Mahanagar Telephone Nigam [MTNL] — complain has not resolved[protected]

I am having a landline connection no is 22445766.

Which is dead from the last 4.- 5 days. Due to cable cut from the pole and no line man had visited till the time.

I filed a complaint on 22442198. Complaint number is 80 dated 26/09/2020..,..

Also try to provide me new phone set, i visited the complaint center at laxmi nagar, they had given me an old repaired phone set...

I would like to request you. Kindly resolved the issue asap.

I would be very thankful to you