Mahanagar Telephone Nigam [MTNL] — change of plan and excess bill for july, 2018

Address:

New Delhi, Delhi, 110052

The general manager
Mtnl, rohini zone
Delhi

Dear sir.

Sub: my land line no.27306216 – change of plan to rs.250/- meant for senior citizens and simultaneously dis-connection of broad band on this number

In connection with above, i would like to draw your kind attention as under:

1. I got my broad band disconnected w. E. F. 28.06.2018 vide my request letter dated 28.06.2018 submitted in shakti nagar exchange; which was duly acknowledged. However, the modem and other accessories which i carried with me were not accepted on the pretext that the same should be submitted as and when we call upon you.
2. Simultaneously, i requested for change of landline plan to rs.250/- meant for senior citizens above 65 years of age.in support thereof, i submitted a copy of aadhar card which bear my date of birth as 19.10.1951.
3. I took up the matter with agm sales on phone and i was advised to deposit the modem at shakti nagar exchange.
Accordingly, i deposited the modem alongwith other accessories at shakti nagar exchange on 04.07.2018 vide their receipt no.31 book no.78 alongwith my request letter dated 04.07.2018 which was also acknowledged.
4. I submitted a copy of the receipt of acknowledgement of modem and accessories alongwith my request dated 04.07.2018 in accounts department.

It is surprising that even after a lapse of 45 days, my land line plan has not been changed.
Not only this, i received a bill date 13.8.2018 for rs.884/- which include broad-band charges for full month of july, 2018 whereas i got my broadband disconnected on 28.06.2018.
I am really sorry to note such state of affairs prevailing in mtnl of which you are zonal head.

I request you to get my plan changed to rs.250/- meant for senior citizens and advise the accounts department to rectify the bill dated 13.08.2018 by deleting the broad band charges wrongly charged for the month of july, 2018.

Thanking you,
V. P. Sharma