Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I am using Mtnl Delhi dolphin mob no since many years. But on 20 Apr 20, I got a sms from no. 52020010 that creative wallpaper service renewed successfully. Amount of Rs 10 deducted from my account.
This service is never subscribed by me and I am charged illegally.

On 20 Apr 20 itself, I send an sms to unsubscribe from that service. But on 20 May 20, Rs 10 again deducted for same service. The deduction for this service continue till now.

I tried to contact customer service executives several times but my call was not attended.

I request you to kindly stop this annoying service on my mob no and request you to refund the amount that was deducted without my permission.

Thankyou

My landline[protected] has been dead since 17/08/2020. Complaint No. 3330. Help line gives a message "Your complaint has been registered and the Docket No. is 3330 & disconnects. Please make sure this is taken into account during my billing

Hi this is regarding our faulty landline instrument. Our land line number is 24321355. The customers name is mr Chandrakant Todankar.. The keypad on the instrument is not working at all and because of this we can't make any outgoing calls just receive incoming calls. Kindly i would like ur'll to please replace the old instrument for a new one as soon as possible. If possible please let me know or please contact me on mobile number [protected]...

Landline and broadband no 23851836 is dead since last 15 days. Complaint lodged [docket no 7303 & 8286]. When no. Is dialed from mobile reply received is "line is temporarily disconnected" without assigning any reason.in the month of may the broadband instrument was faulty and it was repaired only in july and reason was the ongoing covid pandemic. This one could understand and also you were considerate to not charge for the broadband services in the last month (July) bill, for the non use of broadband for two months. Now complaint mail to your consumer address forum is also not deliverable. The gmail response is recipient server did not accept our requests to connect. The mail was sent to email address on the bill - [protected]@mtnl.net.in

I had paid the bills of both July and August 2020 twice by mistake. I was expecting the excess amount to be adjusted automatically in the next bills since the system is computerised but that has not happened.
The excess amount must be reflected in the 'amount credited' in the next bill.

My phone[protected] is dead from 29/07/2020.I booked the complaint on 30/07/2020 & today is 26/08/2020 nothing is done till now.The service provided is very poor.Previous month also it was dead for more than 4 days.Atleast we should know up to which date it wil be solved.
I will be very greatfull to you if it is solved today.

I had got the sim changed and received new dolphin sim.
My number is [protected].
still not yet activated. Had received new sim on 18th August.
Kindly do the needful.

Please remove mtnl pole as there is no use of it as of now .

In danger condition, could fall ( slope can be seen in pic)

our street is narrow and pole is consuming a lot of space.

many vehicles got stuck there and has struck already including my car .

danger of theft and 1 heist has already been done

pole location is sultanpur dabas village, delhi 110039
pole is ahead to Raj oil mill

Worst Customer service experience ... I am a very old customer of MTNL Mumbai and have been using its Broadband and Landline services for a very long time now ... Lately, I have started facing problems with the internet connection and the landline doesn't work at all.

I have submitted complain for the same from the MTNL Portal which is yet not addressed after 30 days ...

Telephone# 26882677
Consumer# [protected]
Docket# 2181 (Unattended for more than 2 weeks now)

I am a regular customer of MTNL Mumbai for several years now though I am traveling most of my time and not using the subscribed services to the limits still I am regularly paying my consumption charges including the service fees, I have been noticing that the Internet service that I am using is not stable with regards to Speed and is disconnected frequently.

Also have noticed there hasn’t been any maintenance of the connection in my locality due to which I have been facing the frequent problems.

I would request you to kindly look into this issue and fix the problem to its core, also let me know if you require any sort of assistance from my end, In case the problem is not fixable and still persist I would be forced to rethink my subscription.

Had sent email also regarding the same but no response from MTNL, only email I receive every month from MTNL is the BILL ...

I was charged 7rs for downloading bollywood wallpaper which I never did. I also recieved a ot for it. How these people got access to otp also concern me. Please MTNL look in to this matter.

I, c. P. Pahuja, would like to inform you that i surrendered my mtnl phone with accessories on 28/09/2019. My phone number was[protected]. I still have not received my security deposit of rs.3000.

I have been to your rajouri garden office too as i was informed that my request will be processed from there but i was told that mtnl is not sending any cheques of consumers. Please refund my amount immediately as i am a retired person and it already has been nearly an year.

I request an immediate action on the same as there has been no action on my repeated complaints to mtnl officers at rajouri garden office.

To
The div. Engineer
Mr. K k panday
Sir

I nisha jain, proprietor rishabh international, my phone outof order from 15 to 20 days we have complaint so many time in your idgha office till today blow phone no. Not working.
Ph.[protected], bartan market s. B. Delhi-6
Ph. 23539080, 23614810. B. N. 2722 main sadar thana road s. B. Delhi-6
Please i request you as early as soon, my complaint solve immediately

Thanks & regards
Nisha jain

I am having Telephone No. 23435359 with broadband. this line is dead for last 25 days, although the broadband is working intermittently. I am trying to get it resolved as my father does not have any medium to contact other than this. Please try to resolve this as no technician from MTNL is visible in the area due to Covid (although markets are working fully)

I am a legal professional with telephone connection number as[protected] & have been facing problem of Landline not working as well as MTNL Broadband service not working for literally more than 2 months. I have done complaint on toll free no. 1504, even visited their office at Fountain, however it seems that there is no person ready to listen and resolve my issue.
Already due to ongoing COVID 19 pandemic we are working with limited staff and more or less now my entire work is now on virtual mode and in absence of broadband services my entire office working is disrupted. I have even sent e-mail to the seniors at MTNL however it seems that my issues are being addressed by deaf ears.
Its pathetic service by MTNL to its customer, responses from the limited employees who are there to address the customers are very causal and almost without any commitment to resolve the issue of the customer, we are just shared numbers of other technicians who do not even respond to our calls no wonders its running in losses.

Regularly I'm getting this SMS from MM-ONEIND

"Dear customer, Your Desi Celeb Wallpaper service will be renewed on[protected] and you will be charged Rs5 valid for 15day. To Stop Send UNSUB BLW05 to 5202000"

I never opted for this service and deducted the unauthorized amount from my account. Can you please look into this matter to stop all illegal services which have been activated.

Thank You

This is in reference to our number broadband number[25382451], please note that we have been a facing a problem for last 7 Months(From Feb 2020).

Our Internet line was out of order for more than 7 months. I have lodged a multiple complaint but no action taken as yet today.
Also, we are getting the bills regularly without any services and no visit from the mtnl personnel has been made so far.

I would request if you waived off all the charges on the bill or discontinue the connection. We are not going to pay for the services we have not availed because of no connection for last 7 months.

Please treat this matter as urgent and close the connection asap.

Regards

Dr Sita Ram Singh
RZ J-BLOCK,
35/209, Gali no-4,
West Sagarpur,
Ph – 25382451
New Delhi: - 110046.
Mobile: [[protected]]

This is further to my letter dated 01.07.2020 and 13.07.2020 which is already a reminder for a call forwarding request of Tel no. 23624810, 2363589
We have visited your Idgah office 7-8 times and met the person Mr.Kunal AGM he always convinces it will be done the next day but till date nobody has come
I am very sorry to see your poor response. please expediate it is urgent. please reply soon

Dated 18.08.2020
Sir,

Mahanagr telephone nigam (MTNL)
we met Mr. K.K Panday Dev. Eng. Dated 17.08.2020 at idgah exchange
for above problem he says we have no staff so i will not helpful for your complaint please suggest me when my problem soughtout please response as early as possible

Nisha Jain

Its been almost 2 months since my landline phone is dead, have given multiple complaints but till date nothing has happened. The online complaint # is 2095.
My landline # is [protected]. Mumbai.

The mobile tower in noida sec-49 near neo hospital sec -50, noida 201301 is not working properly for the past 6 months. The concerned person in the department is requested to take proper action in this regard.

Raghav singh

I have paid rs. 1499/- on 16th august for my prepaid dolphin mobile no 99****3537 through paytm as charges for all services for one year validity.My payment reference no[protected].
My mobile still shows as "no service". I am unable to reach mtnl through reactivation no 1479134 or toll free no 1503/[protected] or [protected]. Hence i have no option but to use this forum for reactivation. My business is stalled as otp no through is not received. Please help.