Mahanagar Telephone Nigam [MTNL] — faulty landline not repaired

Address:

Shagun House, Malvani Church, Malad west, Mumbai City, Maharashtra, 400095

Dear sir, this is to bring to your notice, that we have mtnl land line at our residence having number[protected], from past 6-7 months we are facing regular problems, we reported to your malad mtnl office, they repair it and after some time again we are facing the same problem, but from past one month, the land line is not working, we approached your office, we meet pawaskar madam, she assured us that our problem will be solved immediately, madam gave the number of your concerned person. Mr. Yadav having mobile no:- [protected], this person is only giving false assurance that he will come, today, tomorrow, etc. And does not turns up, now from few days, he has started abusing us, and his speech is also very arrogant, we also told him that we will complaint to his seniors, but his words were that he is not bothered about his seniors, you can do what your want i will not do your work, we the 20 years old customers of mtnl has this service feed back, today at this level we have to waste our time & energy & run after people, this is the duty of mtnl to provide us service, our payments (Bills) are paid regularly, and no commitment of service, so we are unsatisfied with your services, if this is continued, we may think of another option, i also do understand that this may not effect mtnl but i will make shure that this will be highlighted in media if possible, so i expect that your self may take prompt action against your irresponsible person (Mr. Yadav)
And our problem will be solved at earliest
Yours truly
Ramesh pujari
[protected]

Still today ie[protected] we are facing the same problem, your person mr. Jadav having mobile no:- [protected] visited,, but did not solve the problem, as mentioned above just gave false commitment, and now does not pick up our calls,