Claimed

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Updated: Oct 28, 2025
Complaints 2915
Resolved
930
Unresolved
1985
Contacts

File a complaint to Mahanagar Telephone Nigam [MTNL]

Having problems with Mahanagar Telephone Nigam [MTNL]?

File a complaint and get it resolved by Mahanagar Telephone Nigam [MTNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
madhvi_10021972
from Delhi, Delhi
Jun 22, 2017
Report
Copy

Address: New Delhi, Delhi, 110093
Website: Indian Consumer Complaints Forum New Complaint

Dear sir/madam

I madhvi devi, want to return the modem and landline of mtnl. My mtnl telephone no. Is 22817270 with ca no. [protected], and my registration no. Of this broadband is elr13008737. My mobile no. Is [protected] and my adrs. Is d-1027/a, gali no.10, ashok nagar, shd., delhi-93.
And there are some personal issues for disconnection. I'll be glad if you can disconnect the connection as soon as possible.
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    nites80
    from Mumbai, Maharashtra
    Jun 21, 2017
    Report
    Copy

    Address: Mumbai City, Maharashtra, 400055

    My telephone no. 26689325.
    Housila prasad mishra
    On[protected] someone withdraw a money from my bank account and i already raised a police complaint about that fraud transaction.
    But yesterday i got call from one no. He said that if you going to complaint against for that withdrawal i will withdraw all of your money from bank account.

    That's why i need a call details or no. So that i can raised complaint against that no. Please provide incoming call details of[protected].
    Please send me asap.
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      akshay basant
      from Karnal, Haryana
      Jun 19, 2017
      Report
      Copy

      Address: 110037

      I applied for a new broadband connection on 4/5/2017 with application number 34886628 and name manish pankaj.
      On 5/5/2017 a got a confirmation call form mtnl and on 7/5/2017 mr. Sharad
      ([protected]) kumar collected the document along with rs 500.
      And after 3 days the informed me that they cannot provide the connection at my address and told me that i will get the money within a week. But now its more than a month still i haven't recieved my money.
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
      Our CA no. [protected] and phone number 27455794 has received bill of Rs. 947/- which we think is wrong. We are not calling anywhere from our landline as we all have our mobile phones. Already I have sent an email asking for itemised bill or proove that why this much bill amount.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        nbma
        from New Delhi, Delhi
        Jun 13, 2017
        Report
        Copy

        Address: New Delhi, Delhi, 110057

        Dear sir/madam,

        Our telephone nos 26155620 and 26152950 are dead for more than two weeks.

        Complaints have already been registered by us regarding the above nos. Below are the details for the same:-

        26155620 – complaint no. 356 (Complaint registered on 27.05.17)

        26152950 – complaint no. 342 (Complaint registered on 5th june 2017)

        I regret to inform that till date (I. E., 13th june 2017), nobody in mtnl is bothered to rectify the problem.

        Please take necessary action urgently as we are facing problems due to non-communication and also inform timeline for rectification.

        Thanking you,

        Bhavna.
        Narayan bansal mathur associates pvt. Ltd.
        18 poori marg, vasant vihar
        New delhi - 110057
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
        My Mtnl sim No.[protected] is not working. This time I am in Mumbai. Is there any service center in Malad(west), Mumbai.
        Thanks
        Adesh Raparia
        My broadband no. 24604520 is unserviceable since a week, 4 times reported, but complaint is getting nullified without resolving.
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          akndelhi
          from Delhi, Delhi
          Jun 12, 2017
          Report
          Copy

          Address: New Delhi, Delhi, 110095
          Website: mtnldelhi.in

          We have two telephone connection under combo plans c. A. No.[protected] and [protected] (Phone nos. Ending with xxxxx972 and xxxxx970) we are tired lodging complaints several times but failed. No phone line as well as no broadband are working for both the telephones.

          Now, since we have no hopes of those two connections will ever work, we request you to kindly disconnect both 18 years old connections. This is last bill we have paying and clearing all dues, now we will stop paying bills of those numbers unless and untill the connection works fine.
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
          Jun 29, 2017
          Updated by akndelhi
          Still both phones and broadbands are dead. There is no use of registering complain on MTNL website as well as no action taken even after lodging complaint here on consumer complaint forum.
          Jun 29, 2017
          Updated by akndelhi
          When i checked my earlier complaint status on MTNL website, surprisingly both the complaints were marked CLOSED/RESOLVED while the phones are still dead and not working.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            Desh Kumar Kaushik
            from Noida, Uttar Pradesh
            Jun 12, 2017
            Report
            Copy

            Address: New Delhi, Delhi, 110044
            Website: m t n l delhi billdesk.com

            Dear sir/maddum
            My name is ankur kaushik &my s b i a/c no. Is [protected] mohan corprative branch code 16106.
            I paid my mtnl telephone bill by online banking on 30th may 2017. But transaction failed & amount rs. 871.00 detected from account then i complaining at branch then sbi staff say we don't know about online banking so we can't provide information about this.
            Kindly provide some information about this transaction for refund amount as soon as possible.
            Regards
            Ankur kaushik
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
            Dear Sir/ Madam,

            I have log a complained past week many times, Still no technician attended the issue.
            Can you tell me there is any issue from my side, that you people are not attending the call.

            Details,
            Number: 25661804
            Bhandup west, 6/7 Village Road anil anad estate. 40078

            Regards,
            Gnyanraj Nadar
            [protected]
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              birendra singh Negi
              from Delhi, Delhi
              Jun 12, 2017
              Report
              Copy

              Address: 110003

              Sir,

              Since last 4 months my mobile balance is deducting rs.10 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 10 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub10.
              I have some sms received:-
              I) dear subscriber thanks for choosing gold pack. You have been charged rs, 10 for 2 days
              Ii) dear subscriber, you have been charged rs.10 for bollywood actress subscription pack.

              Please check my complaint
              My mobile no.[protected]
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
              Jun 12, 2017
              Updated by birendra singh Negi
              Sir,

              Since last 4 months my mobile balance is deducting rs.10 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 10 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub10.
              I have some sms received:-
              i) Dear subscriber thanks for choosing Gold pack. You have been charged Rs, 10 for 2 days
              ii) Dear subscriber, you have been charged rs.10 for Bollywood Actress subscription pack.

              Please check my complaint
              My mobile no.[protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                somya dhingra
                from New Delhi, Delhi
                Jun 9, 2017
                Report
                Copy

                Address: 110027
                Website: billalert.mtonl.net.in

                I made a payment of rs 300 for mtnl bill tody the money has been deducted from my account but the bill is unpaid yet.
                As there was a server problem or an internet problem.
                Below i have attached an image of the deducted rs 300 amount
                Customer number [protected]
                Phone number is 25459699
                Bill number is [protected]
                Kindly tell me how will the refund be made
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                Jun 09, 2017
                Updated by somya dhingra
                Can you please update me asap on the issue
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Janardhan Swamy Shirimalla
                  from Noida, Uttar Pradesh
                  Jun 7, 2017
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Gautam Buddh Nagar, Uttar Pradesh

                  I am using dolphin post paid service with nos [protected] and [protected] of my life ldelhi. Both the nos. Are not accessible to idea mobile public net work and unable to receive emails since 20 days previously it wais working fine. Complained with manly call center. Eye wash reply stating that there is a net work problem in manley system. Can some body thro light on this issue and redress early please. The idea nos are also working for other family members in the same vicinity.
                  Janardhan swamy
                  Dgm retd bsnl
                  Co new delhi
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                  Jun 07, 2017
                  Updated by Janardhan Swamy Shirimalla
                  Not addressed
                  Hi Janardhan,

                  We are here to help you. We request you to provide us with your Idea number as we were unable to locate your above given numbers.

                  Regards,
                  Mahindra
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    pl khushu
                    from Gurgaon, Haryana
                    Jun 7, 2017
                    Report
                    Copy

                    Address: 110076

                    My telephone no 26972031 is dead since[protected]. Complaint no is 330 dated[protected]. No body in the mtnl is bothered to restore it. Should i now approach the hon;ble prime minster's' office for restoring it. It is height of delinquency. How and when my complaint is attended to is a million dollar question. What are the people in mtnl doing is not understood. The concerned minstry should take a serious note of my complaint. Does it mean that there is a lot of corruption in mtnl or does it mean that people serving in mtnl do not do their job fully well. Please stop this red tape.
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Naresh kumarSachdeva
                      from Noida, Uttar Pradesh
                      Jun 3, 2017
                      Report
                      Copy

                      Address: New Delhi, Delhi

                      I m going to my uncle*s house &and i dont know when my ph has been or happend something with me today i when i am searching it then i rememberd that something is happend with me

                      And when i am going naa then i feeling ke yaar merii pocket se kuch nikal rhaa h kk naa shall i gave you the adress or not

                      And pls block it when you are avalable with you computer kk
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                      Jun 03, 2017
                      Updated by Naresh kumarSachdeva
                      today i when i am searching it then i rememberd that something is happend with me

                      And when i am going naa then i feeling ke yaar merii pocket se kuch nikal rhaa h kk naa shall i gave you the adress or not

                      And pls block it when you are avalable with you computer kk
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        pl khushu
                        from Gurgaon, Haryana
                        May 31, 2017
                        Report
                        Copy

                        Address: 110076

                        My phone no 26972031 is dead for the last six days. Complaint no is 330. It has not been restored so for. Please have it restored. I live at c-406 sarita vihar new delhi. It is so unfortunate that the working of mtnl is so slow that even after six days my telephone has not been restored. Should this also be referred to the honourable prime minster of india. How sad. Huge bills are paid by us but the delinquent working of mtnl will never improve. Please do me justice and favour and have my phone restored. Thanks
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                        May 31, 2017
                        Updated by pl khushu
                        My landline hone is dead fro the last six days. The phone no is 26972031. It is located at C-406, Sarita Vihar, New Delhi. Complaint no is 330. Please have it restored.
                        May 31, 2017
                        Updated by pl khushu
                        My land line no 26972031 is dead form the last six days. The complaint no is 330. No body is bothered to restore it. please get it restored.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          O
                          ocdogra
                          from Noida, Uttar Pradesh
                          May 24, 2017
                          Report
                          Copy

                          We are consumer of mtnl phone No.22779564 with caller ID situated in East Vinod Nagar since 1998. Out telephone set was broken four months ago and not working. We comlained numerously during four month and you can see the record. MTNL di not replace the telephone set inspite of repeated complaints . Please re[;ace our telephone set or we have not alternative except to surrender .
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            I
                            I.P. Garg
                            from Thanesar, Haryana
                            May 22, 2017
                            Report
                            Copy

                            Address: 110086

                            I line at flat no. 210, pocket -7, sector 21, rohini new delhi. My mtnl delhi land line no. 27582329 remained faulty from 25.12.16 to 24.01.17. Complaint no. Was 1005 dated 29.12.16. But bill was sent for the period. Now my landline disconnected due to non payment. Kindly arrange to wave off the bill for the period and restore my phone.
                            Regards
                            I p garg
                            [protected]
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              mtnl106
                              from Delhi, Delhi
                              May 19, 2017
                              Report
                              Copy

                              Surrender of landline and broadband connection

                              Address: New Delhi, Delhi, 110092

                              To
                              The general manager,
                              Mtnl
                              New delhi

                              Sub: regarding disconnect of land line & broad band mtnl connection
                              Ref: telephone no.22423106 ca no. [protected]

                              Dear sir,

                              I hereby request you to kindly disconnect all services for my telephone no[protected]Ca no.[protected]) with effect from 31.05.2017.

                              Kindly note, further billing will not be paid by me after...
                              Helpful
                              19 other people found this review helpful
                              19 found this helpful
                              5 Comments
                              Report
                              Copy
                              H
                              Harshala Sonawane
                              from Mumbai, Maharashtra
                              May 19, 2017
                              Report
                              Copy

                              Address: Mumbai City, Maharashtra, 400037
                              Website: www.mtnl.com

                              Hi im harshala sonawane my outgoing call has been barred i kindly want to activate the service of outgoing calls as soon as possible its urgent my landline number is[protected] this is the reflection of poor customer service kindly look onto and resolve the issues as soon as possible. Every day we call to customer care no they issuse the new complaint number but the problem still exits. Request u to do needful.
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Suresh Baviskar
                                May 17, 2017
                                Report
                                Copy

                                Address: Thane, Maharashtra, 400606
                                Website: www.mtnl.in

                                Sir,
                                My Parents being old age cannot frequently come to MTNL Office for lodging complaint. I have lodged complaint with MTNL online complaint # 6835 on Tuesday 16 05 2017 and earlier last week as well. But no resolution. Have received the Bill amount of Rs 1300 INR as informed to me by my parents. Request to provide resolution by repairing the fault on Top Most Priority.

                                Thank You.

                                Best Regards,

                                Sandeep S Baviskar
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pr.srinivasan
                                  from Delhi, Delhi
                                  May 15, 2017
                                  Report
                                  Copy

                                  Address: New Delhi, Delhi, 110075
                                  Website: www.mtnldelhi.in

                                  Dear Sir,

                                  I had already submitted a written complaint in March 2017 with MTNL, Dwarka, Sector-7, New Delhi 110075 that I do not want the additional services viz. Music and Games for which a separate charge @ Rs.185-73 and Rs.92.40 has been in every bill including the recent bill No. [protected] dated 13-May-2017.

                                  I do not want the above services and I will not pay for the same since I had already requested the concerned MTNL office through a written complaint to disconnect the services with immediate effect. If the action is not taken at your end is then it is the inefficiency of your organisation and I should not be penalised for this.

                                  Please immediately rectify the error and send me a revised bill without above charges and communicate to me in writing that necessary action has been taken at your end.

                                  Thanks and Regards

                                  PR Srinivasan
                                  Customer
                                  Ph. No. 25088116
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                  Hi I am mtnl broadcast and my SIM card not working today what problem for network issue
                                  Hi, my no is [protected].i never registered for any extra type of service, but u r deducting two rupees daily from my account.. Do the needful to unsubscribe and send my money back. I tried 1090 as told by customer care... But no is not reachable... Do the needful at the earliest.
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Z
                                    zeya17
                                    from Noida, Uttar Pradesh
                                    May 15, 2017
                                    Report
                                    Copy

                                    Address: New Delhi, Delhi, 110025
                                    Website: mtnl

                                    Please provide in coming/out going call details for my number[protected] for the period from 01 March17 to 31 March 17 on my E-mail
                                    [protected]@gmail.com. My bill was for Rs679/-. But I am not sure who made the calls from my number and where calls were made. Barring few calls in my knowledge. 35 STD calls were made. please provide details.
                                    Print


                                    TELEPHONE NUMBER : 26921475 C.A.NUMBER : [protected]

                                    BILL NUMBER :
                                    [protected]
                                    BILL DATE :
                                    13-APR-2017

                                    TO AVOID DISCONNECTION AND SURCHARGE
                                    PAY BY DUE DATE :
                                    3-MAY-2017

                                    STD-ISD details of 26921475

                                    Total No of calls = 35 Total charged calls = 366
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      vcsekhar
                                      from Delhi, Delhi
                                      May 14, 2017
                                      Report
                                      Copy

                                      Address: New Delhi, Delhi, 011
                                      Website: Dolphins, MTNL delhi

                                      Without my consent mtnl sub2, bhakti sangeet is being subscribed without my consent and rupees 2 deducted every now and then on their own, illegally. Please unsubscribe and refund my money deducted illegally. I had tried 1503 also, i do not know what is the use of 1503, the lady sitting there tellse me to unsubscribe, but i am not able to do it, without further hearing she disconnects. It is also very difficult to connect 1503. I am fed up on complaining because no body is solving my problem. Please unsubscribe and refund my money deducted illegally
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit