Claimed

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
Contacts

File a complaint to Mahanagar Telephone Nigam [MTNL]

Having problems with Mahanagar Telephone Nigam [MTNL]?

File a complaint and get it resolved by Mahanagar Telephone Nigam [MTNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nishit Jain
from New Delhi, Delhi
Jun 13, 2022
Report
Copy

Address: MTNL Telephone Exchange Pusa Road

Hi, my mtnl landline is dead for a long time. I need a technician's help to check and fix it. I visited mtnl telephone exchange on 25-May-2022 and lodged a complaint. However, no technician has come to check. The people at the telephone exchange ask to wait and say that somebody will come. But it's 13-June-2022 when I'm writing here. Still nobody has attended the complaint. I really don't know what action to take now. Please help.

Complaint number: 65
Date of complaint: 25-May-2022
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Ghata Saxena
    Jun 13, 2022
    Report
    Copy

    I have made 2 online recharge of Rs. 75(sim validity) and Rs. 10 (top up voucher) on MTNL mobile no. in the month of may 2022 but recharge was not done. It showed a successful transaction but my sim validity is not extended. Please see screenshot from bank for transaction details. If recharge has failed then my amount should be credited to my bank account. Kindly take a serious note of the complaint do the needful urgently.
    +2 photos
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nil@Mtnl
      Jun 13, 2022
      Report
      Copy

      My MTNL Sim Card is disabled ([protected])
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        vnrgn
        Jun 12, 2022
        Report
        Copy

        Dear Sir,

        Please let me know when you are sending the MTNL Bill through my registered email id: [protected]@gmail.com. Also please provide the reason for discontinuing sending the bills through e mail. An urgent response Is highly appreciated. Thanks & Regards.
        R. G. Nayyar
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Devu Doshi
          from Mumbai, Maharashtra
          Jun 9, 2022
          Report
          Copy

          Address: Malad

          I have surrendered our telephone number[protected] with the instrument for which I had applied for refund of the deposit amount and extra charges levied on us by the company for extra 3-4 months.
          The date of surrender is 21st april 2021 which is more than a year. But still we have not received any refund amount for the same.
          Hereby I am attaching the photos regarding the surrender form and complaint letter of the same.
          I Request you to look into the matter and do the needful at the earliest.
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shanti Juyal
            Jun 8, 2022
            Report
            Copy

            Address: Delhi Shahdara Railway Station

            Shahdara railway station landline phone [protected] is dead for many days.
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Apubarc
              from Mumbai, Maharashtra
              Jun 4, 2022
              Report
              Copy

              Dear Sir/Madam,

              I have surrendered my MTNL connection landline no. 20857997 and FTTH on 21/02/2022 due to change in address. My past address was 701 Akashratna, Anushaktinagar, Mumbai 400094.

              I have submitted the instruments to the MTNL office at Anushaktinagar, Mumbai and then submitted the copy of the acknowledgement receipt (attached) to the Mankhurd MTNL exchange office at Chembur Naka. They stamped the receipt and asked me to take a photograph of it.

              Please find attached the stamped receipt.

              I have paid the bill befring surrendering the connection.

              To my surprise I have again received a bill for the Telephone number 20857997.

              Please do the needful and disconnect the connection in my name.

              Best regards
              Apu Sarkar
              Mobile [protected]
              Present Address: 503 Sidhivinayak Opulence
              Deonar
              Govandi East
              Mumbai 400088
              +1 photos
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                vicky2021
                Jun 4, 2022
                Report
                Copy

                Address: Delhi

                My complaint docket number is 148 dated 24th may 2022 but the complaint has not been resolved yet.

                my landline phone is dead and the broadband is also not working since last 15 days.

                please fix the problem asap thanks

                phone number is :[protected]***
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pardeep Sharma gggggggggg
                  Jun 4, 2022
                  Report
                  Copy

                  Im having dolphin sim with number [protected]. It is not working. I have recharged it many times. It cuts the money only but no recharge, no network on sim. I tried every way possible to reach customer care but i cannot get any customer care on call. Pls help me out as soon as possible and also make your customer cares available on phone. Pls let me know on my mail id [protected]@gmail.com
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    cjbakshi
                    from Mumbai, Maharashtra
                    Jun 1, 2022
                    Report
                    Copy

                    Address: mumbai

                    Sir,
                    i surrendered my telephone connection (no[protected], and submitted the instrument and all accessories to the exchange at Lallubhai park, andheri west, mumbai on 15.09.2020.

                    inspite of following up, i have yet to receive my proceeds.
                    kindly help
                    +1 photos
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prai Kv
                      May 31, 2022
                      Report
                      Copy

                      Address: Delhi

                      The MTNL mobile network is not working for a month now. How can a mobile service provider in national capital function like this.
                      I'm residing at delhi cantt
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        May 30, 2022
                        Report
                        Copy

                        Pravin kale
                        balkrishna society, 17 / 31 krishnakamal bldg .
                        b cabin rd., naupada, thane west
                        landline no. 25424064
                        ca no. [protected]
                        to
                        mtnl mumbai
                        sir
                        my landline phone is dead since last 2 months. i lodged complaint
                        and sent 3/4 reminders . no reply . please look into the matter at earliest .
                        second : i paid my telephone bill from 1/4/22 to 30/4/22 TWICE. one online and second through the bank of baroda thane .. please either refend or adjust in next bill .
                        thank you
                        regards
                        pravin kale
                        mob. no. [protected]
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          manzil1
                          from Mumbai, Maharashtra
                          May 29, 2022
                          Report
                          Copy

                          Address: mumbai

                          Sir i have ported 2 no. to mtnl mumbai but sms and data service are not working and even there is no option to talk with coustomer care representative
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Balkrishna Hajarilal Vora
                            May 27, 2022
                            Report
                            Copy

                            Address: MTNL, Mumbai

                            Complaint for the deadline (Landline)
                            I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response.

                            The time taken to resolve the complaint by MTNL seems as if they are still operating in the year 1985. As far as customer service is concerned, MTNL doesn't know the meaning of customer service & the Indian Govt. at present should dispose off the company if at all they find the buyer.

                            Pathetic state of affairs by this company.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              minal madav
                              May 27, 2022
                              Report
                              Copy

                              Have recharged Rs245 for sim validity extension, but they have just started my outgoing services. incoming services are still discarded.
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Consomer11111
                                May 24, 2022
                                Report
                                Copy

                                No network on SIM. No prior initimation. How can we carry out any bsnking transaction in this digital world when all OTPS come by SMS.
                                Docker number [protected]
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  priteshpanchigar
                                  May 23, 2022
                                  Report
                                  Copy

                                  Address: Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli, Mumbai- 400018

                                  Hi,
                                  This is to inform you that I disconnected MTNL and I applied for security refund of MTNL in 2019 and Did not get it till now.

                                  I have attached the cancel cheque and sent to mtnl official refund ID as per instructed by mtnl employee but nothing happened.

                                  Please check and Process refund as soon as possible.

                                  Required Information
                                  Name : Pankaj Panchigar
                                  telephone no[protected]

                                  CA no - [protected]
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                  As expected from MTNlL, a Non Privatized Govt Undetaking, the subsequent month’s bill ie for May, 2022 has not been sent through email. So again the same old story. I am not sure if MTNL listens only through Consumer Complaints.
                                  June 12, 2022

                                  Dear Sir,

                                  Please let me know when you are sending the MTNL Bill through my registered email id: [protected]@gmail.com. Also please provide the reason for discontinuing sending the bills through e mail. An urgent response Is highly appreciated. Thanks & Regards.
                                  R. G. Nayyar
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    I had registered for my Telephone Bills for my Landline number 28742566 on Jul 26, 2017 and I have been receiving my telephone bills through email at [protected]@gmail.com. I am surprised why you have stopped sending the bills thru email for the last 3-4 months? Such a slippage was noticed earlier also in the past. I request you to kindly ensure sending the bills through email at [protected]@gmail.com so that I can keep track of the bills and timely...
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy
                                    V
                                    vnrgn
                                    May 21, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Not receiving MTNL bills at my registered email for the last 3 months

                                    MTNL — NOT RECEIVING BILLS FOR TYHE LAST 3 MONTHS
                                    I had registered for receipt of my Telephone Bills for my Landline number (Protected) in Jul, 2017 and I have been receiving my telephone bills through email at my registered e-mail address ([protected]@gmail.com). I am surprised why MTNL has stopped sending the bills thru email for the last 3 - 4 months? Such a slippage was noticed earlier also in the past. I request MTNL to kindly...
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    B
                                    Balkrishna Hajarilal Vora
                                    May 18, 2022
                                    Report
                                    Copy

                                    Address: B-501, Navkar Pearl, Natakwala Lane, Borivli (W), Mumbai-400092

                                    I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit