Mahanagar Telephone Nigam [MTNL]
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 35%
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2663
COMPLAINTS
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Mahanagar Telephone Nigam [MTNL] Customer Care

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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
up
39
down
24

Fax:
Fax:
+91 11 2335 7777  

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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35%
Complaints
2663
Pending
0
Resolved
926
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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To
The Manager MTNL
Dear Sir
My Phone no. is not working for last 20 days. We tried to Submit complaint online on [protected] and [protected] bur system is not accepting the complaint. Please resolve the issue so that the Phone no. 26216383 should be operational.
Thanking You
Shiv Kumar Handa
Mobile No. [protected]
May 18, 2021

Complaint Status

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Dear Sir
My Phone no. 26216383 is not working for last 20 days. We tried to submit complain on 26442198 and 26212198 so many times but is not registering the complaint as your computor system is not working. Please Resolve the issue.
Shiv Kumar Handa
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    Sir/ Madam
    we had call so many time for the complain of tel. no. 26136161 is not working but no one came know 26136060...
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    No Net Phone dead
    May 17, 2021

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      16/05/2021
      To,
      The Manager,
      M.T.N.L.
      Malad (W),
      Mumbai – 400 064.

      Sir,...
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      Above phone numbers dead for several weeks. Complaints registered vide complaint numbers 100 and 101 dated 7/5/21 for numbers 26536316 and 26534969 respectively.No response despite heavy bills / charges by mtnl as compared to mobile numbers.Very poor service.No wonder the company is failing
      Regards,
      Sanjay Goel
      [protected]
      May 15, 2021

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        Complain No/ Service No - 79759
        Complain raised in Nov 2020.
        Complain accepted on 21 Jan 2021

        The number has still not shifted to a new residence. It's been more than 5 Months just Playing Bills and cannot use it.

        Request the team to look into this.
        5 Months still telephone line is not been moved to new address.
        May 14, 2021

        Complaint Status

        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
        Hello Team, Complaint submitted on 14th May 2021, Today it is 20th May 2021. No action taken by MTNL.
        Hello Team, Complaint submitted on 14th May 2021, Today it is 29th May 2021. No action taken by MTNL.
        Hello Team, Complaint submitted on 14th May 2021, Today it is 14th June 2021. No action taken by MTNL.
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          I can't send SMS & not getting SMS. I am using this sim from last 30 years +. Everywhere MTNL No.is registered in banks, Income...
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          DEAR SIR,
          MY LANDLINE TELEPHONE NUMBER IS[protected].i am unable to make a phone call to other numbers.
          PLEASE...
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          I have been writing mail for the closure of the account but no one has responded yet. The network connectivity of MTNL is...
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          My MTNL, Mumbai, landline no.[protected] is not working. Dial tone is not available. Sometimes, the phone rings and when lifted, ring continues until (perhaps) the ringing party ends the call. Please attend tothe fault without delay.
          May 07, 2021

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            I had surrender my mtnl phone[protected] to borivali telephone exchange on 1st feb 2021 with letter dt 1st feb 2021 duly acknowledged by them at sr no 563 requestingbthem to refund deposited of Rs 3000. They told me that I will get within 60 days . But yet not received
            I am a sr citizen of age 70 and need money for daily medical and other expenses.
            When I phone on mtnl mumbai number 28066788 account dept they say that mtnl has no fund to pay and refun of deposit pending from 2019.
            Please follow the matter to get refund.
            Rajnikant mehta
            May 06, 2021

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              No Dial Tone and my phone no. 25048141 is not working for last few days and customer care no is not responding at all- Shakuntala...
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              Refund security deposit amount rs.3000- of mtnl
              May 05, 2021

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                I had surrender mtnl land line phone of mumbai no 28990209 on 1st feb 2021 to borivali west telephone exchange. Till today I have not received deposit refund of Rs 3000 from mtnl
                Please look in to matter. Phone was in name of Rajnikant B Mehta
                May 04, 2021

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                  Dear sir,
                  My telephone number is 23701918 I paid my 2 bills of RS. 727.00 offline in morning on 4/05/2021 and my family member also paid it online later on .my payment id is 9078511 plz get me refund sir
                  Refund of payment
                  May 04, 2021

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                    Hi,
                    This is to inform you that I disconnected MTNL and I applied for security refund of MTNL on 11th December, 2020...
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                    My phone outgoing has not been working for 2 months as bank did not auto debit bills. Now all dues are fully paid and both incoming and outgoing are not working despite all bills being paid. The technician said the line is ok but the accounts department needs to give clearance and start line again
                    May 03, 2021

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                      My mobile sim is blocked with puk code. Kindly help me to unlock it.

                      Mobile No:- [protected]
                      May 02, 2021

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                        Have been receiving SMS every month that Rs. 7 have been deducted for downloading wallpaper service.

                        But I never subscribed for this service and this is nothing but simply a scam.

                        Screenshot of the SMS has been attached. I demand an immediate refund of the amount as early as possible.

                        Kamal Sachdeva
                        Illegal deduction of amount for service not subscribed
                        May 03, 2021

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