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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Apr 13, 2025

Complaints 2912

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930

Unresolved

1982

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Recently resolved complaints

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

Featured stories

Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 9

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Address: 101 unique tower bhaktidham mandir road chunabhatti sion Mumbai 22

You are requested to discontinue my landline 24050441 connection with immediate effect, as I have shifted to another location and the same is not required.
I went to your chembur branch office to submit my application in the month of March 2022 but neither anyone is responding to my request nor they are accepting my application.
Therefore, you are requested to do the needful.
Yours truly

Mrs. Pravina...

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I am having mtnl prepaid mobile connection, for last few days there is no network...

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Address: 8/B, Apollo Devi Society, Dixit road Vile Parle East

Dear Sir/Mam,

Good Day,

I have place a request to start my Landline connection nearly 6 months back.

I have visited Vile Parle (east) office 4/5 times to re request to restart my landline connection but till now my connection is not started.

My landline is still not started and I have been billed, this has happened twice as in month of January I have been charged and amount...

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Address: A13 Mohanraj Chs,Iraniwadi, Road#3,Kandivali West, Mumbai 400067

[protected] The dolphin mobile number on the name of Mr Prakash Talekar the service is not working.

The complaint number is [protected].

Please call [protected] for queries....

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Address: S g barve nagar, K 15 room no 7 ghatkopar, Ghatkopar west

Hi Team,
It's a very shameful thing that my father dilip Shrivastav aged 75 years a senior citizen is been mistreated by the Mtnl executives of ghatkopar west location.
None of the Mtnl executives are bothered to solve our landline issue which is not working from past one month.
My father has visited the Mtnl office several times submitted the complaint as well but his efforts were all in vain.
They are simply...

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Address: 100 ft road, near shiv mandir, shahdara, delhi

My organization's landline is not working since many months. I have been paying monthly bills and following up with MTNL since long time over call, physical office visits. Still, no use. My landline number is 228***55...

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My MTNL phone is not working since september 2021. I lodged complaints but they are deleting the complaint as addressed after 2 days without resolving. My complaints is not attending..kindly look into the matter..i am really unsatisfied with the service from last 2 years..if this will happening then i have to surrender my mtnl connection because of poor service.
MTNL no.- [protected]
By name- GEETA...

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Our Landline 26286580 is NOT WORKING for the past many months.
We complained and today received message saying "Your Complaint for Tel No : 26286580 with Dock No : 5234 is resolved."
But till date there is NO dial tone and we cannot make or receive calls....

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Address: C-1/12,Rana Pratap Bagh, Rana Pratap Bagh, Ashok Vihar, Delhi - 110007

I requested the refund for my MTNL security but i didnt get any update about the same.So kindly resolve my quiery ASAP..I want the security refund for the same....

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I had ported to mtnl trump prepaid in Dec 2021 since then i am not able to send sms.
Tried raising multiple tickets but no action taken so far.

Request to resolve issue at the earliest....

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Address: Interpole Technologies Pvy. Ltd. Level 2A sadguru darshan, New prabhadevi road, near samna press. Mumbai:- 400025

Please I want incoming and outgoing call logs of march 2022, our telephone no. 24364111, please share us the call logs asap....

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Address: 15th floor, Telephone House,MTNL Road, Prabhadevi, Dadar (West),Mumbai - 400 028

My MTNL Lanline number is 25129562.I have been your customer for 25 years. My tarriff plan is DSL399 Combo 2M which I am told provides for speed upto 6MBps. What I am getting as per test results was only 3.4 MBps as on 24.12.2021.On not finding any change in the internet speed from the 3 Mbps odd, I applied for a shift to a higher Billing Plan to get greater speed. The request was registered as[protected] on 3rd January 2022.January 11th 2022:...

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Address: 179/9 NEW KAILASH BHAWAN SION EAST MUMBAI 400022

We have recd payment outstanding from mtnl in march 2022,
our telphone number[protected] is not working since 1.5.2019
we have repeatdly given complaints for the same .
No proper reply was given to us, we had also visited the mtnl office at matunga fro our complaint,
the only excuse was the cable is faulty and mtnl does not have any money to relplace you may cancel the connection, nor they showed any interest...

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The Signal Strength is very poor in Majiwade Brindavan Shrirang scty, and even no network for 5 to 6 hours...

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Address: 745, jwala nagar shahdara

My no is 22301019. I have made many complaints online as well as to the roaming around lineman. But the lineman gives a dead smile to this like their line and the online complaints are closed without even checking it once whether its working or not. No action has been taken from 2 months but yes they send the bill as such there is no problem in the line....

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Address: 601, LA MARIE, JAI BHAVANI MATA ROAD,AMBOLI, MUMBAI-400058

I have lodged complaint on 23jan docket no.9304 ll and 4898 for broadband on 22/2/22 once again. They keep removing the complaint without attending to complaint. Personally complaint in writing given to mr.Siddesh at jogeshwari tel ex on 22/2/2022 but only bogus promises and line remains dead.
Line is dead as per him because mcgb did digging so there is cable fault. Why they require two months to dig and put new cable or repair cable...

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I have made an online recharge of Rs. 245 on MTNL mobile no. 8655xxxx03 on 13/03/2012 but recharge was not done and shown as failed. Please Refer Transaction ID WHMP[protected] from Mumbai.
If recharge has failed then my amount of 245 rupees should be credited to my SBI account. Kindly take a serious note of the complaint do the needful urgently....

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Hello,
I am trying to recharge my both ( two ) the MTNL numbers since last 10 days, surprisingly it is sussessful every time as per the message received after transaction however non of the time it get applied to my number.
I tried ( 75 Rs validity recharge, and now STV 153 ) . can some one help here not sure where this money goes and how could I get refund on this....

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Address: C 103 lig Flats Ashok vihar phase 4

I cleared all the dues for my mtnl landline number and i want the security refund of my landline number.Number [protected]...

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Address: C 103 lig Flats Ashok vihar phase 4

I had cleared all the dues for my mtnl landline number and i want the security refund so kindly resolve this matter asap....

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PLEASE REFUND THE SECURITY DEPOSIT AS SOON AS POSSIBLE.

CUSTOMER NO. 2060334455

TELEPHONE NO. 26523294

Tariff Plan: Xpress_UL_Combo_800