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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Apr 13, 2025

Complaints 2912

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930

Unresolved

1982

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Recently resolved complaints

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

Featured stories

Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 8

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Before it was the same just two lines of network but now there is zero network and then worst customer support I have ever seen last week I had complaint about the issue about the network but till now nothing is solve and now the 5% network also gone what is the problem is there any issue with the network they don't even inform if a person have to port to other network from dolphin it is not even possible as there is not even single network...

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Sms pack Rs 31 but still out going sms services cannot use on my number...

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I am unable to send messages from my dolphin mobile no. To anyone. I have balance and i am receiving calls
but not able to send messages. It keeps showing message failed again and again. Please look into this matter....

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Address: K 2122, Ground Floor, C R Park, New Delhi 110019

I am senior citizen of 94 years age and unable to use mobile and entirely dependent on landline MTNL Delhi[protected].

I have made online complain on 29.04.2022 till date there is no response.

the details of complaint is as follows:

Telephone Complaints
Telephone No: 26274015
Docket No: 9
Complaint date : 4/29/2022 9:9:5
Exchange : CRP
Complaint Type : DEAD PHONEbr...

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There is a defunct telephone pole in front of my house that has been creating problems and taking space.

Address - C2 block Janakpuri, New Delhi - 110058.

Pole in front of C2/283 Janakpuri, New Delhi - 110058.

Please get this removed....

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Address: Andheri

Scam
deductions of Rs 7 without any requests for services
Charged Rs 7 for no download
I was charged of Rs.7 by your Number[protected] without downloading anything which is very disgusting.
I got a message from 'MM-MCNVRG' which said "Your one time password for wallpaper service is ****". Within a minute, i got another message from[protected] that said, "Dear User, Thank you for downloading. You have been charged...

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Executive of MTNL taken money from me of 2800 and now neither answering my call nor receiveing my phonr...

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Website: Mahanagar tele

Respected Sir,

I Shamsher Singh would like to get my Landline connection :[protected] disconnected permanently. The reason for the disconnection is my landline no. 27305130 always remain dead even after successful bill payment sometime complaint portal also not responding.

I request you to kindly acknowledge the application and disconnect landline number :[protected] on a priority basis.

I look...

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Address: vile parle mtnl

TO MTNL

This is to bring to your notice that I Mr Chandru Ramchandani was having MTNL landline no 26310855 we have discontinued the landline 4 years back in 2018 we have already paid cash amount at the of cancellation of service. (phone, landline & internet service)

After that we didn't received any outstanding bill till date.

This is first letter we have received after so many year from MTNL Branch...

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Address: MTNL, Luxmi Nagar Telephone Exchange, Delhi

To, Date: 4th May 2022.

The General Manager,
MTNL Luxmi Nagar / Chitra Vihar / Preet Vihar,
Delhi – 110092.

Sub: Regarding Disconnect of Land Line Connection
Ref: Telephone no.[protected] CA no. [protected]

Dear Sir,

I am 91 Years old and required your Land Line Connection at all times besides me to be used in case of any emergency, but unfortunately...

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Address: Bandra Mumbai

I have a MTNL phone in Mumbai which was disconnected 4 years ago.

I have been chasing with MTNL and they are not refunding me the amount.

My disconnected phone was[protected]

I need an urgent update...

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I, Meghji Madan Gada
This is to inform you that I disconnected MTNL and I applied for security refund of MTNL on 04 June 2021 and did not get it till now.

Please check and process refund as soon as possible.

Required Information
Name : Meghji Madan Gada
Telephone No : [protected]
If any information required please call on[protected]...

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My Landline was dead for almost a year, and after sending alot of emails the service was restored. Few months back I got an automated call from MTNL asking to pay the bills of the period my landline was dead. Now my landline is dead again, for two months now and there is no response from MTNL even after sending complain emails to them....

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I am on international roaming. I got SMS Roam activated but I am unable to use the services as the SIM is not getting registered to ZAIN network or any other network.

Pls help resolve this issue with my SIM, as I am facing lot of issues.

Thanks,

Kyamuddin....

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Hi,

I have ported recently to mtnl.
I am able to send sms but I am not able to receive any messages. It is creating a problem because I can't receive any OTP messages also....

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Address: Mumbai

Now a days I am facing this issue generally there isn't any network in my dolphin at home when I travel even at work place and the other carrier Sim has full network every where, they charge us a yearly amount and at least in return give us a proper network coverage. My location is mumbai
Sharing you a screen shot as I was writing this letter it show no network and other carrier has full network I tried everything to sort it out Kindly...

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Address: Mumbai

My landline No 25067607 is dead for the last three months. Request quick rectification.
Thanks...

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I, Meghji Madan Gada. My landline number is [protected].I had closed my telephone number. Please send refund of deposit amount immediately....

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Address: mumbai 400009

Hi,
This is to inform you that I disconnected MTNL and I applied for security refund of MTNL 29 Dec 2121 and Did not get it till now.

I have attached the cancel cheque and sent to mtnl official refund ID as per instructed by mtnl employee but nothing happened.

Please check and Process refund as soon as possible.

Required Information
Name : Ahmed.J.Jariwala
Telephone No : 022...

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Since last one month I am not able to get the dial tone in my landline number 25665431. Also not able to connect to the Internet . Already raised an issue any my complaint number is 5939. Requested to Kindly look into the issue ASAP....

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