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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Last updated Sep 20, 2022
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Mahanagar Telephone Nigam [MTNL]
Customer Service Contacts

Mahanagar Telephone Nigam [MTNL] Website

Mahanagar Telephone Nigam [MTNL] Head Office Address

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India
110003

Mahanagar Telephone Nigam [MTNL] Phone Numbers

Phone
+91 98 6811 2345
140
74

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Mobile
+91 11 2332 7225
40
31
Fax
+91 11 2335 7777
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 26

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Mumbai, goregaon east, Gokuldham exchange there is no responsible person available for my landline cable fault line repair, despite of online and offline complaint since 1 month no resolution done, I am getting my monthly bill now, so is this service provide MTNL, complaint no. 8117.
Yesterday also I called at MTNL Prabhadevi Mumbai office on[protected], the person said that today in the morning lineman will come, but still no one...
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My Landline No : 25015035 is not working since Feb'2020 & I have made several complaints of landline not working but no one has turn up to do the repair works.. And i am receiving the bill for the service not used..
The total outstanding bills according to MTNL is around 2500/- for the un used landline connection since Feb'2020 ..

** I had raised the complaint on MTNL's Twitter handle also but in vain .. no response from their end what so ever
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    We have made constant complaints about about our land line number 25783939 to customer care . We even visited thei local office but were given only false assurance . Kindly look into the matter or we may disconnect the phone since we are paying the rent for no reason ....
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Mahanagar Telephone Nigam [MTNL] — Payment done but not reflected in mtnl website

    My mtnl landline number: [protected]
    Name : Thevar Murugan Swamy
    C.a no. [protected]
    I have make payment for the month of august & September of Rs.1582 in mtnl website through my upi account. But payment deducted and not reflected in mtnl website. Showing that for both months payment are outstanding. Also I attached transactions details here.

    Please do the needful to us....
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    I have broadband connection on 28768066 and I am not getting Internet connection for the last 4-5 days. Personally visited to MTNL office at Goregaon-West and lodged the complaint. One of your Technicians Mr V B Yadav was assigned the job, I have also been contacting him but of no use and no response. Also lodged online complaint and Number is 4250.
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      My MTNL LANDLINE 28381370 IS NOT FUNCTIONING FOR PAST 6 MONTHS.Complaint No 9864 registered since past 2 months.Bill for september shows zero calls but billing charges Rs 95/-
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        I had mistakely payed the bill dated 22/10/2020, landline no :25781456. Ca no:[protected].reverse the amount of rs 264 to the next bill
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          On Sept 30th 2020 I have surrendered my Tel no[protected] and WIFI connection.
          I submitted the Handset as well as wifi router along with adapter at the Goregaon west center .
          I also cleared all the bills till 30th Sept 2020 .
          My 600/Rs Advance (Deposit) is still with the MTNL Mumbai … so it can be adjusted for the unbilled charges.

          My Work Order : 2957/58
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            To MTNL Date 26 Oct 2020
            Mumbai
            Complaint Reference PVW/MTNL/26714543/20
            Dear sir,
            This is to inform you that I have been using MTNL services since last thirty years. My landline 26714543 and broadband internet is dead since one month
            I have sent mails and personally met Mr. Tiwari Ph 26713388 three times at Andheri telephone exchange, Lallubhai park road, Andheri West, three times personally and lodged...
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            My landline numbers 28495567 surrendered and all the accessories was submitted in September 2020 and i am still findling the connection as Active and Bill is also generated
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              Reaching out for urgent help, as my complaints & service requests raised are not addressed for long time.

              Below are references of Complaints,
              1. Complaint raised about non working on Broadband last week
              2. Broadband complaint again
              3. Latest Modem Replacement service Request

              No response received on anything yet on closure of Broadband working & identification of actual problem. Complaints raised are also being closed in the system, without resolution of problem now.

              Tried reaching on practically all Toll Free nos as well as nearby MTNL Office nos during these days, with no response at any not for so long...

              Can you help to get the root cause identified urgently for Broadband not working, while I have been paying for so long with service interrupted completely ?
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
              Nov 04, 2020
              Updated by Atul.Dixit
              Not a single response received post your notification to MTNL. Can you help escalate this to resolve this urgently. Else no use of having shared you all my details.
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                My landline numbers 26561584 and 26514025 closed in may 2020 and i am still waiting for refund of my security deposit of rs 3000/
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  My landline telephone not working more than 15 days, nobody attending complain, docket number also stating complain pending.
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    My name is Harish chander manocha ihave book a new broadband connection on 15:Oct 2020 my mob.[protected]. My ca no.[protected]. landline no 23240125. Please install my connection immediately I have gone many times to delhi gate sanchar haat MDF office n agm office but nothing happened. Please take some action n install my new connection . My address is 692, main road chawri bazar near jama masjid. Delhi 6....
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                    It has been more than 3 months my line is dead, I have sent email in Aug, Sep but not even a reply.
                    I visited their Kopar Khairne office near Kopar Khairne Bus Depot last Saturday...they assured me someone will visit on Monday, but no one came.
                    My mother visited them again on this Tuesday, they assured but again no one visited.
                    I have been paying my bills for a line that is dead for 3 months. Are they going to refund...
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                    Respected sir,
                    There's a empty pole of MTNL in front of my house number A-34 east Krishna Nagar Delhi 110051 and there's no connection of MTNL on it instead private operators are using it illegally hence I want it to be removed.
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      MTNL landline connection in my Ashok Vihar residence hasnt been working since last few months. We have raised multiple complaints but no action has been taken. We keep on getting bills every month. Now we went to disconnect the bill but they are not even taking our application citing we need pay our bills. Can anyone help on this issue?
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        No response from MTNL MALAD to fix the faulty modem. Half the time their website does not work to log a complaint. I have paid the full amount till the time I used their service. Now I want to surrender. Still no response
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          Dear Sir,

                          My telephone no 26929056 is dead from last week of September and broadband internet as well as phone is not working

                          regarding this i have registered complain on 20 October 2020 at office But no action has been taken yet. They give me number of person they come to resolve it but that not come from September to till they said I come tomorrow but it not come

                          http://delhi.mtnl.net.in/customer/voiceresponse.htmbr...
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                          No Progress in My Complaint for a Dead Landline since September 2020. Docket Number 9921.

                          Many in the area face this problem.
                          Do they want people to Stop using Landlines.?
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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