Mahanagar Telephone Nigam [MTNL] — Dead landline and broadband since 23 jan 2022-ph no.26792124

Address:

601, LA MARIE, JAI BHAVANI MATA ROAD,AMBOLI, MUMBAI-400058

I have lodged complaint on 23jan docket no.9304 ll and 4898 for broadband on 22/2/22 once again. They keep removing the complaint without attending to complaint. Personally complaint in writing given to mr.Siddesh at jogeshwari tel ex on 22/2/2022 but only bogus promises and line remains dead.
Line is dead as per him because mcgb did digging so there is cable fault. Why they require two months to dig and put new cable or repair cable fault.
Please have cable faullt attended.
Accounts officer billing is charging full bills and say he can not do anything unless mr anand or devangan give instructions to reverse wrong billing.
Please help i am asenior citizen with comorbidities.