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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in
1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 36

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S
sro904
Aug 14, 2020
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plan change for my mtnl landline number

Dear sir,
I have submitted my request for change of my landline plan for number[protected] from bb-800-8m-combo to basic plan+economy plan of rs 399, on 24/06/2020 at vashi mtnl csc. Also i have submitted the accessory (My modem) to the same office on 24/06/2020. The acknowledgement copies of both the documents are enclosed herewith.
Please be informed that inspite of my submitting the request and the accessory to mtnl csc...
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G
ghantkarno
Aug 13, 2020
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Address: mumbai

Dear sir
Due to covid 19 we have not received the bills for last 4 months for the follwing
Mtnl no 22828820
Ca no [protected]
In the name of harikripa mercantile pvt limited
Request you to please send on email id [protected]@podarenterprise.com

Thanks
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    atulnisha@10001
    Aug 12, 2020
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    Address: 2722, plot No.5 1st Floor, Sadar Thana Road, Sadar Bazar,Delhi-110006

    This is further to my letter dated 01.07.2020 and 13.07.2020 which is already a reminder for a call forwarding request of tel no. 23624810, 2363589
    We have visited idgah office 7-8 times and met the person mr. Kunal agm he always convinces it will be done the next day but till date nobody has come
    I am very sorry to see your poor response. Please expediate it is urgent. Please reply soon (This is our 3rd complaint) please this matter solve as urgent as possible

    Thanking you
    Rishabh international
    Mrs nisha jain
    [protected]
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      K
      kapil_ksingh
      Aug 12, 2020
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      Please remove the 2 polls of mtnl which is at our office rz. 27, subhash park extn 2, bindapur matiyala road, uttam nagar – 110059. This is causing a lot of problems in our office. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
      Issues because of this pole:
      1. Poll is front of our office.
      2. Space issue as because of this only one 4 wheeler can go and causes jam and fights
      3. Parking issues, as there is no space left because of its wrong position
      4. There is no point of having multiple poles within such close proximity of 20 m.
      5. Also it is very danger its tilt and it has been damage our shop gate any time.

      Rz 27, subhash park extn.2,
      Bindapur matiyala road,
      Uttam nagar - 110059
      [protected]
      +1 photos
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      Dear Team,

      Please advice when we receive proper reply from MTNL. we are trying to complain from july but we are not able to receive proper responce.

      please remove the poll from our shop.
      Reply
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        J
        Jatin Manchanda
        from Mumbai, Maharashtra
        Aug 9, 2020
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        Address: Delhi pitampura

        After chasing multiple executives for 4 years, i have been harassed continiously. I face daily hardships in entry exit and parking at my home. The mtnl pole is useless and unoperatiinal since 7 years.
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          S
          Sadanand Pradhan
          Aug 7, 2020
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          Prepaid sim card #[protected] got deactivated on august 2nd, 2020 without any prior intimation. This prepaid sim holds balance around rs. 143 and has been distributed this number on various critical essentials. For example gas service. Even though i was using this number on a regular basis it got deactivated after using for more than a decade. And now there's no customer service for this. Even their self service portal doesn't handle such requests and customer care no. Isn't connecting. Are you guys dead or what? If not then please resolve this query. This is a critical number for me and if you don't wanna service than let me port this to some other better service provider
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            C
            Chand Company
            from Delhi, Delhi
            Aug 6, 2020
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            Address: 4772 ,hauz qazi delhi-110006

            Our landline nos.23213236, 23218581 and 23216796 are dead /not working. We have complaint several time to your department but no action taken till date.
            We have also submitted complaint at minto road telephone exchange and one person come at our work place and said within few minutes i will set the lines right., but not came again.

            It is very frustrating.

            So please do the needful.
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              J
              Jaspreet1996
              Aug 4, 2020
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              Address: Plot No.18 FF Pratap Nagar Mayapuri New Delhi-110064

              We have requested to disconnect our landline (Number :[protected] and wifi on 28th may 2019 and it was done too.
              We have submitted devices as well.
              We were suppose to receive the refund amount of 3000 inr approx.
              But we haven't received it yet and its been more than a year now.
              Please look into our case and oblige.
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                S
                Sarishta Sood
                Aug 4, 2020
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                excessive bill charges. urgent!

                Address: 116,Aravalli Appartments Alaknanda, Kalkaji, New Delhi.

                I, sarishta sood, a senior citizen of 116, aravalli appartment in alaknanda, kalkaji is struggling in these tough times to get my mtnl bill sorted out. My landline is[protected], heavily charged.
                They have charged me unnecessarily during the last few months which in no way i can get it rectified.
                I tried my best to reach out to them but its not working either!
                Humble request to look into this matter and get it sorted...
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                H
                Haridas PM
                Aug 3, 2020
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                Address: 3, AR COMPLEX, SECTOR 13, R.K.PURAM, NEW DELHI.110066

                No dial tone
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  S
                  sanjeev9
                  Aug 1, 2020
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                  Address: MTNL DELHI
                  Website: mtnl.delhi.in

                  In my june 2020 bill an additional amount of rs. 66/- added for some misc charges. The said amount is not clear for which services they had charged.
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    P
                    peepin
                    Aug 1, 2020
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                    Address: MIDC, ANDHERI E, MUMBAI

                    Dear sir/madam,

                    My landline number[protected] is dead since a couple of months.
                    Due to this there has been also frequent disconnections in the broadband service.
                    I have also registered complaints for the same

                    Complaint no 5120 dt 7/6/20

                    Complaint no 3248 dt 1/8/2020 on self care

                    But no one is responding.
                    I kindly request you to please look in to the matter and resolve it as early as possible.

                    Thank you,
                    Prakash nazareth
                    [protected]
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      S
                      sunil2378
                      Jul 31, 2020
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                      Resolved

                      Address: Mtnl Mumbai Bhayandar

                      Sir,

                      I had my landline received shifting work order from february 20 but till date, not my landline, not shift and broadband bill generate from february month i hand complain also my complain no: [protected] my landline no: 28045934 but not any problem solve and bill generate every month how to i contact any person and mtnl office, not any person respond please solve as soon as possible
                      Jul 31, 2020
                      Complaint marked as Resolved 
                      no communication from mtnl and not any landline number response
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        F
                        Farrys
                        Jul 31, 2020
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                        Address: Mtnl.mumbai
                        Website: [email protected]

                        I had made an online payment of rs. 882/- by hsbc credit card for phone no 28452748 on 24/07/2020 and received a message from my card provider of payment done. However no receipt has been generated by mtnl and the bill amount is still shown as pending.
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                          J
                          Jigar97
                          from Mumbai, Maharashtra
                          Jul 30, 2020
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                          Address: Borivali West, Mumbai, Maharashtra

                          Telephone no[protected]
                          Customer Account no- [protected]

                          Had complained that there is no connection of Telephone number in January 2020. Complaint number 2968.

                          We have called several times but no one has ever answered the calls.
                          We also visited MTNL Borivali office & they said it will be resolved, but still nothing is done.

                          I have written mails to them, but there is no response on that too.

                          I again made online complaint, but they marked it Ok even without checking. Complaint number 7049.

                          Our phone is not working since January 2020. But bill has been raised every month. We want all the bills to be reversed.

                          They are not even accepting our surrender request & asking us to pay first.
                          When the landline connection is not working since January 2020 & even after repeated followups it is not being resolved why should I pay?
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            C
                            Chand Company
                            from Delhi, Delhi
                            Jul 30, 2020
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                            Address: 4772 ,hauz qazi ,delhi-110006

                            We have four land line no. 23213236, 23213420, 23218581 and 23216796.
                            All these phones are not working .we are facing so much problems.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              S
                              Shyam Pant
                              Jul 30, 2020
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                              Address: MTNL, 3 CSC, DDA Market Near Don Bosko School, Sundar vihar, New Delhi-110087

                              Sir,

                              The Mtnl Telephone No 25219087 has not been working since 30.01.2020. We had sent a lot of complaint (some online and two letter offline) about our dead phone and internet not working but no action has taken yet . We went there twice and they said that we were working on this but no output from there side and they send us continuously bill of the Mtnl. When our phone and internet has not been working from 30.01.2020 and after a lot of complaints from our side no action has been taken from Mtnl. Why they send us a bill. It is requested you to kindly waive of our bill Mtnl[protected] bill and cut our connection.
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                S
                                sidhstar
                                Jul 29, 2020
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                                Address: PAL MOHAN PLAZA, KAROL BAGH, DELHI 110005

                                Landline not working

                                Sir since 1 month our mtnl landline is not working, no one is coming to attend the complaint. Please take this on priority, we are paying rent for the same but no service.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  K
                                  kapil_ksingh
                                  Jul 28, 2020
                                  Resolved
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                                  Resolved

                                  Address: RZ 27, Subhash Park Extn.2, Bindapur Matiyala Road, Uttam Nagar - 110059

                                  Please remove the 2 polls of mtnl which is at our office rz. 27, subhash park extn 2, bindapur matiyala road, uttam nagar – 110059. This is causing a lot of problems in our office. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
                                  Issues because of this pole:
                                  1. Poll is front of our office.
                                  2. Space issue as because of this only one 4 wheeler can go and causes jam and fights
                                  3. Parking issues, as there is no space left because of its wrong position
                                  4. There is no point of having multiple poles within such close proximity of 20 m.

                                  Rz 27, subhash park extn.2,
                                  Bindapur matiyala road,
                                  Uttam nagar - 110059
                                  [protected]
                                  +1 photos
                                  Aug 9, 2020
                                  Complaint marked as Resolved 
                                  please advice when you remove the dead poll. we are facing problem with these polls
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    D
                                    Deepakkotak
                                    Jul 27, 2020
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                                    Address: 14 KRISHNAKUNJ 212 WALKESHWAR ROAD,MUMBAI 400006,INDIA

                                    Tel. No.
                                    1.[protected] and
                                    2.[protected]
                                    Period december is done at babulnath post office [authorized collection center of mtnl].
                                    Received call for non-payment and line got disconnected also. Produced rect. Of payment and submitted letter at respective exchange of both landline.
                                    Line got connected and started.
                                    Online data not updated and shows as due payment
                                    Receiving notice on mail to pay the same.
                                    Pls. Look into the matter and update online data.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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