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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in

1.6

Updated: Oct 28, 2025

Complaints 2915

Resolved

930

Unresolved

1985

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 5

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My landline 22715771 is not working for the last two weeks. No dial tone.

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Address: Bank of Baroda, vidyapith, chattarpur, delhi 110074

My office landlines are not working, there is no dialtone in it. Please resolve.

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Landline surrendered and acknowledged by MTNL on 31st December 2021 . LANDLINE no[protected] .

Till date the security deposit amount has not been received even wheren there are no dues pending from my side on the date of surrender

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Address: Delhi

There is a pol just opposite of my house, there are no wires attached to it & it is completely useless,
It takes the space of atleast 2 vehicles & causes alot of parking issues

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Address: BG6-137 PASCHIM VIHAR NEW DELHI 110063

IM tottaly frustated with my mtnl connection, im complaining many times in mtnl office online but no response, they know only raise bills . my landline connection dead every time am paying bill regularly. complaining from last 3-4 months
LANDLINE NUMBER [protected]

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Address: Meet nagar Loni gol chakkar shadara delhi 110094

I am Rohit
Shadara Loni gol chakkar delhi 110094
Ya par 4 dino dolphin ka network problem ho raha hai
Network issue resolved Kara do please

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Address: C-11 Street no-7 West vinod nagar

Please remove the MTNL pole which is near our house C-11 Street no -7 West Vinod nagar delhi -110092
This is causing a lot of problems in our society. There is no active connection on this pole.
Issues because of this pole:

1. Theft issue as this is used by thieves to reach to the balconies
2. Space issue as because of this no vehicle can go through, Parking issues, as there is no space left because of its wrong position.

Residents,
Ashish verma
C-11 Street no-7 West Vinod nagar delhi -110092

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Address: House no c-6/22 street no 6, 33 feet road Kabir nagar near Ahlavat builders Delhi 94

Hello Sir/Madam,

Please remove the mtnl pole which is in Street No. 6, 33 feet road Kabir nagar Delhi[protected]st pole of the street). This is causing a lot of problems for the building members. It is mid of the main gate. There is no active connection on this pole. There is already a pole exist for mtnl just 15 Meter away.
Issues because of this pole:

1. Space issue as because of this mid of the main entrance gate of the building.
2. Parking issues, as there is no space left because of its wrong position.
3. Due to this accident happens many times when the bike parking.

Residents,
House no C-6/22 Street no 6, 33 feet road Kabir nagar Delhi - 110094
Contact number - [protected]

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Address: Vashi, Navi Mumbai

On 17 August 2022, my landline was surrendered at the MTNL Office in Vashi. The deposit of Rs 3000 (paid in 1994) has not been returned yet.

The telephone number:[protected]

Address: Koparkhairane, Navi Mumbai 400709

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Hi,

My MTNL SIM with mobile number [protected] is damaged. For the last 15 days I am moving around MTNL sanchaar haats at Dwarks and Rajouri garden. All are giving me the same reply that there server is not working. I don't understand whats going on. Without getting duplicate SIM, even I am not able to port my service provider. Request you to please help.

Thanks
Ram
[protected]

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Address: New delhi

Landline no 26017210 in the name of R.SRINIVASAN M210A SAVITRI NAGAR NEW DELHI 110017 (NEAR BALMIKI MANDIR) is always DEAD . No complaints are taken by MTNL app or consumer fault complaints tel. Nobody attends the phone except recorded voice to hold on for an indefinitely long time till the phone automatically stops.

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Address: Tilak Nagar, Chembur

The number 25222131 has been non-functional for more than a month now. Complaint has been raised with MTNL (Docket number 8442). But no action has been taken. The landline is used by two senior citizens. A gentleman who is 84 years old and a lady who is 75 years old. While they have mobiles, they are most comfortable with making and taking calls on the landline.

They also use the internet from MTNL. They are strugging to make use of the mobile network and mobile phones.

Request you to address this at the earliest.

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Address: Chembur Mumbai

The landline[protected] has been non-functional for more than an year. The bills come promptly and are paid up too, but no action on restoring the services.
When an attempt is made to raise a complaint on the website the message that shows up is Status: SPA Note: SPA. Fault booking not allowed at this stage. Can some one tell what it means.

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Address: Residents, E-9 Vishwas Park, Adjacent to Old Rajapuri Landmark: Mayank Convent School Uttam Nagar New Delhi -110059

Dear Sir/Madam,

I am writing this letter to bring to your attention the issue of an MTNL pole that obstructs the entry to my house.

Firstly, there are no MTNL landlines in the area, and therefore, the presence of the pole is unnecessary. Secondly, the pole obstructs the entry to my house, making it difficult for us to park a car. This has resulted in a parking problem in the area as well. It is also causing inconvenience to my guests who find it challenging to park their vehicles.

I request you to remove the MTNL pole as soon as possible.

I hope that you will take immediate action and resolve this problem.

Thank you for your attention to this matter.

Residents,
E-9 Vishwas Park, Adjacent to Old Rajapuri
Landmark: Mayank Convent School
Uttam Nagar
New Delhi -110059

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Dear Sir/Madam

I Hiten Savla have cancelled MTNL Landline connection on 31st Dec 2021 but haven't received the security deposit of Rs 5000 or so till date. I was been told that i will get refund in 90 days but haven't got yet. So, request you to refund my security deposit. My Telephone No. is 4127888 and I have cleared all due payments while submitting the cancellation request on 31st Dec 2021.

Thanks & Regards
Hiten

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Address: Dwarka, New Delhi

My phone no 25085225, located in Dwarka, New Delhi has been dead for over a month. I raised a complaint online on 15/5/23 - Docket no 15, but there has been no activity with respect to addressing my complaint.
All contact details in MTNL site, are bogus. None of the numbers work.
When I tried 1500, the operator says, that the line is only for resolving Broadband complains and not for Landline repairs.
There is no way to reach higher authorities to address the ssue.

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I had surrendered and discontinued my landline number on 20/05/2022 . All dues had been cleared and all formalities completed. I have the letter copy and work order number as proof at my end. However, even after one year, I have still not got my security deposit refund. My work order numbers are 5340, 5341, 5342. I can provide any other relevant information if required. Please do the needful at the earliest.

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Address: A 38 sec2 rohini delhi

Website: [email protected]

We are facing problems since 2months no one slove 5he problems no lineman come to visit and I visit office in rohini all offices not give right sloving my problems after that offices use asinine languages with me ...my phone [protected]...

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Dear Sir

I have a Landline connection at vide numbers[protected].

The telephone line is dead since February 2023. There is no dial tone and the phone is not working

I have made many complaints but no response.

I, therefore, request you to please look into the matter and give the necessary instructions to set right my telephone line at the earliest possible

In all probability, the telephone line is broken

In spite of the Telephone, the line is dead-my amount is deducted every month as I Had selected auto pay

I should be given credit for the period since the telephone lying dead.

The screenshot of the complaint made by me is attached herewith

Thanks

Manoj Kumar Varshney

Alternate Number: [protected]

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This is to inform you that I disconnected MTNL and I applied for security refund of MTNL in Feb 2021 but till date i have not received the refund in spite of regular follow ups.

I have attached the cancel cheque and sent to mtnl office as per instructed by mtnl employee but nothing happened.

Please check and Process refund as soon as possible. Details are as under:

Name : M MANOJ
Telephone No : 28403969
CA No.: [protected]

Regards

M MANOJ
Mob: [protected]
Email: [protected]@rediffmail.com

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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

File a complaint to Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 5

MTNL Landline fault

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Office landline

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Non receipt of security deposit 28460535

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Pole Removal from N Block, Kirti Nagar, 110015

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Mtnl landline connection

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Network is your working

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Useless pole

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Request for remove MTNL pole

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Not returned Deposit

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Problem in getting Duplicate SIM

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Landline no 26017210 always Dead

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Landline - Tilkar Nagar

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Landline - Pestom Sagar, Chembur

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Removal of MTNL pole in Vishwas Park, Uttam Nagar

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Security Deposit Money haven't received till date

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Dead Landline Phone not getting attended

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Security deposit not refunded

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Not working wifi

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Landline Phone Dead Since February 2023

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MTNL Security Deposit refund

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