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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 29

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U
Usha Mahesh
from Powai, Maharashtra
Nov 26, 2020
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Address: koparkhairane

Sir,

we have surrendered our MTNL no 27548609 in Sept 2019 .Have not received the refund of deposit still.

pls do the same at the earliest.

Thanking you,
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    S
    sumeerk
    Nov 24, 2020
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    Address: Mumbai

    My mtnl dolphin move number is having issues of SMS SERVICES NOT BEING ACTIVE DESPITE CHANGING THE SIM
    SERVICE CENTRE SERVICES DIFFICULT TO AVAIL
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      S
      Sukhi88
      Nov 24, 2020
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      Pole removal request of MTNL

      Address: D5 SHAM NAGAR SECOND FLOOR NEAR INDIAN BANK VISHNU GARDEN SHYAM NAGAR SUBHASH NAGAR CROSSING Rajouri Garden West Delhi India 110018

      Please remove the pole that is touching one of the balcony of the house
      (Address- D 5 Sham Nagar 2nd Floor Near Indian Bank Vishnu Garden)
      Currently there is no active connection from this pole and there is another MTNL pole in the same street within few meter distance.

      Below are the Issues:-
      1. Theft issue as this is used by thieves to reach to the balconies
      2. Space issue as because of this no...
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      P
      Patrick Dsouza
      from Mumbai, Maharashtra
      Nov 23, 2020
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      My bank account showed an amount of rs 177/- "to pay" against mtnl. Presuming something was due for payment during the lockdown, i made the payment.

      I have made all payments to date, but this amount of rs 177/- is not adjusted. Copy of my bank payment for date[protected] is attached

      I am resubmitting this as i did not receive any reply
      Thank you
      Patrick
      +1 photos
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
      Jul 24, 2021
      Updated by Patrick Dsouza       Dear Sir, My accountant has asked me to check on the MTNL Bills which were not received during the Pandemic Period from March 2020 to Jun 2020 for a period of 4 months.

      during the month of Jul 2020 My Bank ICICI, displayed different amounts for payment towards MTNL which I made in july 2020 amount to Rs 2391 (Breakup of Rs 177 + 750+ 1464= 2391) from ICICI Bank Ltd.

      I would request you to send me the soft copy of the 4 Bills from Mar 2020 to jun 2020 and let me now if any amount is due/refund to me

      Pls check pg 1 Item no 5, 6 & 17 for payments to MTNL of the extract of the Bank statement

      Thanking you in advance
      Patrick

      Jul 24, 2021
      Updated by Patrick Dsouza       the above complaint pertains to Land Line Telephone No 24468704 Ca No [protected] located in mumbai
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        A
        Autodata
        Nov 23, 2020
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        Address: D 240 TTC Industrial Area, Nerul Navi Mumbai

        Low Internet Browsing Speed & Frequent Loss of Connectivity.

        CA No: [protected]

        We have been trying to reach MTNL for the last four days however the issue has not be resolved till date.
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          C
          charles correia
          Nov 21, 2020
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          Its been more than 9 Months that my land line is not working and the bills for the same are "TIMELY" being generated. I have written several mails to MTNL and also logged a complain on the website last month.
          The area manager Swapna Mathure/ Area Manager (VPL/VKL)/MTNL MUMBAI had requested her collogue to look into the matter but nothing has moved.
          The GM (Mr Sanjay) too put a mail to his collogues to check but nothing has happened.
          I need my Bills to be reversed ASAP
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            S
            Sabhapathy Krishnan
            Nov 21, 2020
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            Address: A403 Vasant Oscar, LBS Marg. Mulund - West, Mumbai 400080

            Complaint Date 5th Nov 2020
            Customer Name : SABHAPATHY T K
            TELEPHOEN NO. : T20811905
            Docket No. 4990

            Despite lodging the complaint and going personally and meeting the Engineer at Mulund Telephone exchange the said complaint stand unresolved. The issue should be resolved and the charges for the period the service was not available, there has be no bill raised.

            Incase the issue cannot be resolved will be forced to discontinue the services.
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              B
              bansal45
              Nov 20, 2020
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              Address: C-8/8 GF Vasant Vihar

              No dial tone for last 15 days.Several complaints lodged.Even visited Vasant Vihar Telephone Exchange.No action.
              Both me and my wife are above 70 Years and stay alone.
              Please have it attended on priority
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                T
                telepati
                Nov 19, 2020
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                Cable fault near our building (sai Tower) old MHB colony is not yet detected by your technicians . Hence our LL phones are not working since last 1 years till today.But MTNL is sending us the bills for my telephone no:[protected] every month & we have paid all those bills .

                Now request to send your technicians once again to do the needful & confirmed at your end. & do not send any bills to our till our telephone is working . & get all the data since when our telephone is not working & refund our payment bills which we had paid eventhough our telephone no.[protected] is not working
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  A
                  antrip
                  Nov 17, 2020
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                  Address: 141-a, pocket4 , mayur vihar phase 1 delhi -110091

                  Hello,
                  My postpaid mtnl dolphin connection(no. [protected]) is down since one month, all bills paid till date.
                  Pls. resolve my problem

                  Regards,
                  A.N Tripathi
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    A
                    A Ahamed Ali
                    Nov 16, 2020
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                    Address: 5-C , Kanchanjunga, Anushaktinagar

                    Since ECS payment for mtnl with sbi bank was expiring no payment was made by bank till[protected] .
                    I therefore made the payment through Amazon pay billing on[protected] for ₹1075 . SBI too made usual ecs on[protected] for the same amount . This double payment for my no.[protected]ca [protected]) however has not been reflected in the current billing . I deplore the unprofessional lethargy of mtnl Mumbai and demand a immediate credit of this extra double payment .
                    - Ahamed Ali
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      M
                      mikee05
                      from Thane, Maharashtra
                      Nov 15, 2020
                      Resolved
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                      Resolved

                      Address: Thane

                      My telephone no. 25831219
                      My name:- Murugan sami Thevar
                      My adsl modern not working since 3 hours, and daily this problem occurs

                      Area : padwal nagar, Thane

                      My number"- [protected]
                      Jan 24, 2021
                      Complaint marked as Resolved 
                      Solved
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        G
                        Gloria Gerard Moraes
                        Nov 15, 2020
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                        No connectivity at all.

                        Address: MIDC Andheri East Mumbai.

                        Hello from 3days I and my son Mobile no [protected]/5 are not receiving and also can't make any calls pls do the needful from MTNL end Marol church Rd Pallie Grande Andheri East Mumbai 59.
                        Rgds,
                        Gloria Gerard Moraes.
                        [protected].
                        No connectivity at all ....
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                        S
                        sitaram gupta1945
                        Nov 13, 2020
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                        Address: mira road 401107

                        Without attending/rectifying complaints each complaint docket is changed .This is going on since 29-10-20 as under-
                        docket no date of complaint lodged
                        [protected]
                        [protected]
                        [protected]
                        [protected]

                        no phone no of any authority is working
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          I
                          Imran batliwala
                          Nov 12, 2020
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                          Address: godown no 1 grnd flr zulekha manzil zakariya masiid mohd ali road mumbai 3

                          My landlines number is 23438923 which is dead since then and after numerous complaints nothing happened, but as usual I m getting bills every month.. its been over 6 months now.. I don't want to continue i want to surrender and discontinue as I am tired of there service an i have to pay bills for not even using the landline.. pls help
                          Ca number [protected]
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            S
                            sitaram gupta1945
                            Nov 11, 2020
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                            Address: 603 ALAKNANDA,OMSAI MANSA

                            I have been complaining since[protected] about non working broadband vide dockets nos. Without resolving the problem docket no. is changed. last docket no.1952 is of date[protected] but till date complain is not resolved. I have written to agmcw3, agmccw3, dgmmrd, dgminternet, selfcare mtnl etc. but no relief. I rang 28118484,[protected]Mira road nos as given in its site[protected] Kandivali, 28180111 Bhayandar but all phone nos. are found to be incorrect though all are listed in MTNL site. whom to approach now?
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              S
                              saicosmos
                              Nov 11, 2020
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                              Address: Thane West

                              Out telephone is no working since last few months

                              We have paid all bills and raised complaint. Still the instrument is dead.

                              We are unable to lodge another complaint online as it still shows complaint registered.

                              Please do the needful asap.

                              Regards,

                              Vinod
                              Telephone 2533 2853
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                M
                                Mugdha S
                                Nov 10, 2020
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                                Address: Mumbai

                                Please provide me with itemized bill for my landline number 28082149 for the period 01/03/2020 to 01/11/2020. My bill for the above mentioned period is higher than the monthly subscription amount.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  A
                                  Anil Pruthi
                                  Nov 9, 2020
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                                  Sir
                                  My telephone number 25260974 of MTNL DELHI out going calls have been barred on the pretext that bill not paid I had paid the bil for the month of September 2020 on 25 October 2020 through freecharge . The details of payment are
                                  Free Charge Transaction ID FCLA[protected]
                                  Operator ID HGA1P128CA[protected]
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    K
                                    K Jijo
                                    Nov 9, 2020
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                                    Dear Sir/Madam

                                    I am K Jijo have surrender my MTNL connection due to relocation, at MTNL office Mayur Vihar Phase 3, Delhi. My Telephone No. is 22615117 and I have cleared all due payment. I have not received my deposit money back.I have submitted my application dated 6/8/2020 at MTNL office Mayur Vihar phase 1. I have not received the deposit money back yet.

                                    Sir please look in to the matter

                                    Thanks & Regards
                                    K Jijo
                                    +1 photos
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                    Nov 09, 2020
                                    Updated by K Jijo                                     Nothing is resolved... I did not hear anything
                                    View replies
                                    I did not hear from MTNL nor get any update on this, kindly see the matter.

                                    Thank you
                                    Reply
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