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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Apr 13, 2025

Complaints 2912

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930

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1982

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

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Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 7

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I have made 2 online recharge of Rs. 75(sim validity) and Rs. 10 (top up voucher) on MTNL mobile no. in the month of may 2022 but recharge was not done. It showed a successful transaction but my sim validity is not extended. Please see screenshot from bank for transaction details. If recharge has failed then my amount should be credited to my bank account. Kindly take a serious note of the complaint do the needful urgently....

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My MTNL Sim Card is disabled ([protected])...

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Dear Sir,

Please let me know when you are sending the MTNL Bill through my registered email id: [protected]@gmail.com. Also please provide the reason for discontinuing sending the bills through e mail. An urgent response Is highly appreciated. Thanks & Regards.
R. G. Nayyar...

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Address: Malad

I have surrendered our telephone number[protected] with the instrument for which I had applied for refund of the deposit amount and extra charges levied on us by the company for extra 3-4 months.
The date of surrender is 21st april 2021 which is more than a year. But still we have not received any refund amount for the same.
Hereby I am attaching the photos regarding the surrender form and complaint letter of the same.br...

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Address: Delhi Shahdara Railway Station

Shahdara railway station landline phone [protected] is dead for many days....

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Dear Sir/Madam,

I have surrendered my MTNL connection landline no. 20857997 and FTTH on 21/02/2022 due to change in address. My past address was 701 Akashratna, Anushaktinagar, Mumbai 400094.

I have submitted the instruments to the MTNL office at Anushaktinagar, Mumbai and then submitted the copy of the acknowledgement receipt (attached) to the Mankhurd MTNL exchange office at Chembur Naka. They stamped the...

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Address: Delhi

My complaint docket number is 148 dated 24th may 2022 but the complaint has not been resolved yet.

my landline phone is dead and the broadband is also not working since last 15 days.

please fix the problem asap thanks

phone number is :[protected]***...

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Im having dolphin sim with number [protected]. It is not working. I have recharged it many times. It cuts the money only but no recharge, no network on sim. I tried every way possible to reach customer care but i cannot get any customer care on call. Pls help me out as soon as possible and also make your customer cares available on phone. Pls let me know on my mail id [protected]@gmail.com...

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Address: mumbai

Sir,
i surrendered my telephone connection (no[protected], and submitted the instrument and all accessories to the exchange at Lallubhai park, andheri west, mumbai on 15.09.2020.

inspite of following up, i have yet to receive my proceeds.
kindly help...

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Address: Delhi

The MTNL mobile network is not working for a month now. How can a mobile service provider in national capital function like this.
I'm residing at delhi cantt...

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Pravin kale
balkrishna society, 17 / 31 krishnakamal bldg .
b cabin rd., naupada, thane west
landline no. 25424064
ca no. [protected]
to
mtnl mumbai
sir
my landline phone is dead since last 2 months. i lodged complaint
and sent 3/4 reminders . no reply . please look into the matter at earliest .
second : i paid my telephone bill from 1/4/22 to 30/4/22 TWICE. one online...

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Address: mumbai

Sir i have ported 2 no. to mtnl mumbai but sms and data service are not working and even there is no option to talk with coustomer care representative...

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Address: MTNL, Mumbai

Complaint for the deadline (Landline)
I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response.

The time taken to resolve the complaint by...

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Have recharged Rs245 for sim validity extension, but they have just started my outgoing services. incoming services are still discarded....

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No network on SIM. No prior initimation. How can we carry out any bsnking transaction in this digital world when all OTPS come by SMS.
Docker number [protected]...

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Address: Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli, Mumbai- 400018

Hi,
This is to inform you that I disconnected MTNL and I applied for security refund of MTNL in 2019 and Did not get it till now.

I have attached the cancel cheque and sent to mtnl official refund ID as per instructed by mtnl employee but nothing happened.

Please check and Process refund as soon as possible.

Required Information
Name : Pankaj Panchigar
telephone no[protected]br...

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I had registered for my Telephone Bills for my Landline number 28742566 on Jul 26, 2017 and I have been receiving my telephone bills through email at [protected]@gmail.com. I am surprised why you have stopped sending the bills thru email for the last 3-4 months? Such a slippage was noticed earlier also in the past. I request you to kindly ensure sending the bills through email at [protected]@gmail.com so that I can keep track of the bills and timely...

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MTNL — NOT RECEIVING BILLS FOR TYHE LAST 3 MONTHS
I had registered for receipt of my Telephone Bills for my Landline number (Protected) in Jul, 2017 and I have been receiving my telephone bills through email at my registered e-mail address ([protected]@gmail.com). I am surprised why MTNL has stopped sending the bills thru email for the last 3 - 4 months? Such a slippage was noticed earlier also in the past. I request MTNL to kindly...

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Address: B-501, Navkar Pearl, Natakwala Lane, Borivli (W), Mumbai-400092

I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response....

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I had made a bill payment through credit card of landline no[protected], it was failed but amount got debited from my card. Later i paid the bill but the amount which got debited previously was not reversed. I have mentioned the details of failed transaction below.
Date of transaction - 07/05/2022
Time : 13:42
Amount - 1799
Transaction id - [protected]
Mode of payment - credit card
Name of the...

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