Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Please disconnect my phone 26311577 installed at 68 friends colony west, new delhi as my broadband has been out of order for more than 2 months. I made several complaints but no action was taken by mtnl. Please refund my security.

Naresh chandra saxena

I have been a customer for the last 40+ years. Of late, i am receiving bills for my landline no which have several isd and domestic calls which have not been made by me and seems someone is using my landline fraudently. I have tried to contact mtnl i mumbai but have been given the run around and there is no one ready to take the complaint and act on the same. I have stopped making payments on this number and will not be doing so till such time the said bills are rectified/resolved. Would request you to please act on this on an urgent basis... Thank you

Sir,
I nisha jain partner (Rishabh international) add. 504 bratan market sadar bazar delhi and 2nd add h. No. 2722 sadar thana road sadar bazar disconnect tel. No. 23624810, 23614810, 23624811.
These telephone balance dues and instrument full and final payment paid
Tel. No. 23614810 rec. No. [protected] dt.[protected] amt. 286/-
Rec. No. [protected] dt.[protected] amt. 569/-
Tel. No. 23624811 rec. No. [protected] dt.[protected] amt. 277/-
Rec. No. [protected] dt.[protected] amt 569/-
Tel no. 23624810 my payment balance in your side rs. 1200
Please stop billing all these above telephones numbers dated[protected]

Please reply as soon as possible
Thanks
Nisha jain

My mtnl dolphin network coverage is extremely poor in my residential building. I face call drop issues and difficulty receiving and making calls.

The network is poor inside the house and i am not able to avail proper mobile service using dolphin (Mobile number [protected]).

Sir, i had made several complaints for non-working of mtnl landline telephone, but it still not working nor any technician visits my shop, so now i want to cancel its connection permanently.

Hi - i have a mtnl connection in delhi university which also has internet enabled.

The current internet plan is obsolete and the speed is extremely slow & limited. I have tried to reach out to mtnl via different ways atleast 10-15 times since last 2 months but have received no responseaction.

I want to get my internet connection upgraded and i have called the customer care, helpline.. Everywhere but no body is willing to respond. I don't have options to get connection from private company otherwise i would have. Can you please suggest & help how can i get my work done from them

My landline has been dead since march 2020. None of their customer helpline numbers connects, there has been no response via email, and yet i have been paying the bill

Complained so many times. Send a man to their office in bhicaji gama also. Have been told that the line is fine. N have not send any technician to check our phones etc.

Ref : telephone no. 22911244
This is in reference to my above mentioned telephone no. Till 28th of july the plan which was activated on my number was n-oyt-s (Sen. Citizen) and the charges for the same was rs. 232.50/- per month with 70 free calls. From 28th july onwards, as per my request my plan has been changed to freedom uld 333. Before applying to the same i have enquired with customer care at 1500 about any additional charges for converting my plan to this plan and they told me there won’t be any additional charges for conversion and installation other than rs. 333/- plus taxes. Now i received my 1st invoice after conversion (Invoice no. Mtnl[protected] dated 08/08/2020).in this invoice there are few extra charges are charged i. E. Misc. Charges – 600/-, accessory charges – rs. 52.47/- which should be removed. Also as per my previous plan 60 calls for 27 days should be free. But the invoice is showing only 10 free calls and rs, 45/- is charged for the additional 45 calls that also should be rectified.

Now this month i have received another bill in that also no credit was given for 100 free calls as it is mentioned on your website (Copy attached.). I am unable to understand why no body is listening to the customer complaints and respond back to the same.

Sir,
The above phone no installed at my residence flat no a/609, radhakunj society, manmala tank road matunga west mumbai 400016 is out of order for a period exceeding a month. I have already lodged a complaint long ago and the same is pending as on date. Meanwhile i have received sept bill also for payment. Since during last month i have neither made a call nor received a call due to non resolution of complaint at your end, you are requested to waive tis bill and not to charge me any amount till phone connection is restored. If this is not possible i am prepared to surrender this phone immediately.
Ca vinayak velhankar

This is for your kind attention and requesting your quick action or suggestion to remove a pole which is no more in use since long time. During the construction of drainage by sdmc last year almost all such poles were removed except this one. We are facing severe problems of blockage of drainage regularly because this pole is coming at the center of the drainage. As well as per the norm of new govt rules we have parking area in my house but due to the obstruction of this pole we are not able to use it.

Address:
C block, jhankar road, qutub vihar phase 1, najafgarh dist., new delhi.
Near saini sweets.

Location on google map:

https://www.google.com/maps/place/Saini+Sweets/@28.5775602, 77.0248064, 21z/data=! 4m13! 1m7! 3m6! 1s0x390d1a97cca87e53:0xad4535cd20a8e37! 2sgoyla+dairy, +qutub+vihar, +delhi! 3b1! 8m2! 3d28.5809067! 4d77.0290995! 3m4! 1s0x390d1b5e990ed32f:0xae0200c91acc928d! 8m2! 3d28.577637! 4d77.024781

This home line has been down since august 15th and before and no amount of complaints to your nehru place complaint center is working.

Please attend asap.

Ps - fed up with the service writing separately to the cmd mtnl
Address is b 338 first floor cr park

I already register complain for broadband and phone ten days before but still but still none called me or visited to my place to fix network issue. I am not able to access internet from last ten days

Please suggest whom with now can i connect to fix this.

Complain no -345280

We have total 18 landvlines which are not working for more than one month. We have registered complaint with docket no 7501 on 11-aug-2020. So far it has not been resolved.

Pl accord priority tovrestore all 18 lines immediately.

My mobile no. Has been deactivated within 24 hrs period since 1st august2020. It is for expiry of kyc. I went to csc centre (thane charai, maharashtra) along with all documents. But it was denied to accept as it was informed that there is instruction for kyc verification. Officer in charge advised me to purchase new sim card to reactivate my mobile phone. But still it is not activated.
Message received through sms and number [protected] was given for contact which is not responsive at all.
What is functioning of mtnl?
to whom should i contact?

Dear sir/ma'am,

Our landline no.[protected] is not working since last 2 month.

Kindly look into this and resolve asap.

Regards,
Epso
Fort mumbai

This is the complaint regarding removal of mtnl pole in area 24/27 west patel nagar due to

1. Parking issues :- the cars are not been parked properly due to the pole. Also people tie their cycles around it, which also creates problems for parking.

2. Inactive pole :- the pole has no mtnl connection and been used by cable operators for their sake

3. Risk of fire :- there is high risk of fire as the cable wires are overalapping each other and been not safe.

The main reason is that it is in front of the building. Which is not good

It's my humble request to remove it as early as possible so that the problems can be solved, loaction is 24/27 west patel nagar, new delhi -110008
Pls take some early action.
Thanks

Hello,

My landline has not been working for a few days and I have registered a complaint for it. It has been many days.
The docket number is : 3678.
Customer Name: MATAI SAHIB
Telephone No: 25603917

I need your help to look into this matter at your earliest convenience. We are unable to make any phone calls at the moment. We rely on this phone heavily especially now that we are in isolation.

We are senior citizens and need your help with this.

I have tried to contact MTNL many times and the issue is still not resolved.

Best Regards,
Sahib Matai

Dear team @ mtnl mumbai,

Details
Tel no: 29250328
Consumer no: [protected]

Our internet connection continously looses service and resumes in 5 to 7 mins. This has been happening in the previous month that is aug 2020 and is happening currently as well.

Kindly look into this @ the earliest as it is affecting us alot

My telephone number 25580930 is dead since last three months. The complaints were regularly erased without fixing. The wire disconnected from the Distribution box. I am paying regular MTNL bill. Emails to Managers, CMD were not attended. Local MTNL office informed that the outsourced contractor is not working. Neither I am able to call nor I am getting broadband internet hampering my work from Home jobs during lockdown period and hampered my daughter's education. Please help.