Mahanagar Telephone Nigam [MTNL] — bill amount deducted but no payment registered

Address:

15 chandrabhaga hostel, jnu, New Delhi, Delhi, 110067

On 27th june, i paid my mtnl bill through netbanking, the money got deducted from my account, but in the final page to show payment status, it said "oops something went wrong" however the money did not get reimbursed into my account.
The traction id as registered in my bank statement is cbpaytm - [protected][protected]. This for ph. No 26742749
Kindly look into the matter and reimburse the money