Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Mtnl mumbai : tel no[protected]

I have cancelled my landline phone connection and had surrendered the instrument last year september 2019. However have not received the refund cheque, which was suppose to be given in 3 months. It is close to a year now and i am yet to receive it. Please see attached application for the same.

This is bring to your kind notice that on my letter May 17 2020 about Internet Connection and telephone line not working with no response from your side Docket no 9664

Kindly rectify the problem in next 7 days and i[censored]nable to resolve the problem i would like to surrender my connection next day itself as it as cause me unnecessary stress and cost my precious time considering these as my application & mtnl can Collect all the instruments by sending your executive which is just connection in my case as telephone is my buyed. Also please take note that you have to wave of the charges of bill dated from May to upto Current date as phone has been dead. So please stop sending unnecessary telephone bills

I dont want to take Any legal action currently especially during these pandemic So please consider these letter seriously and rectify my problem and at he best disconnect my connection and sent it in writing with no further engagement from both the parties .

Have attached the current bill copy scan for details

Immediate response expected
Regards

28481653

My cell no is [protected]. Requested for nano sim and was given ON 18TH August.
Despite repeated requests same has not been activated. NOT REGISTERED ON NETWORK is message.
Pls do the needful

On July 26th, I had registered a complaint on the MTNL website about my Delhi landline phone being dead.
In return I was given the docket no. 113, to refer to and track the complaint. Now, more than 1 month later, the complaint remains on record, while my phone is still dead.
When I track the case on the website, it says that the status of the case is 'Pending Outdoors'.
On calling the MTNL complaint phone nos., the system also informs me that this complaint has already been registered. So I cant even make the complaint again.
I hope this message prompts MTNL to take action soon.

After my earlier complaint for dead phone line was forwarded to MTNL, repair persons had visited and started the phone, which worked for exactly one day. Now the problem has resurfaced and on contacting was informed that the telephone instrument is faulty. When asked to replace the instrument I was told that instruments are not in stock and should arrange my instrument, Would like to know why I m paying rent for the telephone and broadband instrument and whether I should keep paying rent for this dead instrument, the replacement for which is not available with such a big government organisation. Time has come for finding other sources and solution for this problem.

Kindly treat his as urgent complaint, MTNL Authority there is a refund for security(Rs.1747/-) deposit in lieu of the landline instrument surrendered against telephone No.27347165 in the name of Smt. Kiran Sharma from the MTNL office at Rohini sector-3. The same is due from the last one and a half years.

I am having network issue from past two days in shiv vihar delhi.
I have to go to 3rd floor to call or use internet, no signal is avalable even on the 2nd floor.
I have mailed about my complaint on [protected]@bol.net.in but no reply or solution is provided till now & i also called customer care many times but no one picks the phone.

My mtnl landline is dead from past 20 days. Before that there was lot of disturbance in line which made voice unclear while calls. Have complained so many times but no action has been taken. Also every month the bill is shamelessly generated on time. There are no other good options for landline which is necessary since my area has poor indoor mebile network issues.

I am using Mtnl Delhi dolphin mob no since many years. But on 20 Apr 20, I got a sms from no. 52020010 that creative wallpaper service renewed successfully. Amount of Rs 10 deducted from my account.
This service is never subscribed by me and I am charged illegally.

On 20 Apr 20 itself, I send an sms to unsubscribe from that service. But on 20 May 20, Rs 10 again deducted for same service. The deduction for this service continue till now.

I tried to contact customer service executives several times but my call was not attended.

I request you to kindly stop this annoying service on my mob no and request you to refund the amount that was deducted without my permission.

Thankyou

My landline[protected] has been dead since 17/08/2020. Complaint No. 3330. Help line gives a message "Your complaint has been registered and the Docket No. is 3330 & disconnects. Please make sure this is taken into account during my billing

Landline and broadband no 23851836 is dead since last 15 days. Complaint lodged [docket no 7303 & 8286]. When no. Is dialed from mobile reply received is "line is temporarily disconnected" without assigning any reason.in the month of may the broadband instrument was faulty and it was repaired only in july and reason was the ongoing covid pandemic. This one could understand and also you were considerate to not charge for the broadband services in the last month (July) bill, for the non use of broadband for two months. Now complaint mail to your consumer address forum is also not deliverable. The gmail response is recipient server did not accept our requests to connect. The mail was sent to email address on the bill - [protected]@mtnl.net.in

I had paid the bills of both July and August 2020 twice by mistake. I was expecting the excess amount to be adjusted automatically in the next bills since the system is computerised but that has not happened.
The excess amount must be reflected in the 'amount credited' in the next bill.

My phone[protected] is dead from 29/07/2020.I booked the complaint on 30/07/2020 & today is 26/08/2020 nothing is done till now.The service provided is very poor.Previous month also it was dead for more than 4 days.Atleast we should know up to which date it wil be solved.
I will be very greatfull to you if it is solved today.

I had got the sim changed and received new dolphin sim.
My number is [protected].
still not yet activated. Had received new sim on 18th August.
Kindly do the needful.

Please remove mtnl pole as there is no use of it as of now .

In danger condition, could fall ( slope can be seen in pic)

our street is narrow and pole is consuming a lot of space.

many vehicles got stuck there and has struck already including my car .

danger of theft and 1 heist has already been done

pole location is sultanpur dabas village, delhi 110039
pole is ahead to Raj oil mill

Worst Customer service experience ... I am a very old customer of MTNL Mumbai and have been using its Broadband and Landline services for a very long time now ... Lately, I have started facing problems with the internet connection and the landline doesn't work at all.

I have submitted complain for the same from the MTNL Portal which is yet not addressed after 30 days ...

Telephone# 26882677
Consumer# [protected]
Docket# 2181 (Unattended for more than 2 weeks now)

I am a regular customer of MTNL Mumbai for several years now though I am traveling most of my time and not using the subscribed services to the limits still I am regularly paying my consumption charges including the service fees, I have been noticing that the Internet service that I am using is not stable with regards to Speed and is disconnected frequently.

Also have noticed there hasn’t been any maintenance of the connection in my locality due to which I have been facing the frequent problems.

I would request you to kindly look into this issue and fix the problem to its core, also let me know if you require any sort of assistance from my end, In case the problem is not fixable and still persist I would be forced to rethink my subscription.

Had sent email also regarding the same but no response from MTNL, only email I receive every month from MTNL is the BILL ...

I was charged 7rs for downloading bollywood wallpaper which I never did. I also recieved a ot for it. How these people got access to otp also concern me. Please MTNL look in to this matter.

I, c. P. Pahuja, would like to inform you that i surrendered my mtnl phone with accessories on 28/09/2019. My phone number was[protected]. I still have not received my security deposit of rs.3000.

I have been to your rajouri garden office too as i was informed that my request will be processed from there but i was told that mtnl is not sending any cheques of consumers. Please refund my amount immediately as i am a retired person and it already has been nearly an year.

I request an immediate action on the same as there has been no action on my repeated complaints to mtnl officers at rajouri garden office.

To
The div. Engineer
Mr. K k panday
Sir

I nisha jain, proprietor rishabh international, my phone outof order from 15 to 20 days we have complaint so many time in your idgha office till today blow phone no. Not working.
Ph.[protected], bartan market s. B. Delhi-6
Ph. 23539080, 23614810. B. N. 2722 main sadar thana road s. B. Delhi-6
Please i request you as early as soon, my complaint solve immediately

Thanks & regards
Nisha jain

I am having Telephone No. 23435359 with broadband. this line is dead for last 25 days, although the broadband is working intermittently. I am trying to get it resolved as my father does not have any medium to contact other than this. Please try to resolve this as no technician from MTNL is visible in the area due to Covid (although markets are working fully)