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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in

1.6

Updated: Jun 1, 2025

Complaints 2900

Resolved

930

Unresolved

1970

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 58

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Address: 110037

I applied for a new broadband connection on 4/5/2017 with application number 34886628 and name manish pankaj.
On 5/5/2017 a got a confirmation call form mtnl and on 7/5/2017 mr. Sharad
([protected]) kumar collected the document along with rs 500.
And after 3 days the informed me that they cannot provide the connection at my address and told me that i will get the money within a week. But now its more than a month still i haven't recieved my money.

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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M

Madhura Mahesh Sawant

from Mumbai, Maharashtra

Jun 26, 2017

Our CA no. [protected] and phone number 27455794 has received bill of Rs. 947/- which we think is wrong. We are not calling anywhere from our landline as we all have our mobile phones. Already I have sent an email asking for itemised bill or proove that why this much bill amount.

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Address: New Delhi, Delhi, 110057

Dear sir/madam,

Our telephone nos 26155620 and 26152950 are dead for more than two weeks.

Complaints have already been registered by us regarding the above nos. Below are the details for the same:-

26155620 – complaint no. 356 (Complaint registered on 27.05.17)

26152950 – complaint no. 342 (Complaint registered on 5th june 2017)

I regret to inform that till date (I. E., 13th june 2017), nobody in mtnl is bothered to rectify the problem.

Please take necessary action urgently as we are facing problems due to non-communication and also inform timeline for rectification.

Thanking you,

Bhavna.
Narayan bansal mathur associates pvt. Ltd.
18 poori marg, vasant vihar
New delhi - 110057

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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A

Adesh Raparia

from Jaipur, Rajasthan

Jul 3, 2017

My Mtnl sim No.[protected] is not working. This time I am in Mumbai. Is there any service center in Malad(west), Mumbai.
Thanks
Adesh Raparia

P

Pijush Bhakta

Jul 3, 2017

My broadband no. 24604520 is unserviceable since a week, 4 times reported, but complaint is getting nullified without resolving.

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Address: New Delhi, Delhi, 110095

Website: mtnldelhi.in

We have two telephone connection under combo plans c. A. No.[protected] and [protected] (Phone nos. Ending with xxxxx972 and xxxxx970) we are tired lodging complaints several times but failed. No phone line as well as no broadband are working for both the telephones.

Now, since we have no hopes of those two connections will ever work, we request you to kindly disconnect both 18 years old connections. This is last bill we have paying and clearing all dues, now we will stop paying bills of those numbers unless and untill the connection works fine.

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jun 29, 2017

Updated by akndelhi Still both phones and broadbands are dead. There is no use of registering complain on MTNL website as well as no action taken even after lodging complaint here on consumer complaint forum.

Jun 29, 2017

Updated by akndelhi When i checked my earlier complaint status on MTNL website, surprisingly both the complaints were marked CLOSED/RESOLVED while the phones are still dead and not working.

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Address: New Delhi, Delhi, 110044

Website: m t n l delhi billdesk.com

Dear sir/maddum
My name is ankur kaushik &my s b i a/c no. Is [protected] mohan corprative branch code 16106.
I paid my mtnl telephone bill by online banking on 30th may 2017. But transaction failed & amount rs. 871.00 detected from account then i complaining at branch then sbi staff say we don't know about online banking so we can't provide information about this.
Kindly provide some information about this transaction for refund amount as soon as possible.
Regards
Ankur kaushik

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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G

gnyanraj

from Bengaluru, Karnataka

Jun 13, 2017

Dear Sir/ Madam,

I have log a complained past week many times, Still no technician attended the issue.
Can you tell me there is any issue from my side, that you people are not attending the call.

Details,
Number: 25661804
Bhandup west, 6/7 Village Road anil anad estate. 40078

Regards,
Gnyanraj Nadar
[protected]

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Address: 110003

Sir,

Since last 4 months my mobile balance is deducting rs.10 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 10 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub10.
I have some sms received:-
I) dear subscriber thanks for choosing gold pack. You have been charged rs, 10 for 2 days
Ii) dear subscriber, you have been charged rs.10 for bollywood actress subscription pack.

Please check my complaint
My mobile no.[protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jun 12, 2017

Updated by birendra singh Negi Sir,

Since last 4 months my mobile balance is deducting rs.10 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 10 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub10.
I have some sms received:-
i) Dear subscriber thanks for choosing Gold pack. You have been charged Rs, 10 for 2 days
ii) Dear subscriber, you have been charged rs.10 for Bollywood Actress subscription pack.

Please check my complaint
My mobile no.[protected]

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Address: 110027

Website: billalert.mtonl.net.in

I made a payment of rs 300 for mtnl bill tody the money has been deducted from my account but the bill is unpaid yet.
As there was a server problem or an internet problem.
Below i have attached an image of the deducted rs 300 amount
Customer number [protected]
Phone number is 25459699
Bill number is [protected]
Kindly tell me how will the refund be made

+1 photos

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jun 09, 2017

Updated by somya dhingra Can you please update me asap on the issue

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Address: Gautam Buddh Nagar, Uttar Pradesh

I am using dolphin post paid service with nos [protected] and [protected] of my life ldelhi. Both the nos. Are not accessible to idea mobile public net work and unable to receive emails since 20 days previously it wais working fine. Complained with manly call center. Eye wash reply stating that there is a net work problem in manley system. Can some body thro light on this issue and redress early please. The idea nos are also working for other family members in the same vicinity.
Janardhan swamy
Dgm retd bsnl
Co new delhi

Aug 8, 2021

Complaint marked as Resolved

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jun 07, 2017

Updated by Janardhan Swamy Shirimalla Not addressed

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 7, 2017

Hi Janardhan,

We are here to help you. We request you to provide us with your Idea number as we were unable to locate your above given numbers.

Regards,
Mahindra

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Address: 110076

My telephone no 26972031 is dead since[protected]. Complaint no is 330 dated[protected]. No body in the mtnl is bothered to restore it. Should i now approach the hon;ble prime minster's' office for restoring it. It is height of delinquency. How and when my complaint is attended to is a million dollar question. What are the people in mtnl doing is not understood. The concerned minstry should take a serious note of my complaint. Does it mean that there is a lot of corruption in mtnl or does it mean that people serving in mtnl do not do their job fully well. Please stop this red tape.

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Address: New Delhi, Delhi

I m going to my uncle*s house &and i dont know when my ph has been or happend something with me today i when i am searching it then i rememberd that something is happend with me

And when i am going naa then i feeling ke yaar merii pocket se kuch nikal rhaa h kk naa shall i gave you the adress or not

And pls block it when you are avalable with you computer kk

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jun 03, 2017

Updated by Naresh kumarSachdeva today i when i am searching it then i rememberd that something is happend with me

And when i am going naa then i feeling ke yaar merii pocket se kuch nikal rhaa h kk naa shall i gave you the adress or not

And pls block it when you are avalable with you computer kk

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Address: 110076

My phone no 26972031 is dead for the last six days. Complaint no is 330. It has not been restored so for. Please have it restored. I live at c-406 sarita vihar new delhi. It is so unfortunate that the working of mtnl is so slow that even after six days my telephone has not been restored. Should this also be referred to the honourable prime minster of india. How sad. Huge bills are paid by us but the delinquent working of mtnl will never improve. Please do me justice and favour and have my phone restored. Thanks

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

May 31, 2017

Updated by pl khushu My landline hone is dead fro the last six days. The phone no is 26972031. It is located at C-406, Sarita Vihar, New Delhi. Complaint no is 330. Please have it restored.

May 31, 2017

Updated by pl khushu My land line no 26972031 is dead form the last six days. The complaint no is 330. No body is bothered to restore it. please get it restored.

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We are consumer of mtnl phone No.22779564 with caller ID situated in East Vinod Nagar since 1998. Out telephone set was broken four months ago and not working. We comlained numerously during four month and you can see the record. MTNL di not replace the telephone set inspite of repeated complaints . Please re[;ace our telephone set or we have not alternative except to surrender .

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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Address: 110086

I line at flat no. 210, pocket -7, sector 21, rohini new delhi. My mtnl delhi land line no. 27582329 remained faulty from 25.12.16 to 24.01.17. Complaint no. Was 1005 dated 29.12.16. But bill was sent for the period. Now my landline disconnected due to non payment. Kindly arrange to wave off the bill for the period and restore my phone.
Regards
I p garg
[protected]

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Address: New Delhi, Delhi, 110092

To
The general manager,
Mtnl
New delhi

Sub: regarding disconnect of land line & broad band mtnl connection
Ref: telephone no.22423106 ca no. [protected]

Dear sir,

I hereby request you to kindly disconnect all services for my telephone no[protected]Ca no.[protected]) with effect from 31.05.2017.

Kindly note, further billing will not be paid by me after...

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Address: Mumbai City, Maharashtra, 400037

Website: www.mtnl.com

Hi im harshala sonawane my outgoing call has been barred i kindly want to activate the service of outgoing calls as soon as possible its urgent my landline number is[protected] this is the reflection of poor customer service kindly look onto and resolve the issues as soon as possible. Every day we call to customer care no they issuse the new complaint number but the problem still exits. Request u to do needful.

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Address: Thane, Maharashtra, 400606

Website: www.mtnl.in

Sir,
My Parents being old age cannot frequently come to MTNL Office for lodging complaint. I have lodged complaint with MTNL online complaint # 6835 on Tuesday 16 05 2017 and earlier last week as well. But no resolution. Have received the Bill amount of Rs 1300 INR as informed to me by my parents. Request to provide resolution by repairing the fault on Top Most Priority.

Thank You.

Best Regards,

Sandeep S Baviskar

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110075

Website: www.mtnldelhi.in

Dear Sir,

I had already submitted a written complaint in March 2017 with MTNL, Dwarka, Sector-7, New Delhi 110075 that I do not want the additional services viz. Music and Games for which a separate charge @ Rs.185-73 and Rs.92.40 has been in every bill including the recent bill No. [protected] dated 13-May-2017.

I do not want the above services and I will not pay for the same since I had already requested the concerned MTNL office through a written complaint to disconnect the services with immediate effect. If the action is not taken at your end is then it is the inefficiency of your organisation and I should not be penalised for this.

Please immediately rectify the error and send me a revised bill without above charges and communicate to me in writing that necessary action has been taken at your end.

Thanks and Regards

PR Srinivasan
Customer
Ph. No. 25088116

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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B

Bhavesh Ghanekar

from Mumbai, Maharashtra

May 15, 2017

Hi I am mtnl broadcast and my SIM card not working today what problem for network issue

M

Moni Shanker

from Jaipur, Rajasthan

May 19, 2017

Hi, my no is [protected].i never registered for any extra type of service, but u r deducting two rupees daily from my account.. Do the needful to unsubscribe and send my money back. I tried 1090 as told by customer care... But no is not reachable... Do the needful at the earliest.

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Address: New Delhi, Delhi, 110025

Website: mtnl

Please provide in coming/out going call details for my number[protected] for the period from 01 March17 to 31 March 17 on my E-mail
[protected]@gmail.com. My bill was for Rs679/-. But I am not sure who made the calls from my number and where calls were made. Barring few calls in my knowledge. 35 STD calls were made. please provide details.
Print

TELEPHONE NUMBER : 26921475 C.A.NUMBER : [protected]

BILL NUMBER :
[protected]
BILL DATE :
13-APR-2017

TO AVOID DISCONNECTION AND SURCHARGE
PAY BY DUE DATE :
3-MAY-2017

STD-ISD details of 26921475

Total No of calls = 35 Total charged calls = 366

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Address: New Delhi, Delhi, 011

Website: Dolphins, MTNL delhi

Without my consent mtnl sub2, bhakti sangeet is being subscribed without my consent and rupees 2 deducted every now and then on their own, illegally. Please unsubscribe and refund my money deducted illegally. I had tried 1503 also, i do not know what is the use of 1503, the lady sitting there tellse me to unsubscribe, but i am not able to do it, without further hearing she disconnects. It is also very difficult to connect 1503. I am fed up on complaining because no body is solving my problem. Please unsubscribe and refund my money deducted illegally

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Address: New Delhi, Delhi, 110025

V. B. Gupta
(Former judge, delhi high court) & former
Judicial member, national consumer disputes
Redressal commission, delhi

Dated: -27th april, 2017

The general manager
Mahanagar telephone nigam limited
Okhla telephone exchange
Building, main mathura road
New delhi - 110019

The undersigned is having landline connection number 26324844, consumer no. [protected] with tariff plan: freedom 699 combo plan under category non-oyt general installed at my residence, a-70 new friends colony, new delhi – 110065.

Since i do not want to continue with ‘tri band’, it is requested that it be disconnected forthwith.

(V. B. Gupta)

Residence: a-70, new friends colony, new delhi – 110025
Contact no.: [protected] email: [protected]@yahoo.co.in

May 17, 2017

Complaint marked as Resolved

No action has been taken so far. Justice V.B. Gupta

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

May 11, 2017

Updated by V.B. Gupta No response received to our complaint dated 27th April, 2017 so far this for information.

Justice V B. Gupta. A_70, new friends colony. N. Delhi

May 12, 2017

Updated by V.B. Gupta What is the status of our Complaint as no reply has been received till date.

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G

gaddibaddi

from Mumbai, Maharashtra

May 12, 2017

My name is Anuj Bajpai. My MTNL landline telephone number is 27723558. I want the incoming calls and outgoing calls details for the month of April 2017.

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Address: Mumbai City, Maharashtra

I want all outgoing call details of my telephone no. 28890786, CA no. [protected] for the period 1.3.17 to 31 .3.17 .. From last month i am getting exorbitant bill amount. This month chargeable calls are 608 among which there are only 33 std calls. Hence i wanted to know the details of outgoing calls so that i will know who is using our landline without my information.

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A

Ajay43

from Delhi, Delhi

Apr 21, 2017

Please sir/mam
Provide me this no . Duplicate sim.
[protected].
Thank you

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