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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Oct 28, 2025
Complaints 2915
Resolved
930
Unresolved
1985
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 31

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T
telepati
Nov 19, 2020
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Cable fault near our building (sai Tower) old MHB colony is not yet detected by your technicians . Hence our LL phones are not working since last 1 years till today.But MTNL is sending us the bills for my telephone no:[protected] every month & we have paid all those bills .

Now request to send your technicians once again to do the needful & confirmed at your end. & do not send any bills to our till our telephone is working . & get all the data since when our telephone is not working & refund our payment bills which we had paid eventhough our telephone no.[protected] is not working
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    A
    antrip
    Nov 17, 2020
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    Address: 141-a, pocket4 , mayur vihar phase 1 delhi -110091

    Hello,
    My postpaid mtnl dolphin connection(no. [protected]) is down since one month, all bills paid till date.
    Pls. resolve my problem

    Regards,
    A.N Tripathi
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      A
      A Ahamed Ali
      Nov 16, 2020
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      Address: 5-C , Kanchanjunga, Anushaktinagar

      Since ECS payment for mtnl with sbi bank was expiring no payment was made by bank till[protected] .
      I therefore made the payment through Amazon pay billing on[protected] for ₹1075 . SBI too made usual ecs on[protected] for the same amount . This double payment for my no.[protected]ca [protected]) however has not been reflected in the current billing . I deplore the unprofessional lethargy of mtnl Mumbai and demand a immediate credit of this extra double payment .
      - Ahamed Ali
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        M
        mikee05
        from Thane, Maharashtra
        Nov 15, 2020
        Resolved
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        Resolved

        Address: Thane

        My telephone no. 25831219
        My name:- Murugan sami Thevar
        My adsl modern not working since 3 hours, and daily this problem occurs

        Area : padwal nagar, Thane

        My number"- [protected]
        Jan 24, 2021
        Complaint marked as Resolved 
        Solved
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          G
          Gloria Gerard Moraes
          Nov 15, 2020
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          Address: MIDC Andheri East Mumbai.

          Hello from 3days I and my son Mobile no [protected]/5 are not receiving and also can't make any calls pls do the needful from MTNL end Marol church Rd Pallie Grande Andheri East Mumbai 59.
          Rgds,
          Gloria Gerard Moraes.
          [protected].
          No connectivity at all .
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            S
            sitaram gupta1945
            Nov 13, 2020
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            Address: mira road 401107

            Without attending/rectifying complaints each complaint docket is changed .This is going on since 29-10-20 as under-
            docket no date of complaint lodged
            [protected]
            [protected]
            [protected]
            [protected]

            no phone no of any authority is working
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              I
              Imran batliwala
              Nov 12, 2020
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              Address: godown no 1 grnd flr zulekha manzil zakariya masiid mohd ali road mumbai 3

              My landlines number is 23438923 which is dead since then and after numerous complaints nothing happened, but as usual I m getting bills every month.. its been over 6 months now.. I don't want to continue i want to surrender and discontinue as I am tired of there service an i have to pay bills for not even using the landline.. pls help
              Ca number [protected]
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                S
                sitaram gupta1945
                Nov 11, 2020
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                Address: 603 ALAKNANDA,OMSAI MANSA

                I have been complaining since[protected] about non working broadband vide dockets nos. Without resolving the problem docket no. is changed. last docket no.1952 is of date[protected] but till date complain is not resolved. I have written to agmcw3, agmccw3, dgmmrd, dgminternet, selfcare mtnl etc. but no relief. I rang 28118484,[protected]Mira road nos as given in its site[protected] Kandivali, 28180111 Bhayandar but all phone nos. are found to be incorrect though all are listed in MTNL site. whom to approach now?
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  S
                  saicosmos
                  Nov 11, 2020
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                  Address: Thane West

                  Out telephone is no working since last few months

                  We have paid all bills and raised complaint. Still the instrument is dead.

                  We are unable to lodge another complaint online as it still shows complaint registered.

                  Please do the needful asap.

                  Regards,

                  Vinod
                  Telephone 2533 2853
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    M
                    Mugdha S
                    Nov 10, 2020
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                    Address: Mumbai

                    Please provide me with itemized bill for my landline number 28082149 for the period 01/03/2020 to 01/11/2020. My bill for the above mentioned period is higher than the monthly subscription amount.
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      A
                      Anil Pruthi
                      Nov 9, 2020
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                      Sir
                      My telephone number 25260974 of MTNL DELHI out going calls have been barred on the pretext that bill not paid I had paid the bil for the month of September 2020 on 25 October 2020 through freecharge . The details of payment are
                      Free Charge Transaction ID FCLA[protected]
                      Operator ID HGA1P128CA[protected]
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        K
                        K Jijo
                        Nov 9, 2020
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                        Dear Sir/Madam

                        I am K Jijo have surrender my MTNL connection due to relocation, at MTNL office Mayur Vihar Phase 3, Delhi. My Telephone No. is 22615117 and I have cleared all due payment. I have not received my deposit money back.I have submitted my application dated 6/8/2020 at MTNL office Mayur Vihar phase 1. I have not received the deposit money back yet.

                        Sir please look in to the matter

                        Thanks & Regards
                        K Jijo
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                        Nov 09, 2020
                        Updated by K Jijo                         Nothing is resolved... I did not hear anything
                        View replies
                        I did not hear from MTNL nor get any update on this, kindly see the matter.

                        Thank you
                        Reply
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                          B
                          Baskar K V
                          Nov 8, 2020
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                          Various amounts are being deducted as SMS charge from my prepaid account for which I have not subscribed. Please unsubscribe me from all these and stop deductions
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            A
                            Amitminocha
                            from Delhi, Delhi
                            Nov 7, 2020
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                            Address: 692, chawri bazar delhi 6 near jama masjid

                            Sir ihave book a new mtnl landline broadband connection on 15oct 2020.in the name of Harish chander manocha application no4210112 please install my connection I have gone many times to delhi gate sanchar haat office but nothing happened. My co [protected]. My mtnl booking landline no 23240125. Ca. [protected]. Ihave paid 1298/ cash to sanchar haat.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              H
                              hits1511
                              Nov 6, 2020
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                              I have surrender my MTNL Mumbai no. 25103546 on 7th Sep 2019
                              but not received refund of security
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                S
                                Sandy4all
                                Nov 5, 2020
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                                Address: NNP Plot 6,Gokuldham, Goregaon East, mumbai-65

                                Mumbai, goregaon east, Gokuldham exchange there is no responsible person available for my landline cable fault line repair, despite of online and offline complaint since 1 month no resolution done, I am getting my monthly bill now, so is this service provide MTNL, complaint no. 8117.
                                Yesterday also I called at MTNL Prabhadevi Mumbai office on[protected], the person said that today in the morning lineman will come, but still no one is came, also I called goregaon west telephone exchange area manager, I will forward the complaint, everyone is saying we will do it but in reality no one is doing nothing since one month, landline number is[protected]
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  M
                                  MiitulShah29
                                  Nov 5, 2020
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                                  Address: Ghatkopar (E) , Mumbai -77

                                  My Landline No : 25015035 is not working since Feb'2020 & I have made several complaints of landline not working but no one has turn up to do the repair works.. And i am receiving the bill for the service not used..
                                  The total outstanding bills according to MTNL is around 2500/- for the un used landline connection since Feb'2020 ..

                                  ** I had raised the complaint on MTNL's Twitter handle also but in vain .. no response from their end what so ever
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    P
                                    Pasrichs
                                    Nov 5, 2020
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                                    Address: East Patel Nagar New Delhi

                                    We have made constant complaints about about our land line number 25783939 to customer care . We even visited thei local office but were given only false assurance . Kindly look into the matter or we may disconnect the phone since we are paying the rent for no reason .
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                    Dec 20, 2020
                                    Updated by Pasrichs                                     Finally after four months of lodging complaint with MTNL (August 2020 - Dec 2020) our phone is up and working . Thank You for your co operation. Just a small question, we have been paying the rent for the phone without using it, how can we get the refund or adjustment for same.

                                    Regards
                                    Dr Shilpi Pasricha
                                    View replies
                                    This is in response to our complaint Tel no 25783939.The phone is still not working and there is no response from MTNL

                                    Regards
                                    Dr Shilpi Pasricha
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                                      M
                                      mikee05
                                      from Thane, Maharashtra
                                      Nov 3, 2020
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                                      Resolved

                                      Address: Wagle estate, Thane-400604

                                      My mtnl landline number: [protected]
                                      Name : Thevar Murugan Swamy
                                      C.a no. [protected]
                                      I have make payment for the month of august & September of Rs.1582 in mtnl website through my upi account. But payment deducted and not reflected in mtnl website. Showing that for both months payment are outstanding. Also I attached transactions details here.

                                      Please do the needful to us.
                                      Jan 24, 2021
                                      Complaint marked as Resolved 
                                      Thank you
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                        T
                                        TKgupta
                                        from Mumbai, Maharashtra
                                        Nov 2, 2020
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                                        Address: - MTNL Goregaon-West Mumbai

                                        I have broadband connection on 28768066 and I am not getting Internet connection for the last 4-5 days. Personally visited to MTNL office at Goregaon-West and lodged the complaint. One of your Technicians Mr V B Yadav was assigned the job, I have also been contacting him but of no use and no response. Also lodged online complaint and Number is 4250.
                                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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