Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have surrendered my landline phone no.[protected]Ca no. [protected])
On 20th sept 2019. Till today i have not received the refund of my deposit
Even though more than 6 months have passed. I submitted a complaint
To [protected]@mtnl.net.in as suggested in customer self-care portal on 20th
March 2020, but there is no response.

What is the status of my refund???

Dear Sir.

I am subscriber of MTNL Mumbai Maghthane Exchange Vide
CA: [protected] and Tel : 28702609 request as below,

My Internet is down since last two days. I have complained two time and still no response from MTNL Mumbai.
No body answering calls at Exchange also

My office work and my son study impacted very badly.

Tel no: 28114541. Mira road telephone exchange, mumbai, west - iii
I am a senior citizen with above telephone landline and broadband connection.
Mmy landline and braodband connection have been dead for the past one month.
The complaint docket numbers are as follows:
9213 dated 11/03/2020
4779 dated 20/0/2020
8204 dated 02/04/2020

There absolutely no response from mtnl customer care nor my line has been restored till date.
However i am being billed to the full extent very month.

I have complaint many times in mtnl online and mtnl call center but no one take any action.in this lockdown period how we will use this router internet connection which connected in e-16/773 gali no.2 bapa nagar padam singh road karol bagh new delhi-110005.
Pls take quick action agianst it
Mtnl landline no.[protected]
Mobile no.[protected]

Respected ma'am/sir,
Due to 21 days of lockdown I cannot personally come and surrender my broadband connection.
Please discontinue my MTNL broadband connection [protected].
The telephone connection should keep working.
Thank you
Ikroop Singh Grover
Personal Number :- [protected]
Ca number :- [protected]

Despite depositing the monthly cheque a week before the due date, why is the added "late payment" amount charged from us? Now vasant kunj mtnl office has a drop box, no staff to receive it. It's not the fault of customer if billing is done after due date. My concern is about the faulty, inflated billing by mtnl from feb. 2020 and now march bill again overcharging. The date on cheque is proof that it's not late rather it's one week earlier. A cheque is never postdated. Please take prompt action in this matter and adjust the amount with next bill.


C. A. No. [protected] bill no. [protected] and [protected]

Mtnl landline and broadband service not working since 8 months instead of repeated complaint at goregaon west branch of mtnl. The most disappointing part is that even when they know the phone is not working still they send the bills every month and call us to pay bills but are not giving any solution to our problem. Even the wi fi connection is not working. Despite of going to their office, registering online complaints and calling them multiple times there is no solution except for them telling us to pay the bills first.

Please remove the mtnl pole which is in maurya gali road no 1, b block pochanpur extn. Dwarka sec 23 110077. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
4. Parking issues, as there is no space left because of its wrong position
5. There is no point of having multiple poles within such close proximity of 10 m

Residents,
B 14, maurya lane
Road no. 1, b block
Pochanpur extn.
New delhi -110077
Mob. [protected]

Of late, there has been frequent broadband services getting disconnected
This severely affects my / our family / business matters.

Therefore, i am forced to surrender my mtnl broadband connection w. E. F. 01-march-2020

Please note the the present router is my own & does not belong to mtnl.
So, the question of surrendering the router does not arise.

I have already submitted my request letter, at mtnl office,
Hiingwalla lane office, ghatkopar (East) -
Acknowledged - work order no. 249-250 dated 03-march-2020.
I am a senior citizen, with physical disability. I cannot run from one office to another, to follow up again and again..

Please get the broadband line disconnected, and confirm the same to me.

Mt address: b-9 mahavir park 97 garodia nagar
Ghatkopar (East) mumbai 400 077
My mob. +91 [protected]
Email: [protected]@gmail.com

Thanking you,

Krishnamoorthy jayaraman

Please remove the mtnl pole which is in our house : 1092/e, lohia gali no 5, babarpur, shahadara... This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
4. Parking issues, as there is no space left because of its wrong position
5. There is no point of having multiple poles within such close proximity of 20 m
...

I have still not received the deposit for my landline 23711305. I personally went to mtnl office mtnl mumbai 10 and was told that i would definitely get the deposit in april 2019. I am still awaiting for the security deposit.
I submitted all the required documents for surrender and was told that the cheque would be sent directly to my bank account. A copy of my cheque details was also provided.
This is long overdue. Please take necessary action to refund the deposit.
Thank you

Hi, my modem isn't working almost for a month and registered complaint many times but nobody visited and they close complaint without rectify the issue. Whenever i call to the customer care they just give me a complaint number but no solution. They talk senseless and unprofessional. They told me can't do anything and visit to mtnl office. They are unprofessional and their customer service is pathetic. Even i want to disconnected this connection i have to visit to their office many times. But they're raising bill every month without giving any service and dead modem

I had submitted my complaint online on 10th and 11th march regarding dead phone due to which my wifi is also not working and since then i've been calling numerous as to inquire about the status of my complaint. The area manager of karol bagh hardly picks up the phone and when he does, he says that phones of a lot of o people have been dead for months so we cant tell you when we will fix it. I've called the sdo as well and he says that they will fix it. It's been a week and no step has been taken to fix, they haven't visited even once or even called to check.

My broadband on mumbai mtnl tel. No. 28877761 is not working since[protected]. I have booked complaint on that date with docket no.3220. Nobody from mtnl has responded by telephone or visiting my address since last 10 days. On checking with fault tracking link of mtnl selfcare i received the following message "complaint with docket no.3220 is under rectification by external staff.
In case of any difficulty, please contact to : r s pal his mobile no. [protected] and mtnl office no : 28872200 for further assistance."
On contacting mr. R. S. Pal on the above mobile... His daughter informs us that he is retired and cannot help us.
On dialing 28872200 there is a voice message "this number does not exist"
Now how to contact mtnl to get this fault rectified?

I had surrendered land line as well as of broad band of t. No.27347104 on 18/02/2020 vide book no.26 r. No.20. I had paid the outstanding mtnl bill of bill dated 7/02/2020 amounting to rs.890-00.in stead of refund again the bill generated amounting to rs.890-00. I had requested any shortcoming of material may be got adjusted from my security deposit lying with mtnl. Please resolve the issue at the earliest and after surrender the line is still active. Why should i pay for entire month. Please accommodate payment upto 18/02/2020 to my security deposit.
With regard
Ajit kumar singhal
[protected]@gmail.com
[protected]/[protected]

Dear sir
I had paid my mtnl bill on 21st february, 2019 whereas the last date of bill payment date was due on 28th february, 2019 but my phone lines are disconnected.
I am trying to contact customer care services as well but i am unable to connect.
I am attaching my bill payment receipt herewith for your reference.
Pl do the needful.
Thanking you.
Regards
Dr. Reema chaurasia

Sir

I was using mtnl (Lokmanya nagar thane (West) - 400606 maharastra) landline no.[protected]Ca no. [protected])

In march 2019 we surrender the phone with necessary documents & assecories as per requirement of mtnl

Office inform us that deposite amount will be remit to us within 3 months
Till date deposite not received inspite of various call & personal visit to office

Every time they inform that due to financial crunch there is delay in refund

The matter is almost gone more than 1 year

We have already rgistered our complaint with this forum but still havent got any feedback

Request to look in to the matter

Regards

S. G. Kanade

This is LIC office in Vile Parle Mumbai having tel no.[protected]. Telephone is dead since 13/02/2020, complaint was also lodged with docket no.4036.
In this regards, we have contact MR.Ojha, MRs.Masure, Mr.Sanajy also, we have also spoke to kandivali and goregaon office too.
Despite our regular follow ups will many official, the same has been not attended so far.

F : tel no[protected] /25038600
Account no : [protected] and [protected] respectively

Respected sir / madam
I would like to bring to your notice that my bussiness landline above mentioned is completly dead since 6 month whose complain no is 7884 and 8057 respectively
After many follow with agm, dgm, ed, lineman and other office only outcome received is that we have major cable faculty in your area
I wanted to know that why other landline is working in our area and my phone is dead since 6 month if you say there is big cable faculty and also would like to know that how much time is required for you to clear the issue i think i have give you enough time for the same i would also bring to your notice that you raising bill for faculty line and we paying the same from 6 month
I have got very unsatisfactory answer from your department

I would request you to do the needful at your earliest or you would force us to take matter with consumer court and with social media

All the evidence of the follow up with your officer through whatup and phone call is attached below

Mtnl in our area has been down for weeks now, and yet they send bills and say that its a municipality problem and not a mtnl problem and we have to pay the entire bill.

A lot of people in mira road have applied for disconnection or waiver off the charges, but to no avail.

Mtnl is forcing subscribers to pay without service
They outright say that they will not fix the problem as its municipality problem cos they have dug the streets for concretization of roads.

I think its unfair to charge subscribers anything if they do not provide services
Please help