Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

This is the 6th complaint i`m making for the same cause.

An mtnl pole infront of our house (Bd 66 pitampura, delhi 110034) needs to be removed urgently. It has no active connections and is creating utmost nuisance for last 8 years. Issues faced by multiple nearby households:

1. Theft issue as this is used by thieves to reach to the balconies
2. Space issue as because of this no vehicle can go through, parking issues, as there is no space left because of its wrong position.
3. There is no point of having multiple poles within such close proximity of 20 m

Multiple complaints earlier have not been responded and hinted for giving bribe. Using this channel for immediate, justified and fair action.

I have launched a complaint for my landline in june for getting disturbance in line however after multiple complaints through phone no one even attended the issue. I stopped paying a bill and then i started receiving collection calls to pay bill where i shared my reason of not paying a bill and this continued till nov. Finally i wrote a mail to grievance team then after 5 months it was resolved on 13th nov so next day thst is on 14th i paid the bill and confirned payment details to concern team but till today i line is not connected

Respected sir / madam
I would like to bring to your notice that my bussiness landline above mentioned is completly dead since 6 month whose complain no is 7884 and 8057 respectively
After many follow with agm, dgm, ed, lineman and other office only outcome received is that we have major cable faculty in your area
I wanted to know that why other landline is working in our area and my phone is dead since 6 month if you say there is big cable faculty and also would like to know that how much time is required for you to clear the issue i think i have give you enough time for the same i would also bring to your notice that you raising bill for faculty line and we paying the same from 6 month
I have got very unsatisfactory answer from your department

I would request you to do the needful at your earliest or you would force us to take matter with consumer court and with social media

All the evidence of the follow up with your officer through whatup and phone call is attached below

Sir/mam,
I mrs. Prabha mathur aged 69 yrs (Senior citizen) due to personal reasons, after paying the outstanding dues against the mtnl surrendered my mtnl landline phone no.26314258 on 21.12.2018. The copy of the surrender form submitted and received by the mtnl is duly enclosed below for your perusal.
On making frequent visits to the mtnl okhla office, i was apprised that due to short staff/ staff on leave the delay is taking place and would take sometime to process the request.
I would most respectfully like to place on records that as substantial time (Nearly 1 year) has lapsed since the request was submitted to the mtnl dept. I have till date not yet received the refund of the security deposit which i paid at the time of taking the connection.
Request you to please intervene and arrange to get back my pending security deposit pending since last 1 year.
Hoping for an early action and thanking you in anticipation.
Regards
Prabha mathur
[protected]

I had installed mtnl telephone. At that time rs 8000 deposit was taken and it was said that it will be given when we terminate the service. Now when we terminated the service they are telling that the amount of deposit is deducted from the bill amount partially. But when we enquire about it, people said that the amount deduct in the bill is the interest of deposit and you should get the deposit. Please help me get my refund of deposit which i had paid earlier to mtnl.
I hope that this query will be solved asap.
Thanking you

During last one month a racket of sending unsolicited smses has been received in our prepaid mobile nos.[protected] and [protected] i must state that we have not responded to the messages.. On receipt of of smses we took the matter with your call centre for redressal.

The request id nos,.in respect of mobile no [protected] are 1482215 and 1478157,
Similar request id no. For mobile no.[protected] is 1478158.

Both the mobiles are not smart phone but only ordinary ones.

The senders of these unsolicited smses had promptly debited rs 7 (Total rs 21/-) on the three smses. Form our prepaid nos. While your call centre staff after hectic followups indicated that they have blocked the nos. Where the messages came. On our request for refund of the debited amount, we were provided a mtnl no.26528160. Our efforts to contact this number umpteen times have only resulted in beeps. Here i wish to recollect my very bad experience when i made a personal visit to mtnl office in mulund west. I entered the office at!! Am to lodge the complaint on the above and either i was redirected to various floors. Though i was asked to meet the officers, i was shocked to find that none of them had reported even at! 2 noon. Some kind official directed me to gsm section, visited at various intervals, to my utter shock all the cabins were locked till i left after a tiring tour of mtnl at 1pm.

We as an old loyal customers cannot comprehend why this lackadaisical attitude of staff at mtnl. You may feel that the amount is small but i the firms/individuals must be milking many unwary customers like me and milking a fat amount.

I approaching for refund since the amount has been debited from your card and thus cannot absolve yourself o during last one month a racket of sending unsolicited smses has been received in our prepaid mobile nos.[protected] and [protected] i must state that we have not responded to the messages.. On receipt of of smses we took the matter with your call centre for redressal.

The request id nos,.in respect of mobile no [protected] are 1482215 and 1478157,
Similar request id no. For mobile no.[protected] is 1478158.

Both the mobiles are not smart phone but only ordinary ones.

The senders of these unsolicited smses had promptly debited rs 7 (Total rs 21/-) on the three smses. Form our prepaid nos. While your call centre staff after hectic followups indicated that they have blocked the nos. Where the messages came. On our request for refund of the debited amount, we were provided a mtnl no.26528160. Our efforts to contact this number umpteen times have only resulted in beeps. Here i wish to recollect my very bad experience when i made a personal visit to mtnl office in mulund west. I entered the office at!! Am to lodge the complaint on the above and either i was redirected to various floors. Though i was asked to meet the officers, i was shocked to find that none of them had reported even at! 2 noon. Some kind official directed me to gsm section, visited at various intervals, to my utter shock all the cabins were locked till i left after a tiring tour of mtnl at 1pm.

We as an old loyal customers cannot comprehend why this lackadaisical attitude of staff at mtnl. You may feel that the amount is small but i the firms/individuals must be milking many unwary customers like me and milking a fat amount.

I approaching for refund since the amount has been debited from your card and thus cannot absolv f responsibility to stop such acts and also take deterrent action against the people engaged in making easy money

As i already 70 years of age do not shove or show me around you offices.. I am looking for fast corrective action firstly to stop such cheating and also refund the deducted amount.

Looking forward to an early corrective action, under advise to me.

I have been complaining for the past six months regarding my landline that has not been working and there is a cross connection. The complain number is 6147. Nothing has been done about it. Or even if temporary it is repaired for a day or two it stops working again. I have been paying all my mtnl bills on a regular basis. I would like a permanent solution. I have also been informed that bmc is not giving permission to put a cable how is that my fault do look into it.

I have submitted request for shifting of my landline no.26324476 from chaitanya chsl, model town, four bunglows, andheri (West), mumbai-400 053 to 402, andheri ekta chsl, four bungloes, model town, andheri west, mumbai-400 053 (Same locality different building) in august third week in versova telephone exchange, mumbai and mtnl confirmed that work order has been issued. But till date no action has been taken by ver mtnl,

Request your intervention. The bill has been raised for sept and october month which is also incorrect as no service is provided

My landline phone is dead since 27th september 2009 with no dial tone. We called customer complaint, but mtnl closed the issue without solving this for docket number 198. Then i raised a new complaint on 9th october 2019 with docket number 825. Today i see online that the docket has been closed without solving the issue, and the phone is still dead. So complaint is why is the phone still dead and why is some one at mtnl closing the issue without solving the issue at hand. I also would like to point out that no technician from mtnl has ever visited our house. Please ensure that phone line starts working again and we get a dial tone.
My customer number is : - [protected].

My landline without broadband has been dead since past three months and despite of repeated complaints, no one has bothered to even reach out to us to understand the complaint, let alone check the problem.
The landline has been repeatedly being faulty since couple of years, but now it has crossed a limit.
There is no response on complaints too.

Dophin network is not available in pitampura area since 22.9.19. Earlier to that also connectivity was bad but still could make on line payment with some difficulty. Voice communication, on line payment etc is not possible. Number of complaints have been lodged on 1503 on phone and by email but there is no service still. Even number portability is not possible in absence of mobile net work. We are being penalized for no fault of our except that we had some faith in mtnl. Will the authorities concerned tackle this issue on war footing. Others affected by similar problem may like to share their experience.

I've submitted a complaint 3 days before still no technician is there for resolve issue. After fixing everytime internet it works only for 2 days n then later internet is not working. The internet lamp is not showing in router. Technician in Uttan region, Bhayandar west is very slow handling the complaint especially Mr. Yadav. I am paying full bill every month n I get internet only for 10 days. Rest of days there is no internet lamp on wifi router. Kindly take strick action against Mr. Yadav and send good technician to resolve my internet issue.

House no 756, near Uttan masjhid road, Uttan naka, Bhayandar west.

Landline number : 28451133

My office mtnl phone numbers 23265252 and 23271852 are not working properly since last 2 months
Even after complaining on daily basis no action has been taken
Kindly take the necessary action and do the needful
I am loosing so much of my business because these are my old numbers, using approx since last 45 years
I request you to take the matter seriously
This number is not been rectified because the lineman of the area wants me to pay extra every month to get the phone working properly
Many people in the area are paying him
My phone is not working properly because i refused to pay

Sir my mtnl phone and broadband are not working past 2 month i had register complaint many times but no action is taken by mtnl (Sangam vihar area) every time i register a complaints they said ok today we resolve it i also mentioned sdo about my problem they said there is some problem in underground wiring and it will take 4-5 days but it cross 15-16 days no action is taken

I complaint many time to karol bagh sdo[protected] and gm office also but nobody solve my problem and not take it seriously so i want quick action about it.
Mtnl office where i complaint i. E.47, pusa rd, block 9a, wea, karol bagh, new delhi, delhi 110005

My landline no. Is[protected]
Address : e-16/773, gali no.2, bapa nagar, padam singh road, karol bagh, new delhi.

Reminder-4

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: nageshwar tiwari
Sent: 03 october 2019 08:10
To: 'jaya sabnani'
Cc: '[protected]@mtnl.net.in'; noel alvares; sanjay rane
Subject: re: mtnl lines are discontinue by mtnl

Reminder-3

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: nageshwar tiwari
Sent: 02 october 2019 07:28
To: 'jaya sabnani'
Cc: [protected]@mtnl.net.in; noel alvares; sanjay rane
Subject: re: mtnl lines are discontinue by mtnl

Dear ma’am,

Still my lines outgoing bared
If all bills updated request you to start my mtnl lines asap

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: jaya sabnani [mailto:mtnl. [protected]@gmail.com]
Sent: 01 october 2019 15:37
To: nageshwar tiwari
Cc: [protected]@mtnl.net.in; noel alvares; sanjay rane
Subject: re: mtnl lines are discontinue by mtnl

Sir,

Payment of group bill updated in the system.

Regards

On tue, 1 oct 2019 at 07:07, nageshwar tiwari wrote:
Reminder-2

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: nageshwar tiwari
Sent: 30 september 2019 09:44
To: 'jaya sabnani (Mtnl. [protected]@gmail.com)'; '[protected]@mtnl.net.in'
Cc: noel alvares; sanjay rane
Subject: re: mtnl lines are discontinue by mtnl

Reminder-1

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: nageshwar tiwari
Sent: 27 september 2019 17:56
To: jaya sabnani (Mtnl. [protected]@gmail.com); '[protected]@mtnl.net.in'
Cc: noel alvares; sanjay rane
Subject: fw: mtnl lines are discontinue by mtnl

Dear ma’am,
Mtnl continue disconnecting our line due to non payment. If you have see we don’t have any outstanding payment.
Request you to please reply my business getting effected.
Payment details given below..

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

From: mansi shrikant pednekar
Sent: 27 september 2019 09:45
To: nageshwar tiwari
Cc: noel alvares; sanjay rane; jaya sabnani (Mtnl. [protected]@gmail.com)
Subject: fw: mtnl lines are discontinue by mtnl

Dear nageshwar,


All the details has already been provided on respective mail id, please find below the trail mail.

Bank reference additional narrative value date debit amount time post date
Lp bom919013 mahanagar telephone nigam ltd mumba hsfinm[protected] /[protected] hsbcn[protected] 05-08-19 -4, 229.12 11:32 05-08-19

Regards,
Mansi pednekar
Assistant – accounts
The oberoi group
Nariman point, mumbai 400 021, india
Direct telephone number: +[protected]
Email : mansi. [protected]@oberoigroup.com

From: mansi shrikant pednekar
Sent: wednesday, july 24, 2019 9:35 am
To: nageshwar tiwari; jaya sabnani
Cc: noel alvares; sanjay rane
Subject: re: mtnl lines are discontinue by mtnl

Deat team,

Please find details as required

Bank reference additional narrative customer reference value date debit amount time post date
Lp bomnaaxq4 mahanagar telephone nigam ltd-b o u 9001o49eng07 /[protected] hsbcn[protected] for any queries please contact mona sakloth[protected] [protected] 26-06-19 -23, 444.00 15:26 26-06-19


26164.76+20060 =
Due to excess payment made, payment for june 2019 was adjusted rs.46224.76/-

Bank reference additional narrative value date debit amount time post date
Lp bomn9o2ds mtnlmumbai
Hsfinm[protected]
/[protected] hsbcn[protected] 30-04-19 -25, 702.00 16:56 30-04-19

Bank reference additional narrative value date debit amount time post date
Lp bom90inua mtnlmumbai
Hsfinm[protected]
/[protected] hsbcn[protected] 30-03-19 -23, 178.00 12:18 30-03-19

From: nageshwar tiwari
Sent: tuesday, july 23, 2019 5:39 pm
To: mansi shrikant pednekar; jaya sabnani
Cc: noel alvares; sanjay rane
Subject: mtnl lines are discontinue by mtnl

Dear ma’am,
Request you to kindly send us mtnl payment details for last 6 month as mtnl disconnected our some line as none payment.

Thank you,
Nageshwar tiwari
Telephone consultant
+91-[protected]

www.tridenthotels.com
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With warm regards,


(J. R. Sabnani)
Chief accounts officer (Bo)
Mtnl mumbai.
Tel :[protected]O)
[protected] (M)

On my above said no., i have sent sms to 444 to stop data. The phone is not a smart phone, yet rs 7 have been forcefully deducted by mtnl for funbazaar without sending an activation request by otp.
This has happened on 2 occasions before also. Please credit my account with the rs 7 which has been deducted & stop this service immediately. Else will have to take up this complaint with the consumer forum. This is a big fraud. I expect immediate action.

I surrendered my telephone no [protected] in june 2019 along with instrument, routers adapter and paid lasted bill copy at shalimar bagh, delhi. Security deposit was to be refunded within 60 days time. But till now, i haven’t received. Please do the needful for getting the refund at the earliest. Yours faithfully, laxmi mittal
Mobile number: [protected]

Regards
[protected]@ymail.com

Ca number [protected]
Bill dt 7/8/9 for an amount of rs 1151 accientally paid twice.
First by cash and then by bank auto payout.
However i have not received the credit for the same in the next month
I. E 7/9/19.
This bill too has been paid by me.
In today's digital world when everything is online
Mtnl mumbai does not reflect such auto bills payments.
Neither do their website have any option of registering such complains.

Kindly please help in acquiring credit for the same.

I have 4 mobile sim card for me & my family. For past one month we are getting extremely poor or mostly no signal of mtnl receiving at home to operate our mobiles. We are unable to operate banking operation to receive otp as well as various other functions from home. It has become almost impossible to communicate with anybody in case of emergency for senior citizens like us.
Our land line number 25008185 is also not functioning. It is a dangerous situation in monsoon loosing communication with others for critical needs.
Request urgent response pl.
In case mtnl is closed down for poor efficiency pl let us know so that we can plan to shift to other services.
Request prompt response pl.
Sjbasak
[protected]