Mahanagar Telephone Nigam [MTNL] — Broadband and Landline

Address:

Sahar Complex, Andheri East, Mumbai

Worst Customer service experience ... I am a very old customer of MTNL Mumbai and have been using its Broadband and Landline services for a very long time now ... Lately, I have started facing problems with the internet connection and the landline doesn't work at all.

I have submitted complain for the same from the MTNL Portal which is yet not addressed after 30 days ...

Telephone# 26882677
Consumer# [protected]
Docket# 2181 (Unattended for more than 2 weeks now)

I am a regular customer of MTNL Mumbai for several years now though I am traveling most of my time and not using the subscribed services to the limits still I am regularly paying my consumption charges including the service fees, I have been noticing that the Internet service that I am using is not stable with regards to Speed and is disconnected frequently.

Also have noticed there hasn’t been any maintenance of the connection in my locality due to which I have been facing the frequent problems.

I would request you to kindly look into this issue and fix the problem to its core, also let me know if you require any sort of assistance from my end, In case the problem is not fixable and still persist I would be forced to rethink my subscription.

Had sent email also regarding the same but no response from MTNL, only email I receive every month from MTNL is the BILL ...