited directly
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      My number is 23808986
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                        A
                        atul70
                        from Delhi, Delhi
                        Jun 24, 2021
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                        Address: New delhi

                        My no.s 23633130 and 23545555 is dead from last 20 days, i have made complaint to everyone A.M., G.M.EXE.DIR. via phone email whatsapp but still nothing happened .
                        My whole business is severely effected .my contact no. Is [protected]
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          C
                          Cynthia Monis
                          Jun 23, 2021
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                          Address: BORIVALI

                          We wrote an application on 21st June and went to submit it but the officer refused to accept it.

                          We clearly said we want to discontinue the services as we were getting poor service since last year !!

                          He said to pay 3 months bills for which we requested in letter to adjust it against our security deposit of Rs 3000 considering last 3 bills would total upto rs 850 ×3 to approx Rs.2500. Thus lodging a complaint that we do not want any further bills as connection was disabled from MTNL due to last 3 months non payment of bills.

                          The modem is still with us though and I don't think it will add any value as it was the 3rd modem changed since last year !!

                          My CA nbr is[protected] / MTNL 28927631 / Borivali West
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            J
                            jk machine tools
                            Jun 23, 2021
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                            Address: RD NO. 28

                            I want to start my connections of number :- 5821200/5822198 im also ready to pay the bal dues, but I'm trying your number but all the numbers are out of service you can call on [protected]

                            Thanks & Regards
                            JK Machine Tools
                            Thane
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                            Jun 29, 2021
                            Updated by jk machine tools                             Sir/Madam
                            I have given complaint regarding telephone connecting & change of address but there is no response from your side.
                            Please do the needful asap.

                            Thanks & Regards
                            JK Machine tools
                            Wagle estate
                            Thane
                            View replies
                            Sir/Madam
                            I have given complaint regarding telephone connecting & change of address but there is no response from your side.
                            Please do the needful asap.

                            Thanks & Regards
                            JK Machine tools
                            Wagle estate
                            Thane
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                              Y
                              Yatri Negi
                              Jun 23, 2021
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                              Dear Sir/Madam

                              I J.S NEGI requested you to refund my security deposit . This is because I have submitted an application regarding this with all the relevant documents on July 2019.My Telephone No. is 25030256 and I have cleared all due payments till date.
                              But then also I have not received my deposit money back.We request you to kindly look in to the matter as I need funds immediately .

                              Thanks & Regards
                              J.S Negi
                              ([protected])
                              Email : singhnegi.[protected]@gmail.com
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                S
                                Selia74
                                Jun 23, 2021
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                                Address: MTNL Mumbai central 400008

                                My MTNL landline phone is dead from date 01/01/2020To 01/05/2021 I have given the complain dog number is 5887
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  E
                                  Edwinhf
                                  Jun 22, 2021
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                                  Address: B13 Adarsh Apartment Chakala Sahar Road, Andheri East, Mumbai 400099

                                  I am requesting my refund for deposit on my landline number 28371011. I had cancelled the subscription in January 2021. Still my refund of OYT 8000 is not yet come. I am senior citizen aged 76 and cannot follow up going to office. Request your assistance in this matter
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    G
                                    garv2002
                                    Jun 21, 2021
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                                    I've been trying to get the port code of my MTNL sim no. [protected] but whenever I sent the message "PORT [protected]" to 1900, I always get the reply "your request for UPC has been delayed. Please wait while your request is being processed." followed by "Request for UPC for you mobile no. [protected] could not be processed. Please try after sometime."
                                    I've tried so many times but still unable to receive the code. I contacted the MTNL customer care service but they just cut my call abruptly. Kindly help.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      R
                                      rajeshpunetha
                                      Jun 20, 2021
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                                      Address: b-589,pandav nagar, new delhi - 110008

                                      I had three times complaint through online but no any action on it. my landline no is 25792872. please repair it asap.
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                        V
                                        Vasudev Prabhu
                                        Jun 20, 2021
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                                        Address: 503, Kent Heights CHS ltd, Vardhaman Nagar, Nursing lane, Goraswadi, Malad- w, 400064.

                                        There is humming noise and there is no dial tone . This is from last one week.
                                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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